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Customer Service Manager

Gilroy, CA
September 18, 2018

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Claudia A. Santangelo-Cantatore

Gilroy, CA 408-***-****

Administrative/Accounting Support Professional

Versatile and collaborative professional with more than 15 years of experience in administrative support, accounting, and customer-facing roles on a global scale. Demonstrated history of driving revenue growth, monitoring profitability measures, and ensuring organizational standards are upheld in all communications with stakeholders. Commitment to integrity, collaboration, and client satisfaction. Qualify QuickBooks user, and proficient in MS Office. Multilingual in English, Castilian Spanish, and Italian (written, read, and spoken).


Administrative Support Accounting Functions Deadline Management Customer Service and Satisfaction Conflict Resolution Retail Data Entry Supervisory Skills Accounts Payable Accounts Receivable Project Coordination Cross-Functional Collaboration Global Client Relations Interpersonal Communications Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Sheets, Docs, and Slides Google Drive Dropbox QuickBooks Rent Manager EXPERIENCES AND ACHIEVEMENTS

WGP-Property Management LLC 02/2018-07/2018

201 Silvia Court, Los Altos, CA – 94024 (Phone: 650-***-****) Operations Manager (6-Months Project-Completed)

HR, MHP licensing and compliance, Care program, Scheduling and planning meetings, and prepare reports in general (QuickBooks and Rent Manager).

SC Marketing Group (DBA Thermal Shipping Solutions) 6/2016-1/2018 1196 Simmons Lane, Novato, CA – 94948 (Phone: 415-***-****) Financial Manager Assistant

Account Payable, Account Receivable, Reconciliation, Filing, and General Administrative Assistance (QuickBooks). GRYPHON FINANCIAL GROUP, Morgan Hill, CA 5/2013 – 8/2016 855 Jarvis Dr, Morgan Hill, CA 95037 (Phone: 408-***-****) Bilingual Auditor/Record Analyst

Provide comprehensive audit service to Fortune 500 clients, reviewing documentation as part of internal audit procedures. Establish relationships with global customers throughout North and South America, as well as Europe, ensuring customized approaches to each region based on local business standards and cultural needs. Collaborate with cross-functional team on cultivating and sustaining relationships with suppliers on behalf of clients. Prepare documents after reviewing for clients as part of the submission process. Ensure exceptional customer service aligned with brand and organizational standards. Support colleagues in resolving and understanding international business and communications differences and challenges. Oversee administrative functions, such as data entry and recordkeeping.

• Directed communications with global clients, including supporting clients in English, Spanish, and Italian.

• Spearheaded organizational growth into key European markets, including Italy and Spain, as well as across South America, integrating new ideas and cultural strategies for improvement into best practices for the team.

• Facilitated training for Spanish colleagues, improving communications with European vendors.

• Served as mediator between clients and suppliers, ensuring mutual satisfaction with the resolution of issues.

ROSS STORE, Morgan Hill, CA 8/2010 – 5/2013

16955 Monterey St, Morgan Hill, CA 95037 (Phone: (408) -782-7404) Stock Room Leader

Directed customer service and stock room operations for team, ensuring adherence to company policies and guidelines. Collaborated with supervisory team on addressing escalated customer concerns. Introduced company- wide best practices into stock room, monitoring performance by associates. Monitored inventory control and Claudia A. Santangelo-Cantatore

Gilroy, CA 408-***-**** accuracy of counts. Oversaw merchandising, ticketing, and sizing, ensuring accuracy and compliance with brand standards for displays. Led daily recovery to maintain cleanliness and organization of retail store.

• Cultivated work environment focused on quality customer care and immediate responses to customer complaints and issues.

• Integrated various technology into operations, including computers and PDTs, improving accuracy and efficiency of customer transactions and recordkeeping for stock room. GAVILAN COLLEGE, Gilroy, CA 9/2008 – 9/2013

5055 Santa Teresa Boulevard, Gilroy, CA 95020 (phone: 408-***-****) Technician Assistant/Proctor 9/2011 – 9/2013

Tutor 9/2008 – 9/2011

Coordinated testing materials, distributing content and documents to students and instructors. Provided tutoring services from 2008-2011 for students in ESL program, supporting understanding and learning within Spanish, Italian, English, and Math courses.

• Provided comprehensive instruction to GED students studying for State Practice Test.

• Identified individual learning styles and tutoring needs, creating customized programs based on each student’s strengths and areas of improvement.


Spanish-Italian Administrative Assistant, Simovensa (Sicilmontaggi de Venezuela), Venezuela (1998-2001) Bilingual Administrative Assistant/Team Supervisor, Banco Latino, Venezuela (1979-1994) EDUCATION

Associate of Arts: Business in Retail Management, Gavilan Community College, In Progress Business Accounting, Gavilan Community College, In Progress Language Art and Humanities, Gavilan Community College, In Progress Certificate of Achievement, Billing Medical Office Operations, Gavilan Community College. VOLUNTEER EXPERIENCE

Martin Murphy Middle School Barrett and Glider Elementary Schools Learning and Loving Education Center PROFESSIONAL AND PERSONAL REFERENCES

Barbara Cox – Computer Engineer - Phone 408-***-**** – Morgan Hill, CA - email: Fiona Blackmon-Burns – Mechanical Engineer – 267-***-**** – Vancouver, WA - email: Zelandia Zambrano – Register Nurse – 408-***-**** – San José CA - email: Jose Franco Mendez – Global Business Manager Commonwealth Dynamics Inc – 603-***-**** - PORTSMOUTH, NH - email:

Cecilia Martinez – Friend – 831-***-**** – Hollister, CA - email: Sandro de Oliveira - CFO at Thermal Shipping Solutions – 415-***-**** Novato, CA - Daniel Weisfield - President of WGP Property Management LLC - 650-***-**** Los Altos, CA -

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