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Manager Engineer

Mississauga, Ontario, Canada
September 20, 2018

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HARLEEN K. ARORA +1-647-***-****

ISTQB (CTFL) +91-769*******


** **** ***** ** ********** in the field of IT in QA and testing of Desktop and Mac based products and applications by effective use of QA and Testing practices.

Managing a team of 4-5 testers, training them for new products, features and enhancements.

Strong knowledge of all phases of SDLC, STLC from test planning to defect tracking and managing defect lifecycle.

Commendable working knowledge of Software testing (Functional, Integration, Performance etc.).

Experienced in using Testing Methodologies, Designing Test Plans and Test Cases. Verifying and Validating Desktop, Web based and Client-Server applications and Documentation based on standards for Software Development and QA implementation in all phases of Software Development Life Cycle (SDLC). Has good networking knowledge.

Excellent expertise in Manual QA, Black Box testing.

Has good basic working knowledge of Automation tools in QTP and scripting languages like Selenium and SQL queries.

Experience in designing Test Cases and Test Scripts for Windows, phone devices OS and Macintosh environments.


NORMAN ASA, MOHALI, INDIA November 2009- June 2017

Senior Team Lead (Quality)

Leading a group of test engineers towards achieving stipulated project’s Quality requirements.

Responsibilities and Achievements:

Responsible for testing its Network desktop Security Suite application, Cloud system and web portal server. Includes thorough functional testing, User Interface testing, Installer testing, localization testing and web testing.

Handled team of up to 5 members and guiding towards effective testing output.

Reporting defects and following up on cases.

Looking at cases reported by customers in our portal base and giving timely and efficient feedback to support group.

Coordinating and training new joiners to make them efficient on its usage and testing.

It included testing the AV suite on Mac, Windows and Phone devices.

Handled clients overseas and interacted team located in Norway.

QUARK MEDIA HOUSE PVT. LTD. (Mohali) (From Jan 2005-2009)

Sr. QA Engineer

Responsibilities and Achievements:

Performed Software Quality Assurance and testing practises in a wide variety of environments in this product based company, using Functionality, compatibility, usability, installation and related test methodologies.

Testing of desktop standalone, Enterprise products and client-server applications on Windows and Macintosh operating systems.

Key role in creation and execution of QA and testing processes, bug documentation and regression plans. Comfortable working solo and in a team environment.

Agile Methodologies including Scrum Process.


Coordinating with team and testing the applications efficiently.

Defining and executing Functional, System, Integration, Regression and Negative testing that ensures test coverage by Black box testing.

Follow up with engineers to get closure on bugs.

Defining and achieving goals for myself, team mates and encourage team work.

Preparation and review of documentation, requirements, Test plans, User manuals, Technical Specifications etc.

Analyze usability and help implement ideas to constantly improve user experience

Customer interaction during pre-release cycle. Resolving reported issues, collection of feedbacks and important testimonials

Perform workflow testing, log relevant defects in defect tracking system, thereafter, report testing status, assess validity of test results, and identify areas of risk.


Functional Testing Tool: QTP 9.2, 10.x

Defect Tracking Tools: Test Link, Silk Radar, Sales force, Microsoft Team foundation System, Red mine, Jira, Footprint.

Operating System: Macintosh OS, Desktop Windows OS up to Windows 10 (both 32- bit & 64-bit) and enterprise OS servers.

Programming Languages: Basics of SQL, Selenium, and Java.

Norman & AVG Products: Norman Security Suite, AV for Mac, Norman Endpoint Protection, Norman Security Portal (cloud-based), Mobile Security, Secure box, Norman Email Protection, AVG File Server Edition etc.

Quark Products: Quark Desktop Products QuarkXPress, QuarkCopyDesk and Enterprise products like Quark Media Manager, Quark Content Manager and Quark Publishing System. Quark License Administrator for Multiple licences copy.

Automation Tools: QTP, Selenium, PowerShell basic working knowledge.

Software Processes involved in: SDLC, STLC, and Agile Methodologies including Scrum Process.

Platforms: Windows (XP, Vista, 7, 8, 10.1), Mac OS 9.x, 10.X, Mobile Devices OS.

Office Packages: MS-Office 2003\2007\2010\2013\Live


Master in computer Application (MCA) - from Punjab Technical University with 76.4%.

Bachelors in Computer Science (B.Sc) -from Punjab Technical University with 78.9%

Diploma in Electronics and Communications (3 Years) – from Govt Polytechnic, Chandigarh

Training(s)/Certifications Studies: i

ISTQB (certified tester) from ITB.

Certification Studies: Intensive training for MCSE and A+, QuarkXPress ATC

Trainings attended: Agile and Scrum processes.

Automation Trainings : Advanced QTP training from Webtek Labs.

Soft skill trainings: Effective Communications skills, Time Management skills.


D.O.B : March 23rd; 1983

Father’s Name : Mr. Pritpal Singh

Marital Status : Married

Hobbies : Listening Music, Driving, Internet surfing for knowledge enhancement.


Language skills: CLB Score Equivalency of 8 (IELTS General Score of 7)

Work Authorization in Canada: Permanent Resident.

Harleen Kaur

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