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Administrative Assistant Manager

Punta Gorda, Florida, United States
September 18, 2018

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Kristy L. Santoro

Phone: 941-***-****



*/** - **/** **** Closing Manager/Compliance Officer MSC Title, Inc.

Manage the post closing department for the largest independent real estate company on the West Coast. Responsible for processing all closed files in a timely manner including preparing and overnighting executed loan packages back to Lenders; remittance of payoffs, tax payments, FIRPTA payments, insurance binders, and contractor payments for repairs. Review all executed documents prior to recording for accuracy; and, obtain necessary permissions to correct documents and/or follow-up with all parties to get re-executed if needed. Forward all recorded mortgages with loan policies to Lenders; forward all recorded deeds with owner’s policies to Buyers; return all recorded Death Certificates and recorded Durable Power of Attorney to Sellers. Follow-up on Mortgage Satisfactions, Lien Releases and Discharge of Lis Pendens. Follow through with all escrow holdbacks (FIRPTA, taxes, repairs). Once all Releases are recorded and, the file has a zero balance, the entire file is scanned and saved into the system. I was single handedly responsible for the proper post closing and compliance for multiple branch offices of multi-million independent real estate company!

11/14 - 6/16. Escrow Officer

Mason Title & Escrow Company

Work in branch office of corporate owned national title insurance company. Responsibilities include assisting Realtors, Lenders, Buyers and Sellers with the process from contract through closing. Gather all necessary information to order survey's, municipal lien searches and payoff statements for all mortgages, delinquent taxes, association fees, etc. Ensure that all items are cleared in a timely manner, and that updates are constantly provided to all parties to make for a smooth and stress-free closing experience. Always provide excellent customer service and consistently strive to make lifelong clients and to market and develop new relationships to ensure lifelong business clients.

1/10 - 1/14. Office Manager/Title Closer

Boulevard Title Company

Answer phones and provide customer service as well as price quotes. Open files (traditional, short sales, refinances) and gather all pertinent information and proceed to order payoffs of mortgages, taxes, contractors, surveys, association and municipal estoppel letters, etc. Perform necessary amendments and updates to title commitment and prepare for closing, Keep in constant communication with all parties to the transaction (Buyers, Sellers, Realtors, Lenders, Surveyor) to ensure all is up to date and ready to close. Download lender closing package and prepare

/obtain HUD approval. Coordinate closing time with all parties and provide copy of HUD Settlement Statement for review, once approved and balanced. Perform closing and all post closing functions including preparing and sending package back to Lender; cut and release all related checks and deposits and prepare and send all title policies and/or amendments thereto. Calculate and pay remit for all underwriters and make sure that all statements are accurate and proper credits are received. Order and maintain inventory of all office related products and equipment. Responsible for sales and marketing for this small business as well as implementing a program to continually bring in additional work in a slow real estate market. Responsible for files from inception to closing. 4/08 - 12/09 Administrator of Distressed Property Sales Division Illustrated Properties Real Estate, Inc., Palm Beach Gardens, Florida Work in corporate office of largest independent real estate company in the South Florida Region. Check lender/servicer websites several times daily to receive orders. Once BPO’s (Broker Price Opinions) and Listings have been accepted, and the paperwork has been executed by the client, a file is opened and the property information is input in the database. Check property for HOA/COA liens; verify tax information; verify status of title. Assign property to team agent and provide specific client instructions and documents obtained. Order property management company to inspect property and provide written report and pictures regarding the condition of property. Oversee the cash for keys process if the property is still occupied. Order the rekey/securing of property and turn on utilities if property condition allows and order sign if allowable in community. Coordinate with assigned agent to ensure the property is inspected weekly, and that all reports are submitted in a timely manner. Update asset manager immediately if any changes to property condition; discuss marketing tactics and price changes. Oversee the contract process to ensure that all deadlines are met (escrow deposit; inspection period; financing contingency; and any title issues. Review HUD-1 and complete in-house paperwork for commissions once received from closing company. As Administrator of the department, the primary responsibility was to oversee the smooth running operation of this very busy department.

10/05 – 4/08 Title Pre/Post Closer (Processor)

Boulevard Title Company, Royal Palm Beach, Florida Work as title processor for three (3) separate closers. Open files and gather all pertinent information to start the process. Order payoffs, surveys, estoppel letters, etc. Perform necessary amendments and updates to title commitment and prepare for closing. Perform all post closing functions including preparing and sending package back to lender; cut and release all related checks and deposits and prepare and send all title policies and/or amendments thereto.

03/92 - 08/06 Office Manager

Paint Works Plus, Inc., Royal Palm Beach, Florida

Act as administrative assistant and overall office manager for a large industrial coatings contractor serving the entire tri-state area of New York, New Jersey and Connecticut; as well as the South Florida region. Responsible for overseeing all aspects of the office environment including proposals, invoices, bid applications, accounts payable, accounts receivable, various forms of business taxes and insurance requirements. Responsibilities also include sales and marketing; as well as job specifying.

05/94 – 09/98 Title Processor/Administrative Assistant Tri-County Abstract Service, Inc., Poughkeepsie, New York Act as Title Processor/Administrative Assistant in small office of one of the areas premier title insurance agencies under three (3) major underwriters. Responsible for taking applications for foreclosure searches, last owner searches as well as insurance for mortgages, fee and leasehold policies. Review Abstract of Title and type, edit and revise title commitments as well as corrections and amendments thereto. Obtain all pertinent information in title reports, which included constant telephone contact with sellers attorney; purchasers attorney; bank attorney; buyers; realtors; surveyors; town and village offices for both tax and building information and New York State and County Offices. Review marked-up title commitment and prepare final title policies and forward to appropriate attorney with the original recorded document.


Responsible, self-starter, detail oriented, problem solver, positive and enthusiastic CERTIFICATIONS

State of Florida Notary Public

Commission No. FF 179257

State of Florida Licensed Real Estate Sales Associate License No. SL3255879

New York Sate Licensed Real Estate Salesperson (Expired)

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