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Training Sales

Franklin, Tennessee, United States
September 20, 2018

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Joseph Wilkes Baugh M.Ed.

*** ********** *****. *********, ** 37027 Mobile: 615-***-**** E-Mail:


An engaging business educator, instructional designer, and training visionary and leader. Professional background includes bringing end-user stakeholders and education SME’s together to create bench-marking training programs. Strengths include creative problem solving, building successful teams, resourcefulness, and being adaptable to various business situations. Successes have been achieved by an ever-evolving understanding of emerging technologies and how cutting-edge resources advance the fields of learning and training. Many of the projects successfully delivered include face-to-face instruction, innovative online webinars, large scale corporate programs, recorded training videos and self-paced interactive learning courses.

Senior Training Specialist

Employer: Altria – US Smokeless Tobacco August 2017- Present

Responsible for developing and maintaining quality training curriculums for all employees. This included new hire orientation, compliance training and procedure courses. Used various instructional technology when not presenting in a classroom environment such as computer based training and virtual Instructional Led Classrooms. Responsible for LMS implementation for company.

Created Instructor Led Training (ILT) and Virtual Instructor Led Training (vILT) curriculums across multiple departments and companies.

Created Computer Based Training/E-Learning courses utilized by employees across multiple states.

Managed the company’s Learning Management System (Cornerstone) with learning organization units, users, learning objects, etc.

Developed a training development program for all stakeholders for training program creation and implementation using the ADDIE model.

Created an online resource site for learning materials using Adobe Robohelp 2017.

Improved classroom participation by providing training analytics using Tableau by 28%.

Created an onboarding training program for all new salaried and hourly employees.

Led a Corrective Action Preventive Action (CAPA) team to identify and correct training opportunities from an internal audit.

Improved on FDA (Food and Drug Administration) preparation training for all employees.

Employer: Ardent Learning - Franklin, TN May 2013- April 2017

Ardent helps clients thrive in business by developing Custom Learning Solutions to train their people. Ardent believes that every successful program is built by incorporating a company's brand and culture into the learning experience. Based in Rochester, NY, it is a privately held company with under 100 employees in offices in California and Tennessee.


Trainer/Project Manager

Led cross-functional training projects for over 1500 participants/employees. Managed a $3M+ training program: trained over 17 facilitators. Involved with developing and operating training materials using ADDIE and SAM principles: managed client Learning Management Systems and Databases. Provided training analytics for ongoing program needs development.

Created the Interactive Participant Guides (iPGs) for all training sessions on iPad tablets saving over 20% in budget cost from paper materials.

Extensive training course development and delivery.

Utilizied online mapping tools to plan efficient team facilitator travel for on-site trainings. Reduced travel expenses against budget by 20%.

Improved training attendance for clients by utilizing email mass marketing. Attendance increased by 30%.

Created all training webinar videos internally without using professional medial creation services.

Leveraged technology to conduct intra-office, client and staff meetings. Reduced travel expenses improved communications and enabled unique opportunity to mentor staff. Internal staff were exposed to business dealings and felt more engaged and valued.

Lead training for facilitators using online conferencing software. This allowed for direct interaction with the trainers to ensure program quality and competency with materials.

Applied current instructional design principles to training materials. Helped develop appropriate training models (Instructor lead training, webinars, self-paced interactive learning modules, videos, etc.) for clients needs.

Employer: SCHOOL ONE Cleveland, OH Dec 2010- Dec 2013

Client: State of Maine

SchoolOne, an O’Meara, Ferguson, Whelan, and Conway Company, is a software development, implementation, and integration company. They are a pioneer and leader in providing complex, web-based information systems for the PreK-12 education market. SchoolOne has expertise in the Catholic, private, charter, and public school markets. The company is home to software developers, business analysts, project managers, technical and customer support staff, quality assurance and testing and assessment analysts.

Role: Trainer - Customer Success Executive

Train and support clients (teachers, administrators, and technology directors) in the train-the-trainer model on our LMS product and other educational software products; evaluate eLearning products for the company to resell to clients

Managed the training curriculum for our LMS products, including travel across the country to lead face-to-face training, conducting online training, and creating self-paced instructional materials. Created training program for the LMS for successful implementation of product. Direct Instructional Design principles used for improved training.

Created and developed eLearning units, such as SCORM courses; evaluate and select best applications for SCORM development. Directed clients on best methods of sharing and implementing their training modules within their training systems.

Created and updated training curriculum for all clients and employees. Often, would adapt the training needs to their departments.

Created and developed multimedia (such as instructional training videos and web courses) for clients.

Managed and designed corporate email campaigns to clients on eLearning products and features; managed data from the campaigns and evaluate the effectiveness of emails sent. Used the data/analytics to determine to direct training goals and objectives.

Coordinated with clients online and in person on LMS and SCORM course administration and staff training. Often, clients would not have the specific personnel or expertise to manage this training. This allowed to make unique training courses for their staff.

Actively informed clients of the latest best practices in eLearning methods of instruction

Integrally involved with managing client relationships that resulted in retaining approximately 95% of contracts. Would call and email clients on a weekly basis.

