Manager Front Office or Room Division Manager

CURRICULUM VITAE

Subramaniam Pradeep Kumar

Email Address:***-***@*******.***

Mobile: +947********

Career objective:

Seeking a challenging career that will utilize my experience and skills with a focus vision and smart approach for achieving ambitious business objective. I desire a dynamic work environment that offers excellent opportunity of growth and advancement.

Personal information:

Birth Date: 23rd September 1979

Gender: Male

Nationality: Sri Lankan

Professional Experience:

April 2016 to October 2017

5* Resort (157 Rooms & 9 outlets)

Dream of Zanzibar Resort Tanzania

Company Industry: Hospitality

Job Role Department: Executive Assistant Manager (Deputy General Manager)

Supervises the overall activities of Maintenance, Front Office, Housekeeping, Laundry, Garden, Recreation, SPA

April 2015To March 2016

5* City Hotel Pre-Opening (452 Rooms & 50 Villas)

Grand Hotel Djibloho Equatorial Guinea

Company Industry: Hospitality

Job Role Department: Rooms (Executive Assistant Manager)

Reason for Leaving: Personal Reason

Supervises the overall activities of Maintenance, Front Office, Housekeeping, Laundry, Garden, Recreation, SPA

November 2013ToJanuary 2015

5* City Hotel

Roca Golf Hotel Burundi

Company Industry: Hospitality

Job Role Department: Room Division Manager

Reason for Leaving: Burundi Election Situation

Supervises the overall activities of Maintenance, Front Office, Housekeeping, Laundry, Garden, Swimming Pool

• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition

• Ensures staff, particularly guest contact personnel, known repeat guests and other VIPs and provide special attention and recognition

• Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security

• Consults with Department Heads and General Manager on an ongoing basis to improve business conduct

• Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

• Schedules and regularly conducts routine inspections of areas under control

• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees

• Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

September 2011To June 2013

Pre-opening up 4* Tropical Resort.

My Blue Ora Resort Zanzibar.

Company Industry: Hospitality

Job Role Department: Room Division Manager

Reason for Leaving : Ora Hotels & Resorts is closed

Worked as a Executive Housekeeping Manager after Promoted as Room Division Manager

The most improved hotel Hygiene of the year 2011 Housekeeping & Laundry By Eco Lab East Africa (My Blue Ora Resorts Zanzibar)

New employee training on Company philosophy and FO job skills. Resolve guest problems and Handling guest complaints.

Planning monthly departmental training calendar.

Maximize hotel revenue by maintaining sale attitude & efficiently up selling skills.

Responsible for smooth running of all aspects of Front Office Desk Functions.

Check Front Desk and storage areas for proper supplies, organization and Cleanliness.

Prepare weekly schedules in accordance with staffing guidelines and occupancy Forecasts.

Inspect grooming and appearance of employees, rectify any deficiencies.

.

Perform follow up after full operation at resort, assist General manager to solve any problems that may arise during business hours.

• Manage reservation walk in clients at resort.

• Pre-opening new 47 Rooms Ora Resorts

• Maintain guest rooms and public areas in impeccable clean presentable

Condition.

• Train and direct staff to improve hotel standards.

• Interact with front office review occupancy levels and staff labor.

• Maintain guest rooms inventory, maintenance, repairs, renovation and general cleaning.

• Supervise inventory system for supplies and equipment, establish reorder levels.

• Maintain accurate records of linen usage.

• Establish and supervise system of controls to ensure maximum standards of service are maintained throughout the resort.

• Implement and plan new laundry system for Ora Hotels My Blue. Zanzibar.

• Prepare the SOP and set up Laundry guidelines

• Hiring Laundry department staff including Supervisors and Employees

through all related training to their job daily responsibilities to achieve maximum guest satisfaction.

• Implement annual department budget, to insure achievable targets and cost conscious expenses.

• Implement accurate monthly production & chemical consumption reports.

• Implement accurate monthly inventory linen & uniforms reports.

• Daily monitoring and cleaning Machines

• Organize live training for junior staff in department.

October 2010 ToSeptember 2011

Pre opening up 5* Tropical Resort.

