Resume

Sign in

Customer Support Data Analyst

Location:
United States
Posted:
September 18, 2018

Contact this candidate

Resume:

CINDY IP

ac63c1@r.postjobfree.com

408-***-****

HTTPS://WWW.LINKEDIN.CO

M/IN/CINDY-IP-59503B42/

OBJECTIVE

Find my place in the great big

world.

SKILLS

RT, Salesforce (SFDC), Microsoft

Office, Jira, Confluence,

Filemaker, Tableau, CMS,

Bilingual (Chinese/English),

Customer Support, Metadata,

Information Retrieval, Reporting,

eBooks, Troubleshooting, Detail-

Oriented, Onix, Research, Trello

EXPERIENCE

CONTENT DATA ANALYST LEAD/PROQUEST

April 2017-Current

Mountain View, CA

Content support in collaboration with Ebook Sales and PM team of EBC’s Etextbook Pilot. Turn-on new publishers for CMS content ingestion. Troubleshoot content not properly ingested into CMS SENIOR METADATA ANALYST/PROQUEST-ebrary

April 2014-April 2017

Mountain View, CA

Weekly Marc ordering. Monthly Marc tracking-work with Marc vendors regarding to missing orders. Special Projects for high-profile academic library customers such as NYU and JISC. Content consolidation for EBL and ebrary content. CMS QA

METADATA ANALYST/ebrary

March 2012-April 2014

Palo Alto, CA

Work with ebrary's Content Operations team to prepare bibliographic metadata for the ebrary platform. Perform queries in a bibliographic source database to obtain metadata. Customer support for metadata issues/investigations. Monthly report for customer support/metadata stats. Bulk pricing/territorial updates on behalf of publishers. Test publisher excel metadata

PRODUCTION SPECIALIST/ebrary

Jan 2012-March 2012

Palo Alto, CA

Assessed the quality and platform-compatibility of incoming PDF documents; resolved document errors and communicated file problems to project managers; maintained accurate, detailed records of content processing

2

CAREGIVER/IHSS

Nov 2008 – Dec 2016

San Jose, CA

Caregiver/in-home support to paternal grandmother. Followed detailed specification for dispensing medication. Collaboratively worked with other family members to provide care and in-home support.

EDUCATION

MASTER OF LIBRARY AND INFORMATION

SCIENCE/MLIS

San Jose State University

January 2010-December 2011

GPA 3.7, Magna Cum Laude

Project SHINE, Internship with M. J. Chatton Medical Library and Fremont Public Library, Volunteer Librarian at Billy DeFrank LGBT Community Center

BACHELOR OF SCIENCE IN JUSTICE STUDIES/MINOR

IN WOMEN’S STUDIES

San Jose State University

September 2007-June 2009

GPA 3.76/4, Dean’s Scholar, Magna Cum Laude

Internship with JusticeCorp, Reach-Out-And Read

VOLUNTEER

Volunteer, Friends of the Library Santa Teresa Public Library 2010-current

Member, ALA and CLA

2010-current



Contact this candidate