Customer Service Administrative Assistant
Resume:
TARENA PATE
*******@*****.***
SUMMARY
Self-motivated administrative professional with experience overseeing office operations. Result oriented, excellent organization, communication and relationship building skills.
SKILLS
Computer proficients ; Insurance verification sites such as AVAILITY, MVP, PASSPORT, KY MEDICAID and other insurance verification sites, secured medical records sites, Microsoft office, excel, outlook and word, excellent management support, prioritization, reading comprehension, scheduling, internet research, telephone and switchboard operator, customer service oriented, time management, coordination, problem solving, data entry, documentation, multi-task management, filing, letters, memos and minute taking.
EXPERIENCE
Lincare - Customer Service Rep 2/18 - 5/18
Handling patients, referral sources and administrative department inquires
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Serving as a backup when other employees are out due to absent staff members
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
Oxmoor Chrysler Dodge Jeep Ram - Customer Relations Manager - 03/17- 02/18
Communicates with customers regarding vehicle issues and repairs, ensures repeat and referral business by using strong customer service and problem solving skills, maintains detailed administrative and procedural processes to improve accuracy and efficiency, verifies deadlines for daily inquiries, orders parts and supplies to maintain necessary inventory, coordinates meetings among dept. managers and serves as liaison between service, parts and sales, manages incoming and outgoing calls for entire dept, updates customer accounts and information on a daily basis, schedules and confirms appointments for management team and customers, improves communication efficiency between depts, customers and vendors, directly supports GM and Service Manager in managing operation work flow, communicates with customers via phone, text, email and in person to ensure customer satisfaction and payment.
Sam Swope/Louisville CJDR – Service advisor/admin assistant – 03/15-03/17
Maintained customer satisfaction rating, communicated with customers about issues and repairs, organized work records and filed reports, managed incoming and outgoing calls, provided support for GM, GSM and Service and Parts manager in managing work flow, handled confidential customer and company information, see current duties above as well.
OTHER PREVIOUS EXPERIENCE
Omega Plastics – Administrative Assistant/Reception – 09/11-02/14
Managed daily office operations and performed office management duties
State of Franklin Healthcare – Administrative Assistant to CEO – 02/08-06/11
Served as professional representative to CEO, board members and clients collaborated with other administrative team members including HR and finance depts., daily office operations including switchboard.
EDUCATION
LYNN CAMP HS GRADUATED DIPLOMA 1988
TRI CITY BEAUTY COLLEGE GRADUATED- LICENSED 2004
BCTCS ONLINE COURSES 2010-2011
*REFERENCES AVAILABLE UPON REQUEST
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