Coordinator – Translator Tashkent, Uzbekistan
SILK ROAD TRAVEL AGENCY April 2015 – April 2018
Responsible for single or a group of tourists. Arranging cars, restaurants reservation, traveling to other city with them, being a translator. Deal with money; send reports on a daily basis.
Sales Executive Doha, Qatar
STRONG RENT A CAR Jan 2012 – Jan 2015
Dealt with customers at all times. Opened / closed the contracts (daily, weekly, monthly, yearly) and was in charge for the customer for all period of rent. Handled more than 150 contracts in a month of working. Advertised a company to increase the numbers of clients. Always achieved target was given by doing the best service. Collected the money and was in charge for all kind of payments.
Assistant Manager Doha, Qatar
TIFFANY’S RESTAURANT Jan 2011 – Dec 2011
Responsible for the set up in a restaurant at all times. Control staff (waiters, cleaners, and drivers) to make sure business ran smoothly. Cooperate with F&B Manager and Chef on a daily basis. Started up a catering with F&B Manager and was in charge for preparation for any party. Prepared and did all kinds of trainings for the staff. Was in charge for all kind of events happening in a restaurant by helping F&B Manager.
VIP Coordinator Doha, Qatar ASPIRE4SPORTS Nov 2010
Was in charge for VIP Group of people (24 hours a day.) Arranged cars, restaurants reservation, all information needed. Lived in the same hotel for them to help if needed.
Assistant Operation Manager Doha, Qatar
DUNES CATERING (Tribeca Film Festival) May 2010 – Nov
Controlled all set up in a restaurant, coffee station. Coordinated staff in a restaurant in order to avoid any complains. Started from 15 people (first week) one week later was in charge for 1 000 people to be served. Coordinate staff in a restaurant in order to give the best service
Cooperate with a kitchen at all time and breathe staff before service started. Cooperate with drivers to make sure all orders would come on right time (food, needs etc.). Make reports to managers every day to pass all needed information
English – Fluent
Russian – Native
THE TASHKENT UNIVERSITY OF RAILWAY TRANSPORT ENGINEERING
Butler Induction Training
Dubai, UAE, 2006
Dubai, UAE, 2005
Front Office Manager Moscow, Russia
PULFORD REAL ESTATE Feb 2008 – Mar 2010
Created and produced reports as required. Participated in property initiatives. Assisted housekeeping in day-to-day activities. Monitor guest satisfaction processes; respond to guest concerns and inquiries.
Butler Moscow, Russia
GRIBOVO CO Oct 2006 – Dec 2007
Fully responsible for F&B and taking food orders 24hrs a day as a waiter. Three months was promoted as a butler of the house and started
manage staff of 25 people in order to perform the best service. Coordinated workers in order to perform the best service (housekeepers, gardeners, drivers etc.). Making schedules for the staff. Inspected guest room and a main house ensuring that all are maintained & serviced by housekeeping as required. Was in charge for all reservations at any restaurants, appointments in spa etc. are made correctly and right on time. Control budget. Responsible for the room store (buying what is needed, check expires etc.) All kind of clerical task (mails fax, in-outside calls etc.)
Guest Service Executive (Villa Reception) Dubai, UAE
DAR AL-MASYAF, MADINAT JUMEIRAH Feb2006 – Jul 2006
Carry out cashiering duties for in house guest, in accordance with the hotel credit policy. Conduct show around, meet and assist check in, check out for the villa. Possess working knowledge of the Hotel Operating System (Fidelio), and Point of Sale (Micros). Take advance reservations at such times as when the Reservation office is unable to do so ensuring that all rooms are sold at the best possible rate, thus maximizing hotel revenue.
Attend to guests’ complains, enquiries and requests.
Organize all kind of meetings, desert safaris, transportation arrangements, and restaurant bookings within the company and outside companies for in house guests. Taking food orders and serve the food. All kind of concierge and clerical tasks. Translator
Ambassador (Reception) Dubai, UAE
WILD WADI WATER PARK Apr2005 – Feb 2006
Meet & Greet the guests
Give the guests all explanation about Water Park & promotions which happens in the park
Perform extra service if needed
Do show around