Sea cliff Resort & Spa Zanzibar- Tanzania

Company Industry: Hospitality

5* Resorts Modern Laundry

Job Role/Department: Assistant Executive Housekeeper cum Laundry Manager / Housekeeping & Laundry Department

Reason for Leaving : Got another offer as a Executive Housekeeping Manager

www.seacliffzanzibar.com

Maintain guest rooms and public areas in clean presentable condition.

Train and direct staff to improve hotel standards.

Interact with front office review occupancy levels and staff labor.

Maintain guest rooms and public areas in impeccable clean presentable

Condition.

• Supervise inventory system for supplies and equipment, establish reorder levels.

• Maintain records of linen usage.

• Establish and supervise system of controls to ensure that maximum standards of service are maintained throughout the resort.

• Implement and plan new laundry for Sea Cliff Resort & Spa Zanzibar.

• Prepare SOP and set up Laundry guidelines.

• Implement annual department budget, insures achievable targets and cost conscious expenses.

• Implement monthly production & chemical consumption reports.

• Implement monthly inventory linen & uniforms reports.

• Monitor on a daily basis cleaning Machines and Laundry

• Organize live training for junior staff department.

June 2010 – October 2010

5* tropical resort.

Villaggi Bravo Zanzibar - Tanzania

Company Industry: Hospitality

Job Role/Department: Housekeeper cum Laundry Manager/Housekeeping Department

Reason for Leaving : Got Offer Another Pre-opening Resort ( Sea Cliff Zanzibar )

www.villaggibravo.it

Responsibilities

• Maintain guest rooms and public areas in clean presentable condition.

• Train and direct the staff.

• Interact with front office to review occupancy levels and staff labor.

• Maintain room’s inventory, maintenance, repairs, renovation and general cleaning.

• Supervise inventory system for supplies and equipment, establish reorder levels.

• Maintain records of linen usage.

• Establish and supervise system of controls to ensure that maximum standards of service are maintained.

• Implement and plan new laundry for Bravo Village.

• Prepare the SOP and set up the Laundry

• Hire Laundry department employees including supervisors.

June 2009 To June 2010

Pre opening up 5* tropical resort.

Dream of Zanzibar Hotel – Plan Hotels - Tanzania

Company Industry: Hospitality

Managing Two 5* Resorts Laundry

Job Role/Department: Laundry Manager / Laundry Department

Reason for Leaving : Contract is Finished

www.planhotels.com

Responsibilities

Manage Two 5* Resorts Zanzibar Plan Hotel group.

Prepare the sop’s and set up the Laundry

Hiring all Laundry department junior and senior team members.

Guide a new 23 team members of Laundry attendants – Linen attendant, tailors – supervisors

Through all related training to their job daily tasks to achieve the maximum guest satisfaction.

Setup the annual departmental budget, insures achievable targets and cost conscious expenses.

Prepared the monthly production & chemical consumption reports.

Prepared Monthly inventory linen & uniforms reports.

Daily monitor the cleaning Machines and Laundry

Look after the HK Operation until executive Housekeeper arrives. (Until December)

November 2007 To March 2009

The Beach House Collection at Manafaru Maldives

Pre opening Member 5* Resort

Company Industry: Hospitality

Job Role/Department: Laundry Manager / Laundry Department

Reason for Leaving : Got Offer in Africa ( Zanzibar, Tanzania )

www.beachhousecollection.com

Responsibilities

Prepare the SOP and organize Laundry

Hiring all Laundry department junior and senior team members.

Guide a new 17 team members of Laundry attendants – Linen attendant – Tailors – supervisors

Through all related training to their job daily tasks to achieve the maximum guest satisfaction.

Setup the annual departmental budget, insures achievable targets and cost conscious expenses.

Prepared monthly production & chemical consumption reports.

Prepared monthly inventory linen & uniforms reports.

Monthly training plan prepare and hand over to the Training manager

Task force for pre-opening IruFushi Resort & Spa Maldives (Hilton) Housekeeping & Laundry.

January 2007 To September 2007

Cinnamon Island Alidoo Maldives

Pre opening Member 5* Resort

Company Industry: Hospitality

Job Role/Department: Laundry manager/Laundry department

Reason for Leaving : Got offer at another Pre-Opening resort

www.cinnamonhotel&resorts.com

Responsibilities

Prepare the SOP and organize Laundry Department

Hire Laundry department junior and senior team members.

