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Servicenow developer/admin

Location:
Morgan Hill, California, United States
Posted:
September 20, 2018

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Resume:

Nagendra Sunkari ServiceNow Consultant

ac639f@r.postjobfree.com 510-***-****

Visa Status: Gc Ead

Professional Experience Summary

●About 4+ years of IT industry experience in various ITSM frameworks and Java/J2EE enterprise application development.

●Strong experience in Development and Administration in ServiceNow Platform

●Proficient in implementing ITSM modules like Incident, Change Request, CMDB, Asset and Service Request Management in ServiceNow platform

●Experience with the other ITSM frameworks BMC Remedy and HP Service Desk

●Excellent hands on experience with the ITIL process in ServiceNow: Incident Management, Problem Management, Change management, Knowledge Management.

●Creating Applications, Modules, Tables and Columns as per the requirements in ServiceNow

●Well versed in integrating ServiceNow with other third part applications like HPOO, Tally, BMC Remedy, Qualys & Twilio

●Experience in integrating LDAP Server with ServiceNow to get the organizational Users, Groups, Roles

●Involved in environment promotions and managing ServiceNow using Update-Sets

●Data loads for migration to ServiceNow – Import set & Transform maps.

●Expertise on creation of workflows for Service Catalog items in Service-Now.

●Experience in configuring the Business Rules, Client Scripts, UI Policies, UI Actions, SLAs in ServiceNow

●Experience in designing and implementation of workflows using ServiceNow workflow editor

●Experience using DISCOVERY to load configuration information to CMDB

●Experience in generating the reports in ServiceNow as per the requirements in ServiceNow

●Experience in working with Calgary, Dublin and Eureka, Fuji versions of ServiceNow

●Strong knowledge and experience in all the phases of SDLC

●Experience in various software development practices Agile, Waterfall etc.

●Strong experience in web application development using HTML, Java Script, Java, J2EE Servlets, Java Collections, Excellent analytical, problem solving and communication skills

Technical Skill Set

ITSM Tools

Service-Now, BMC Remedy, HP Service Desk

Programming Languages

Java, JavaScript, SQL, PL SQL

Java and J2EE frameworks

Java, Java Collections, JSP, Servlets, Struts, Spring, Hibernate, DAO, DTO

Scripting Libraries

JQuery, Java Script, shell scripting

Databases

Oracle 11g/10g/9i/8i, MYSQL, SQL Server 2012

Web Technologies

HTML, XML, JSP, JSF, Struts, CSS

Application Servers

JBOSS, Tomcat, Weblogic

Education

Bachelor of Engineering and Technology – JNTU, Hyderabad

American Electrical Power, Columbus – OH. July 2016 – till date

ServiceNow Developer/Admin

Roles and Responsibilities:

●Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents

●Implementation of different modules of ServiceNow as per requirements and ITIL process - Incident Management, Problem Management, Change Management, Asset Management and Service Catalogs.

●Developing integrations both inbound and outbound. SOAP & REST.

●Setting up Mid-Servers for outbound integrations.

●Created ACL’s to grant access to specified users and managing the assignment rules.

●Moving Update set’s from non-production to production.

●Upgrading instance from Eureka to Fuji.

●Cloning of production instances to non-production instances.

●Performing by weekly releases in production.

●LDAP, Initial Data Loads, Import Sets, automated integrations and address exceptions.

●Customizations in ServiceNow forms as per client's requirement.

●Involved in redesigning the workflows using ServiceNow workflow editor

●Worked on migration between various ServiceNow environments using Update Sets

●Worked on loading the data into ServiceNow using import sets

●Worked on Configuration and maintenance of Business Rules (Basic and Advanced), Client Scripts and UI Policies in ServiceNow

●Involved in creating and configuring the SLAs as per the requirement

●Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.

●Responsible for ensuring that all the CIs are registered and these records are correct and up to date.

●Integration with HPOO, Tally, SCCM, Rally, Jira, Twlio Etc.

●User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI

Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for

ServiceNow modules.

●Involved in LDAP integration with ServiceNow for obtaining users and groups

●Development of Service catalog - catalog items, designing workflows and execution plans.

●Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.

●Involved in reconciliation of complicated workflows to simpler form.

●Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5

●Configured multiple forms for Asset module using Configuration Management Database.

●Resolving typical Users access and roles issues by checking active directory and users table.

●Pulling reports and scheduling the reports as per the client requirement.

●Creating database views to pull the reports on variables, which are being used by catalog items.

●Writing Catalog client scripts and UI policies to make client side changes.

●Creating the UI pages to use them in catalog items using the UI Scripts

●Creating Knowledge articles to document the steps in creating the catalog items.

●Working on different kinds of variables and variable sets.

●Generate SLA reports based on performance/availability of various monitored applications.

●Configure rules, monitors and management packs in SCOM.

Environment: ServiceNow, JavaScript, HTML 5, Windows 7.

AmeriSourceBergen, Dallas, TX Mar 2014 – Jun 2016

ServiceNow Consultant

Roles and Responsibilities:

●Creation of technical, functional specification documents as per the requirements

●Creation of Applications, Modules, tables, Columns as per the requirement specification in ServiceNow.

●Reports, Service Level Agreement, Notifications, and Alerts.

●Customizing the forms and form design for the ITIL processes used across the firm.

●Creation of update sets, export the update sets, retrieve the update sets,

●Migration of changes from one instance to other using update sets

●Involved in Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge

●Involved in creation of business rules, client scripts, UI policies, UI Actions as per the requirements

●Worked on importing the Configuration Items(CI) from third party applications

●Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.

●Responsible for managing data with ServiceNow tables, CMDB import sets Users, Groups and roles.

●Development of Service catalog - catalog items, designing workflows and execution plans.

●Creating the workflows in ServiceNow as per the requirements from business team and functional specifications

●Writing the Catalog client scripts and UI policies to make client side changes.

●Creating Knowledge articles to document the steps in creating the catalog items.

●Experience in working with Project Management application with majorly on Project workbench and Agile framework

Integration work done

●Integrating ServiceNow with Java based web services for order retrieval, Oracle SOA WebServices

●Integrating ServiceNow with BMC remedy

●Worked on integrating with LDAP server to obtain the users, roles, groups information into ServiceNow

Other work done

●Creating the UI pages to use them in catalog items using the UI Scripts

●Working on different kinds of variables and variable sets.

●Configured multiple forms for Asset module using Configuration Management Database.

●Involved in configuring the mid servers as per the requirement needs

●Worked on ServiceNow Discovery tool to identify IP-enabled configuration items (CIs), map their interdependencies, and populate them in the CMDB

●Worked on scheduling the report generation in ServiceNow as per the requirements

●Involved in various migrations activities and coordinated various project implementation tasks

Environment: ServiceNow, JavaScript, HTML 5, Windows 7.



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