Victoria Cranga 732-***-**** ac638l@r.postjobfree.com

MARKETING AND OPERATIONS MANAGER

Corporate Communication & Branding Strategy High-Performance Teams Budget/Resource Administration

15+ years of delivering vision and operational leadership while achieving multi-million dollar profit/revenue growth

Accomplished Marketing and Operations Management professional with a strong track record of generating up to $10M in annual revenue and achieving a $675M+ grant award to assisting 10K+ homeowners and victims of a historically catastrophic event. Demonstrated ability to lead multifaceted teams dedicated to meeting and exceeding operational goals and objectives. Highly knowledgeable in contract/price negotiations, forecasting, staff recruitment, personnel management, operational risk management and procedure execution. Advanced critical and conceptual thinking, decision making, process planning, prioritization, budget management, organizational and analysis skills.

Program Management Post-Program Review & Analysis Daily Operations Management Performance Optimization Client/Vendor Relations Integrated Marketing Strategies Budgeting/P&L Personnel/Workforce Management

Staff Supervision, Training, Development & Coaching Team Building Caseload Management

Professional Experience

NJ State Department of Community Affairs 03/2015-11/2017

Deputy Center Manager (Ocean & Monmouth County Housing Recovery Centers)

Oversaw, led and directed the largest Housing Recover Center for the Sandy Recovery Division of the Department of Community Affairs for the State of New Jersey. Handled a diverse caseload management and distribution with strict deadlines and priorities. Served as a source of support to HR in all aspects of interviewing, new hire protocols, performance evaluations and disciplinary actions.

Sought and successfully awarded $675M in grant funding to serve and support 10K+ homeowners affected by Hurricane Sandy.

Mentored, supervised and led a multifaceted staff and complex case management in alignment with operational policies, practices and procedures.

Managed the successful transition of families back to their homes after the hurricane.

Provided comprehensive and regular weekly updates to the Housing Department as well as Compliance and Monitoring.

NJ State Department of Community 03/2014-03/2015

Supervisor (09/2014-03/2015)

Housing Advisor 03/2014-09/2014

Promoted from Housing Advisor with accountability for processing applications to providing case management for disaster recovery grants related to Hurricane Sandy to the position of Supervisor over other Housing Advisors. Reinforced and supported team efforts by serving as a resource throughout the grant funding process from inception to completion.

Empowered, coached and supported a staff of 12 Housing Advisors while encouraging them to go above and beyond to exceed expectations.

Supervised the assistance to thousands of homeowners affected by the devastating hurricane in need of grant funding.

Established direction and ensured continuity of service quality by partnering with supervising colleagues, senior managers as well as project managers.

MARKETING AND OPERATIONS MANAGER

CEC Research, Inc. 03/2013-03/2014

Marketing & Management Consultant

Provided strategic start-up assistance to the President and helped to build this research company specializing in consumer product testing from the ground up. Created a worldwide online presence by writing the copy and overseeing the designers and content for the company’s website. Leveraged the use of social media platforms to research and build consumers for the testing program.

Conceptualized, created and launched a Sensory Research Program onsite at a leading consumer packaged goods company by building a panel of 3K+ customers to participate the testing of flavored and fragrant products.

Built internal and external testing panels by recruiting 50%+ of the staff participating in the internal product testing and recruiting 1K+ of the panelists participating in external product testing.

Captivated and enticed customers into the program through strategic media marketing and careful research.

Q Research Solutions, Inc. 06/2008-10/2012

Marketing Manager

Directed, led and managed internal and external marketing efforts for this top 50 Market Research Company that specializes in consumer product testing for Fortune 500 CPG industry.

Achieved $10M+ in annual revenue by handling a variety of internal and external marketing functions, including writing highly effective marketing campaigns and developing marketing strategies.

Managed all aspects of budget allocation, sales and business development partnership and the identification of new business opportunities.

Planned and orchestrated multifaceted and complex corporate events with budgets up to $300K.

Q Research Solutions, Inc. 05/2005-06/2008

Operations Manager

Selected to lead operations for a Fortune 500 CPG company including corporate communications, staff leadership, database management and operational efficiency.

Surpassed company-defined metrics and grew a $3M contract to a $5M+ contract in a 3-year time span.

Mentored, led, coached and directed a multifaceted staff of 20+ Field Technicians.

Leveraged strong attention to detail, accuracy and completion to manage and reconcile monthly cash incentive of $30K.

Recruited, grew and retained a database of 10K+ panelists ready to participate in consumer product testing.

Drove morale and increased performance by planning and executing employee functions, including quarterly luncheons, a corporate box at a Major League Baseball game and employee recognition dinners with the town’s mayor in attendance.

Education

Bachelor of Arts, English – Rutgers University, New Brunswick, NJ

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