Guide new 12 team members Laundry Attendants – Linen Attendant – Tailors –Supervisor

Through related training for employee’s daily work schedules to achieve maximum guest satisfaction.

Impliment annual department budget, to insure achievable target and cost conscious expenses.

Prepared monthly production & chemical consumption reports.

Prepared Monthly inventory linen & uniforms reports.

Supporting Executive housekeeper, prepare rooms for arrivals

During EHK absence managing the HK operation

January 2000 to October 2006

Ramada Hotel Dubai U.A.E

5* Hotel Dubai

Company Industry: Hospitality

Job Role/Department: Laundry Shift Leader /Laundry department

Reason for Leaving : Want to stay at Home town for few months

www.ramadadubai.com

Responsibilities

Supervise and coordinate daily activities of guest laundry outside guest Laundry, Dry cleaning laundry and ironing section. Making sure that many standard procedures are followed.

Maintain production records and control productivity by scheduling daily work task.

Ensure quality production as per set standard

Leave planning and setting duty roster.

Supervise cleaning and proper hygiene for plant and machines.

To ensure preventive maintenance schedule for machines as follow.

Monitor Chemicals and detergent consumption on a regular basis.

Practice in hand - operation for marking, sorting, dry cleaning for delicate garments.

December 1998– November 1999

Bentote Beach Hotel

5* Resort Sri Lanka

Company Industry: Hospitality

Job Role/Department: Management Trainee /Admin

www.keellshotels&resorts.com

February 1997 – December 1998

TajSamudra Hotel Sri Lanka

5* Hotel Sri Lanka

Company Industry: Hospitality

Job Role/Department: Trainee Room Attendant, Laundry Attendant

www.tajhotelcolombo.com

I have a vast experience in all areas of Rooms & Laundry

Training/Achievements:

Followed a basic training in Food & Beverage at Swiss Lanka Hotel School in Sri Lanka

Food & Beverage up selling workshop course from International Federation of Hotel (I.F.H)

Cross training done as an Outlet Cashier at Ramada Hotel Dubai

Attended course titled “Customers and How to Keep Them” conducted by the Department of Tourism & Commercial Marketing

Attended Leadership &Motivation course conducted by D.T.C.M

Attended a Course titled “ Training the Trainer ” conducted by D.T C.M

Attended Laundry chemicals course conducted by Henkel Ecolab, Düsseldorf, Germany

I was honored on many occasions as the “Best Employee”

Attended success & Leadership Resort Webinar 2008.

Awarded Best Laundry Manager in Zanzibar August 2009 by Ecolab east Africa Limited.

The most improved hotel Hygiene of the year 2011 Housekeeping & Laundry By Eco Lab East Africa (My Blue Ora Resorts Zanzibar)

Languages: English, Hindi, Tamil, Malayalam, Sinhala,Swahili, Beginner ( Spanish,Italian Languages )

Computer skills

1) Proficient in Microsoft Office Word

2) Proficient in Internet Explores.

3) Proficient in Microsoft Power Point.

4) Proficient in Microsoft Excel.

5) Proficient in Opera & Micros.

Education & Qualification:

G.C.E (O/L) 1995 – St. Anthony’s College Wattala Sri Lanka

Sinhalese C

English C

Commerce C

Mathematic S

Science S

Social StudiesS

Religion S

G.C.E (A/L) 1998 – St. Anthony’s College Wattala Sri Lanka

Commerce S

Accounts S

Economics S

Logic S

Sports : Rugby, Soccer, Cricket and Pool.

Interests : Movies, Music, Sports and Traveling

Managerial skill:

1)Clear, concise and verbal communication skill.

2)Ability to sell concepts and idea to management, peers and employee.

3)Demonstrate team-building experience.

4)Demonstrate ability to lead by experience.

5)Ability to build moral and spirit.

6)Experience communicating, training, and managing multi – lingual staff.

7)Instill guest service attitude in employee.

8)Instill positive attitude in employee

Business Skill:

1)Strong technical skill.

2)Excellent time management skill.

3)Strong organization skill.

4)Excellent listening skill.

5)Exceptional organizations follow up.

6)Strong budgetary, projections, and cost control skills.

7)Creative problem solving skill.

8)Excellent safety and sanitation skill

Referees upon Request

Contact this candidate