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Microsoft Office Customer Service

Lake Worth, Florida, United States
September 18, 2018

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Donald C. White

Phone: 603-***-**** Email:

Address: **** ******* ****** ****, ******* Beach, FL 33436

Summary of Qualifications

Highly accomplished and results-driven IT Professional with 20+ years of experience managing all facets of systems administration, computer networking, installations, troubleshooting, and technical support operations. Adept at collaborating with all levels of personnel and customers to achieve business technology success. Solutions-oriented with notable success performing a broad range of IT initiatives while participating in planning and implementation of systems solutions in direct support of targeted business objectives. Currently seeking an IT position by demonstrating the following key strengths:

IT Technical Support

Project Management


Database Administration

Server Setup/Management

Network Administration


Network Administration

Mail/LAN/Web Services

Customer Service

Team Building/Leadership

IT Sales Consulting

Issue Tracking/Resolution

TCP/IP Protocols/Scripts

Hardware/Software Configuration

Core Competencies

Exceptional problem solving, communication, organizational, and time management skills.

Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise-scale business applications and business intelligence software.

In-depth knowledge of many web applications, database platforms, and hardware systems.

Unique competency in translating business issues into technical solutions including technical leadership and coordination, and ensuring customer needs are met.

Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while initiating efficient customer support initiatives.

Exceptional multi-tasking skills with a wide-range of technical abilities and proficiency in several applications and hardware platforms.

Professional Experience

Advanced Network Designs Owner/IT Support Manager 1989 – Present

Managed a small business for 29 years, setting up and maintaining complex and simple networks, assessing customer needs, collaborating with multiple hardware/software vendors, Servicing 200 clients in the New England area.

Education & Certifications

B.S. in Mechanical Engineering – University of Lowell




MC ID 15853052

Technical Proficiency

Proficient in Windows Server & Workstation, Windows OS, Network Infrastructure, Firewalls, Exchange Server, Microsoft Office, SQL, Remote Access, RDS, RDP Servers, Cloud Access, Virtualization Hyper Visor, Security Tools, VPN, Intrusion testing, Enterprise antivirus and backup solutions, Documentation Control, Server and Workstation hardware troubleshooting, Office 365 including Online Exchange, All versions of Microsoft office. PowerShell, O365 migrations, Will recertify immediately for Cisco CCNA if job requires. Server migrations.

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