Customer Service Administrative Assistant

DELAYNIE CUSICK

*** ******** ***. ***** *********, NJ 07043• 862-***-**** • *********@*****.***

Summary

Self-motivated, professional and punctual woman seeks Front Desk, Receptionist or Administrative Assistant position. Ten years of experience answering phones and working in an office. Great communication skills combined with profound organization and ability to resolve problems quickly.

EDUCATION & CERTIFICATIONS

City College of San Francisco Hospitality Boot Camp Certificate 2016

California Food Handler’s card 2016

Medical Administrative Assistant Certificate LasComp Institute, Hackensack, NJ 2014 Electronic Health Records Specialist Lascomp Institute, Hackensack, NJ 2014

QUALIFICATIONS

Experience with high call volumes and multi-line switchboards

Familiar with all office equipment, such as copiers, fax machines, printers phone consoles and switch boards, mail machines, etc.

Very familiar with shipping procedures

Familiar with working in fast-paced environment where quick thinking is a must

Positive, punctual, upbeat, and a fast-learner

Excellent customer service, communication, and interpersonal skills.

Able to work with people at all ages and from diverse backgrounds

Outstanding multitasking and problem solving skills

Collaborates easily with coworkers and works well independently

RELEVANT SKILLS & EXPERIENCE

Customer Service

Patience

Outstanding Listening skills

Highly skilled in providing information regarding products and services of the company.

Greeted restaurant guests and seated them at the dining table in a professional manner

Answered phone calls for reservations and take-out orders

Interacts with guests and developes positive rapport with them

Anticipated guests’ and customers’ needs, and assisted them with resolving any concerns or issues pertaining to their experience at a long term care facility

Received guests and fielded calls to the appropriate people utilizing multi line phone systems

Organization and Abilities

Proficient in Microsoft Word, Outlook, and Power Point, Google slides, Google docs

Set up and broke down food service for meetings

Familiar with Excel, Salesforce, Experian

Conflict resolution

Inventoried, ordered, received, and stocked office supplies.

Able to schedule and coordinate all of meeting and travel arrangements from top to bottom

Able to prioritize

Shipping and receiving using UPS and Fedex

WORK EXPERIENCE

Assistant to Registrar, George Segal Gallery 07/18 - present

Temporary Agent, Office Team, NJ 11/17 – present I have worked at Infocrossing, Couristan, Inc, Marsh and Mclennan Agency, Benjamin Moore Headquarters, Mathusek, Inc, Yu and Associates and a three month contract at Twinings North America

Dog walker, Happy Dogs and Critters Too, NJ 05/17 – Present Hostess, Legal Seafood, Short Hills, NJ 05/16 - 05/17 Hostess, The Stinking Rose, North Beach, CA 03/16 - 04/16 Receptionist, Yalber, Teaneck, NJ 07/15 - 10/15

Receptionist, Lincoln Park Care Center and Lincoln Park Renaissance, Lincoln Park, NJ 08/14 - 07/15

Server and Busser, Toni's Kitchen 01/13 - 07/15

Receptionist, SGS (NA) 02/11 - 04/13 Pet Training Instructor, Pet smart 10/08 - 09/10

Personal Assistant, Dr. Kevin Kennedy 08/05 - 11/15

Hostess, Office Bar and Grill 08/04 - 03/05

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