Customer Support Data Analyst
Resume:
CINDY IP
*******@*****.***
HTTPS://WWW.LINKEDIN.CO
M/IN/CINDY-IP-59503B42/
OBJECTIVE
Find my place in the great big
world.
SKILLS
RT, Salesforce (SFDC), Microsoft
Office, Jira, Confluence,
Filemaker, Tableau, CMS,
Bilingual (Chinese/English),
Customer Support, Metadata,
Information Retrieval, Reporting,
eBooks, Troubleshooting, Detail-
Oriented, Onix, Research, Trello
EXPERIENCE
CONTENT DATA ANALYST LEAD/PROQUEST
April 2017-Current
Mountain View, CA
Content support in collaboration with Ebook Sales and PM team of EBC’s Etextbook Pilot. Turn-on new publishers for CMS content ingestion. Troubleshoot content not properly ingested into CMS SENIOR METADATA ANALYST/PROQUEST-ebrary
April 2014-April 2017
Mountain View, CA
Weekly Marc ordering. Monthly Marc tracking-work with Marc vendors regarding to missing orders. Special Projects for high-profile academic library customers such as NYU and JISC. Content consolidation for EBL and ebrary content. CMS QA
METADATA ANALYST/ebrary
March 2012-April 2014
Palo Alto, CA
Work with ebrary's Content Operations team to prepare bibliographic metadata for the ebrary platform. Perform queries in a bibliographic source database to obtain metadata. Customer support for metadata issues/investigations. Monthly report for customer support/metadata stats. Bulk pricing/territorial updates on behalf of publishers. Test publisher excel metadata
PRODUCTION SPECIALIST/ebrary
Jan 2012-March 2012
Palo Alto, CA
Assessed the quality and platform-compatibility of incoming PDF documents; resolved document errors and communicated file problems to project managers; maintained accurate, detailed records of content processing
2
CAREGIVER/IHSS
Nov 2008 – Dec 2016
San Jose, CA
Caregiver/in-home support to paternal grandmother. Followed detailed specification for dispensing medication. Collaboratively worked with other family members to provide care and in-home support.
EDUCATION
MASTER OF LIBRARY AND INFORMATION
SCIENCE/MLIS
San Jose State University
January 2010-December 2011
GPA 3.7, Magna Cum Laude
Project SHINE, Internship with M. J. Chatton Medical Library and Fremont Public Library, Volunteer Librarian at Billy DeFrank LGBT Community Center
BACHELOR OF SCIENCE IN JUSTICE STUDIES/MINOR
IN WOMEN’S STUDIES
San Jose State University
September 2007-June 2009
GPA 3.76/4, Dean’s Scholar, Magna Cum Laude
Internship with JusticeCorp, Reach-Out-And Read
VOLUNTEER
Volunteer, Friends of the Library Santa Teresa Public Library 2010-current
Member, ALA and CLA
2010-current
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