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Customer Service Management

Location:
Doha, Qatar
Posted:
September 20, 2018

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Resume:

CURRICULUM VITAE

NAME : Jeymhae I. Oboza

EMAIL : ac633h@r.postjobfree.com

PHONE : +974-****-****

NATIONALITY : Filipino

ADDRESS : Bldg#4 Flat#4 Al Thani Compound Bin Mahmoud Doha, Qatar P.O. Box 22533

DISCIPLINE : Accounting Staff / Sales / Customer Service / Admin EXPERIENCE : 5 years

Degree BSBA Major in Financial Management, Far Eastern University (2014) A client-centered banking professional with more than 4 years of experience as a Transaction Processing Specialist in financial services industry and related experience in Corporate Investment Banking in JP Morgan Chase & Co. that specializes in Core Cash Processing with a diverse financial client service and operations experience with expertise but not limited in repair and verification of SWIFT messages, electronic and manual payment transactions, global and domestic payment processing, reporting, reconciliation and client and customer service. Also has experience as a dedicated Customer Service Representative for more than 1 year which maintains customer satisfaction and contributes to company success. Trained and experienced in resolving customer complaints and promoting conflict resolution.

Training • Anti- Money Laundering and International Sanctions - 2017

• Cyber Fraud & Secure Online Banking - 2017

• Privacy Awareness Training -2017

• Innovation & Creativity - 2016

• Time Management Training – 2016

• Feedback Essentials - 2016

• Verification Workshop - 2016

• Advanced MS Excel Skills - 2015

• Anti- Money Laundering and International Sanctions - 2015

• Technical Introduction to SWIFT - 2014

• 1st Philippine Junior Finance and Investment Summit - 2013

• Cash Management “Managing One’s Personal Finances” - 2012

• “Philippine Stock Exchange Centre Visit” - 2012

• Stock Trading Seminar - 2012

• Saving: A Powerful Tool toward Success: “Taking Charge of Your Money” - 2011

• Achieving Entrepreneurial Success Through Social Responsibility - 2011

• 27th General Assembly: “Achieving One’s Truth Wealth” – 2011

• Financial Quest BSP Tour – 2010

Areas of Expertise • Accustomed to high volumes and volatile markets;

• Proven leadership and people management skills;

• Taking ownership of issues and strong analytical and problem solving skills;

• SWIFT messages;

• Argus System (Accounting software)

• Manual and electronic transactions;

• Managing team queries and escalations;

• Working under time pressure.

PROFILE

EDUCATION AND QUALIFICATIONS

Rand Global

International Logistics

Solutions

Grand Hamad St. Doha,

Qatar

Accountant

Accounting Department

Dec 2017 - Present

JP Morgan Chase & Co.

Taguig City, Philippines

Transaction Processing

Specialist

Corporate and Investment

Banking

EMEA Core Cash

Operations

Multicurrency Processing –

Payments Team

Sept 2014 – July 2017

• Daily accounting activities;

• Entering job files closed in Argus System.

• Identifies discrepancies in job file closing and subsequent follow up with other section vendors, petty cash, bank and other payment records;

• Timely closing of invoices following operations team has finished or prior in requirements;

• Following up with the collection process including e-mailing and telephone calls;

• Preparing invoices for customer and dispatching;

• Filing of invoices, job files, customer acknowledgement copies;

• Ensures routine activities are timely processed in line with financial policies such as invoice dispatch, collection of duties in advance and other payments;

• Collection of payments;

• Timely recording of collections in books;

• Updating receivables, payables, bank, credit card and petty cash payments;

• Receiving and processing all local vendor invoices for payments;

• Verifying all invoices including local international agents;

• Timely paying and preparing payments for the agents;

• Reconciliation of accounts (Bank book, cash book, other payment records);

• Preparation of management information reports and daily updates;

• Petty cash handling for operational and administrational purposes and record in cash book;

• Filing of petty cash vouchers after approval of authorities on a daily basis;

• Monthly reconciliation of petty cash payments and segregation;

• Updating of payments of other methods such as bank and credit card;

• Preparing journal vouchers, payment vouchers, receipt vouchers and record in the cash book;

• Customer services and assists customers on queries;

• Assistance in preparing financial statements monthly;

• Cost audit and internal control.

• Repairs incorrectly formatted electronic and manual transactions for global currencies;

• Monitoring transaction activity and control settlement time frames for fund transfers;

• Manage team queries & escalations;

• Manage team performance;

• Responds to queries and complaints;

• Ensures completeness and accuracy of data;

• Identifies and give feedback to all errors identified to the clients;

• Identifies and coordinates preventive actions;

• Delivers high quality service and high accuracy on daily deliverables;

• Checks, verifies and signs off all documents and transactions;

• Takes the lead on regulatory reporting project and control framework;

• Works closely with the team and management to meet client’s expectation and requirement;

• Performs clerical duties especially in data entry collection. EPerformax (BPO

Company)

Makati City, Philippines

eBay Customer Service

• Respond to email/phone inquiries routed to top merchant solve customer’s inquiry in time

• Outreach customers with product information and site navigation

• Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.

EMPLOYMENT HISTORY

Representative

February 2013 – August

2014

• Summarize and provide customer feedback to management.

• Accurately record customer trends using the online tracking tool.

• Perform related duties as assigned.

• Participate in team meetings to report on status and issues. Mediapool Incorporated

Mandaluyong City,

Philippines

On the Job Training

HR Department

September 2012 – January

2013

• Admin Staff

• Front desk officer;

• Doing liquidation;

• Clerical job;

• Time keeping;

• Assisting applicants;

• Screening applicants’ CV for job qualification;

• Calling applicants for interview schedules;

• Answer phone, route calls, take messages and direct them to right individuals. 2015 - 2017 • April 2017 - recognition for initiating solutions to decrease number of internal errors within the team;

• Consistent on having the highest number of processed transactions within the team and across all locations for almost 3 years;

• Being the only one to support in EMEA shift for 6 months for being short staffed;

• Assists and trains new hire employees in the team;

• Crossed trained and able to provide backup coverage for all clients and additional back up coverage throughout the team;

• Assisting team leaders in doing admin work.

Skills • Able to speak and write in different languages: English and Filipino;

• Proficient in using MS Word, MS PowerPoint, MS Excel;

• Strong analytical and problem solving skills;

• Comprehensive knowledge in administrative and clerical tasks;

• High attention to details with good time management skills;

• Good organizational and ability to handle multiple tasks simultaneously;

• Leadership and people management skills;

• Excellent client service, organization skills;

• Capable of working under time pressure;

• Good working ethics;

• Training skills.

Awards • A Class Awardee for July 2016 - For outstanding performance and behavior of the employee.

• Best Team Member for February 2016

• Best Team Member for July 2016

• Best Team Member for December 2016

• Best Team Member for 2nd

• Outstanding performance for the 3rd quarter of 2015 Quarter of 2016

Additional Qualifications

SELECTED CAREER HIGHLIGHTS



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