CANDACE M. THOMPSON
Award winning Human Resource Manager and Veteran of the United States Air Force with 20 years of progressive leadership roles in a military environment. Driven professional, highly regarded, recognized, and sought after by senior military leaders for her ability to build and nurture collaborative relationships and to initiate and implement cost effective programs to maximize resources. Proven self-starter with an extensive background in exceeding organizational benchmarks and improving organizational and operational standards. Military career supported by Bachelor of Science in Human Resources and a Master of Science in Psychology.
Areas of Expertise
Leadership Customer Service Program Developer Communication (written and verbal) Process Improvement Operations Management Personnel Coach Interpersonal Skills Conflict Resolution Secret Clearance (held TS/SCI) Relationship Building Organizational Skills Time Management Training and Development Recruiting Detail Oriented Tenacious Follow-Up
United States Air Force 1998 – 2018
Air Force Reserve Officer Training Corp, University of Pittsburgh, Pittsburgh PA
Non-Commissioned Officer In Charge of Personnel (Human Resource Manager) 2014 - 2018
Oversaw all aspects of cadet induction and career progression for 104 cadets to include record maintenance and retention. Orchestrated HR system validation which accurately validated 250 personnel with 100% accuracy.
Identified and executed process improvements. Revised orientation program which cut induction timeline by 50% and was touted as region best practice.
Developed staffing reports and led staffing reviews. Diligently projected 90-day key vacancies, which led to 0 gaps in staffing.
Spearheaded inaugural electronic induction. First class of over 45 cadets were enrolled in record time which was largest entering class in 4 yrs.
Crafted AFIT tracking process which was publicized to 36 other units as best practice to resolve common issues.
Selected for stretch assignments such as performing job duties of Non-Commissioned Officer in Charge of Personnel and Knowledge Operations Management Manager simultaneously.
Provided support during critical missions such as Operation Inherent Resolve, which included oversight of accommodations for combat troops in 20 countries.
Noted for creation of new and innovative programs such as Joint Career Day, intended to enhance awareness of a Cadet’s career progression, and a mentor program for commissioned 2nd Lieutenants.
Received Combined Federal Campaign Hero Award – 2014 and 2015. Awarded National Combined Federal Campaign Hero Award – 2016.
National Reconnaissance Officer, Chantilly, VA
Non-Commissioned Officer In Charge of Force Management & Unit Deployment Manager 2012 - 2014
Successfully led team of 4 direct reports charged with the comprehensive and time sensitive management of personnel prerequisites for deployment of over 900 members.
Streamlined evaluation process of over 950 evaluations, improving from 75% to 90% on time rate in 2 months.
Audited, researched, and corrected errors in personnel files of an entire wing, which includes thousands of personnel, to 100% accuracy within 6 weeks.
Section Chief, Imagery Intelligence Systems Acquisition Directorate Military Personnel Programs 2010 - 2012
Oversaw the maintenance of all military personnel programs for over 400-member joint and civilian directorate.
Led team providing support to 70 deployed military personnel. Noted for proactively addressing personnel issues.
Specifically selected to work directly with the General and other senior military leadership in the effective submission of over 75 award packages.
Independently identified numerous discrepancies in personnel data. Reconciled databases and improved data integrity from 60% to 98% within several months.
Designed and implemented 10 new processes, impacting multiple human resource functions and office efficiency.
Naval Air Station Whidbey Island, WA
Non-Commissioned Officer In Charge of the Commander’s Support Staff 2005 - 2010
Managed all administration functions and operations resource management for 30 Air Force Officers and staff.
Revamped all personnel files within 2 months of arrival. Recognized by Operations Group Commander for improving office efficiencies.
Developed electronic data management tracking system which improved process time by 75% and saved 15 squadron man days per year.
Streamlined flight data processing for 24 officers in 5 squadrons, which resulted in a 90% reduction in workload.
Recognized for superior work performance. Awarded Base Level Personnel Technician of the Year 2005.
HQ European Command, Stuttgart, Germany
Non-Commissioned Officer In Charge, Board Secretariat Administration 2004 - 2005
Professionally facilitated management level reviews which included interaction with 15 Chief Executive Officers.
Coordinated resources across 4 headquarters for selection boards.
Spearheaded first ever Airman’s Activity Program Committee.
Maintained over 500 personnel records for commander.
Honored for exceptional work performance. Received Personnel of the Year award at the command level and base level – 2004. Ranked in top 20 out of 84,000 Air Force Personnel.
Separations and Retirements Counselor, Evaluations and Decorations Representative 2002 – 2004
Brilliantly authored a comprehensive continuity guide, which eliminated processing errors.
Established rapport with bases to facilitate a smooth transition for members upon arrival.
Processed 57 short notice administrative packages; attention to detail resulted in 100% error free packages.
Meticulously reviewed, updated, and distributed over 980 evaluations, excelling past the standard.
Built excel spreadsheet to track and maintain reports, resulting in 50% reduction in overdue products.
Formally acknowledged for excellent work performance. Presented with Base Level Personnel Manager of the Year and Chapter 1697 Air Force Sergeant Association’s Airman of the Year in 2003.
Pope Air Force Base, Fort Bragg, NC
Separations and Retirements Clerk, Personnel Apprentice 2001 – 2002
Handled relocations of over 600 members.
Handled 250 customers within a two-month period, with 100% accuracy.
Improved organization’s induction program. Recognized by commanding officer which helped squadron to be Ranked Number 1 out of 18 squadrons.
Airman Leadership School
Non Commissioned Officer Academy
Maxwell AFB, AL
Joint Senior Non Commissioned Officer Professional Military Education
Community College of the Air Force
Maxwell AFB, AL
Associate in Applied Science, Human Resource Management
University of Phoenix
Phoenix, AZ (online)
Bachelor of Science in Human Resource/Business Management
Master of Science in Psychology