Developed 1st LMS e-Learning course for clients and team members for the US. Would share course development and program with other training groups in the UK and Australia.

Improved online marketing presentations for all programs. Would routinely evaluate and reassess growth and development with future clients.

Managed 1st sales of SCORM software market within the company. Worked with other SCORM vendors to develop a sales plan to achieve this goal.

Developed 1st mobile and tablet e-Learning training program for company. Worked with multiple clients to determine a needs analysis for utilizing mobile devices within their institutions. After researching how this could be attained, I created a training plan for our clients. Tested best practices with our clients and built program based on their experiences.

Employer: ETECH GROUP (U.S. Division) Sydney Australia Feb 2007- Dec2010

Client: Rockwell ISD Austin, TX

Etech Group is an Australian owned, global software company with 15 years development experience in the education sector. Since its beginnings in 1993, Etech has naturally progressed from educational multimedia into the eLearning industry working with educational and corporate clients. Etech Group specializes in developing online learning technology for education and lifelong learning.

Product Specialist

Trainer for teachers, administrators, and technology staff on the company’s LMS product and features. Lead LMS product trainer delivering on-site seminars to groups of twenty-five to thirty teachers, administrators, and technology staff in over twenty-five states. Supported sales team with phone, online, and live demonstrations of LMS product throughout U.S.; created content and coordinated production of marketing materials. Created U.S.-based training curriculum on LMS program.

Created U.S.-based training curriculum on LMS program.

Delivered on-site training to groups of twenty-five to thirty in over twenty-five states.

Supported sales team with phone, online, and live demonstrations of LMS product throughout U.S.; created content and coordinated production of marketing materials

Created marketing campaign that resulted in the first CODDIE award for Studywiz in the US. Had to create an introduction video showing the benefits of Studywiz to judges and how Studywiz has made an impact to the schools that use the LMS.

Created 1st US training program for all clients.

Responsible for approximately 20% growth in US sales by online training sessions and live presentations.

Developed 1st mobile training program for Studywiz.

Employer: CURREY INGRAM ACADEMY Brentwood, TN May 2005- Feb 2007

The mission of Currey Ingram Academy is to provide an exemplary K-12 day school program that empowers students with learning differences to achieve their fullest potential. Currey Ingram Academy was founded as Westminster School of Nashville in 1968 and was housed in Westminster Presbyterian Church for 34 years.

Director of Technology

Directed one-to-one laptop program, including management of $1 million technology budget, equipment management and leasing agreement oversight. Supervised 75 staff, maintained website, and provided technology support to entire staff. Managed technology staff department staff/faculty: oversaw hiring, work schedules and performance management evaluations.

Led team to one-to-one technological support for over 500 end users and implemented first server account-based environment.

Managed all databases for school operations, to including Blackbaud (Financial Edge & Raiser’s Edge); PowerSchool (SIS); FileMaker Pro; Alexandria (library database); StudyWiz (LMS); coordinated and improved database connections. Responsible for performance for services for all departments. Organized groups to conduct performance reviews of technology services for staff and students.

Renegotiated technology equipment lease schedules to realize a 30% cost reduction while student and staff population was increasing. Conducted a budgetary audit yearly to see where reductions and improvements could be made.

Selected and maintained relationships with vendors for all school technological items; planned, reviewed, and ordered software; researched and implemented business memberships that ultimately led to 8-20% cost reductions.

Technology Integration Coordinator/Webmaster: CURREY INGRAM ACADEMY May 2001-May 2005

Developed the first school-wide Technology Integration Program, T.I.M.E (Technology Integration Methods in Education); developed/taught software and hardware implementation courses to faculty and staff; integrally involved with teachers, utilizing one-to-one laptop programs.

Planned, designed, and created school’s first website, with the intent of increasing make share for school enrollments. Objectives met on time and under budget by 30%. The website was recognized as a CASE award winner.

7th/8th Grade Mathematics Teacher: WESTMINSTER SCHOOL OF NASHVILLE May 1997- May 2001

Taught and delivered mathematics training courses to 7th and 8th graders.

Created Individual educational plans for individual students.

Was first to implement technology best practices directly with students using notes electronically.


Trevecca Nazarene University, Nashville, TN

M.Ed in Instructional Effectiveness

Lipscomb University, Nashville, TN

B.S. in Interdisciplinary Education

Certifications/Product Proficiency

SCORM/eLearning Authoring Software: Articulate Storyline, Adobe Captivate

Video Editing: Camtasia, Final Cut Pro, Adobe Presenter

Online Authorizing Tool: Adobe Robohelp

Data Analytics: Tableau and Klipfolio

MS Office Suite Applications: Excel, Word, PowerPoint, SharePoint, Project

Project Management Software: Microsoft Project, Basecamp

Corporate Email Marketing/Analytics Software: MailChimp, Constant Contact

Online Conferencing Software: WebEx, GoToMeeting, UberConference

CRM Systems: AutoTask, Zoho CRM, SmartSheets

Database Management: FileMaker Pro, FileMakerPro Server


Adobe Create Suite: Dreamweaver, Flash, and Fireworks

Help Desk and Server Essentials (OS X)

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