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Test Cases Customer Service

Glen Allen, Virginia, 23059, United States
September 18, 2018

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Shailaja Jayakumar

Glen Allen, VA ***** ~ Email ~ Permanent Resident

IT QA Analyst

Quality Assurance Analyst with demonstrated testing expertise and experience in the Healthcare/Medicaid area.

Highly performing and Process Oriented professional with good experience in Operational support and Quality Assurance space.

Well versed in developing business & functional test scenarios aligned with Business Requirements

Good proficiency in SDLC, Non-Production environment application support and Testing

Extensive hands-on experience in Operational Support/Manual Testing.

Highly organized with strong work ethics, good analytical skills and decision-making capabilities

Proficient in Microsoft Office Tools

Outstanding creativity in building and giving presentations

Excellent communication skills

Strong analytical skills in assessing current and future market trends

Strong interpersonal, coordination, and organizational skills

Strong customer service skills

Ability to monitor business accounts

Expert in conducting market survey and analysis

Track record of having a maintained professional demeanor and appearance at all times at work

High energy work skills under pressure and deadline oriented project demands

Highly organized with ability to manage operational work as well as official documentations


Office Manager July 2017 – Current


2D Information Solutions, LLC is an IT consulting services provider. It offers Project Management services to leading healthcare firms.


Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Automation Test Analyst Jan 2017 – July 2018


Zinfoway Technologies Pvt Ltd is a Management consulting, Technology and Digital marketing services company, collaborates with clients to help them in executing their ideas and multiplying their revenues, expanding customer base and efficient management of processes using high-end technologies.


•Basic Understanding of Functional and Regression Test Automation.

•Understanding Test Requirements and analyzing the Application under Test(AUT).

•Selenium WebDriver for Creating Basic Test Cases,

•Collecting Test Data for Data Driven Testing.

•TestNG or other Supported Testing Framework for Grouping Test Cases, Prioritizing Test Cases, Executing Test Batches and Generating Test Results.

•Good knowledge on Element Locators, Inspecting Elements and Selenium WebDriver API Commands or Methods.

•Idea on Test Automation Framework implementation

•Ability to create & execute Test cases using Element Locators and Selenium WebDriver API Commands.

•Debugging Test Cases and Fixing Errors.

Executing/Running Test Cases

•Defect Reporting & Tracking

•Test Reporting

Maven Integration for creating and maintaining Selenium Test Environment.

IT QA Analyst Nov 2013 – Dec 2016


Creative Consulting Solutions LLC offers classic IT consulting and software development, and provide a comprehensive range of IT services. The solutions support the clients in the realization of all their IT projects with in-depth specialist expertise and comprehensive industry knowledge.

I was responsible for assisting the Quality Manager in managing cross-functional projects and programs that drive the success of our core business objectives. In this role, I always took proactive approach to solving problems and collaboration with my deep knowledge of business operations and a “roll up your sleeves” attitude.


Write Test Cases for Web Based Provider Portal

Ensure the Professional / Inpatient / Outpatient claims are validated by the Web based Claims Direct Data

Entry (DDE) system on a real-time basis when providers submit claims via the portal.

Review Test Results with the client

Participate in Design and Test case/results Review Sessions with State and Fiscal Agent

Report on defects detected

Participate in required employee training and test team specific training

Review current processes that are used by the operations and system teams

Develop new process and/or changes to existing process to support overall metrics and SLAs

Perform audits on process and/or documenting according to the audit schedule

Write process/procedures for teams that need assistance

Look for opportunities for continual improvement of processes, documentation and procedures

Evaluate risk and employs knowledge/techniques in resolving organizational challenges

Align processes/procedures that will ensure the organization is able to achieve the desired results database.

Quality Control Executive July 2006 - June 2008


Scientific Publishing Services Private Limited (SPS) is a full-service KPO partner offering services that cater to a broad spectrum of areas in publishing, finance, accounting, marketing, and design requirements of its clients. SPS was started in 1995 as a service provider to the STM (science, technology, and medicine) publishers and continues to leverage its strengths in technology, production, and process management to provide the best-of-breed solutions and services. SPS provides a wide range of exquisite services and solutions to the world’s leading publishers. These services are supported by the expert technology and operations team which offer viable solutions. These solutions are not "one size fits all" type, but are customized according to the needs of each customer.

SPS production services incorporate the complete range of premedia services from data conversion to delivering files to printers and data warehouses. They provide end-to-end content management, e-publishing, data conversion, and related services for journals and books publishers in the Europe, UK and US.


Springer Science + Business Media (Germany) - World's second largest publisher, specialized in publishing STM (Scientific, Technical, Medicine) Journals and Books.


Responsible for the Address Maintenance in the Database of “Springer-Verlag” for marketing purposes. This includes the rectification of the client address in the database and sending the correct details of the e-books, journals to the rectified address in the database.

Responsible for creating TODL (Titles on Display List) and Flyers for Springer.

Responsible for generating ISBN and ISSN for Books and Journals respectively.


Business Areas: Medicaid Provider Web Portal, Claims, Eligibility

Operating Systems: Windows XP, Win-NT, DOS, Unix

Tools: MS Office Packages, SQL, Visio (to develop use cases and diagrams)

Testing Tools: Win Runner, QTP, Rational Robot, Load Runner, Silk Test, Selenium

Languages: C, VB, Java

Software Engineering: Requirement Management, SLDC, Software Testing Fundamentals, Testing Levels, Testing Techniques, Test Life Cycle


STC Technologies, Chennai, India – 2008

Attended Software Testing Training and Certified as a Software Test Professional

S2Tech, USA - 2015

Medicaid Eligibility

MMIS Level 1

Time Management


Master of Science – Bio-Informatics

Madras University, Chennai, India

Bachelor of Science – Chemistry

Madras University, Chennai, India

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