MOUNES ALORIQAT, BSN

Chicago, Illinois 630-***-**** ac630p@r.postjobfree.com

CLINICAL SPECIALIST-CLINICAL EDUCATOR

A bilingual customer-oriented healthcare professional with a background in nursing, experienced in Clinical Applications Specialist, Clinical Educator, Technical servicing and support of medical devices/ equipment, Medical devices sales, marketing management, Clinical Nursing.

AREAS OF EXPERTISE

– Training and Education

– Clinical applications

–Clinical seminars/presentation

–Medical product demonstration

– Customer Support and Services

– Medical sales & marketing

– Service and operations

– Clinical nursing & management

– OR,ICU,and ER environment

PROFESSIONAL EXPERIENCE

MIDMARK CORPORATION MIDWEST&CENTRAL REGION

Clinical Educator - EKG, Spirometry, Vital sign Monitor 06/2017 - PRESENT

Devise and deliver 10-15 Onsite/WebEx technical and clinical training monthly to healthcare professionals & physicians 10-25 participant, related to the use of corporate Diagnostic products including ECG, spirometry, Vital Sign monitors

Manage 100-200 clinics workflow and provide assistance troubleshooting issues and clinical support related to software/EMR integration problems.

Developing and maintaining a professional relationship with clients, doctors, nurses and related company consumers.

Assist and collaborate with territory sales force members and the upstream marketing team to meet area needs and to identify collaborative opportunities in order to achieve 100% of the quota

Identify and resolve all technical problem that client might experience while using corporate products

SOUTHWEST URGENT CARE & FAMILY PRACTICE EVERGREEN PARK, IL Clinical Coordinator/ Educator 04/2016-05/2017

Supervised 8-10 clinical staff, distributed caseloads, and reviewed clinical documentation.

Educated 15-25 patient/family daily about diagnostic procedures, medications, nutritional maintenance of health and wellness.

Created 11 new clinical documents, increased the productivity and comprehensive clinical analysis by up to 20%

Facilitate weekly staff meetings regarding client needs, progress, and aftercare planning and implementing the use of electronic medical records (EMR).

Maintained, operated and troubleshoot the medical equipment being used in the clinic I.e. Midmark EKG, Spirometry, Alere analyzer point of care

Monitored and ensured proper ordering of all clinical supplies, disposable.

CVS SPECIALTY PHARMACY MOUNT PROSPECT, IL

Pharmacy Services Representative 02/2015-04/2016

Received 50-60 incoming phone calls from patients and satisfied requests. Entered patient and case information into the software system, answering inquiries, processes patient assistance requests, and provided callers with accurate, current information.

Documented 45-55 customer requests, inquiries, and complaints in call history database daily, and ensures timely closure of all open issues. Forwarded issues to other departments and follows-up to ensure timely resolution.

FERTILITY & CRYOGENICS LAB DOWNERS GROVE, IL

Fertility/IVF Nurse 02/2014-02/2015

Coordinated patient treatments and/or procedures, such as In Vitro Fertilization (IVF), Intrauterine Insemination (IUI).

Managed patient’s waiting lists, maintenance, and scheduling cycles. I.e. Schedules Embryo Transfers, Embryo Retrievals, Frozen eggs Cycles, and Intrauterine Insemination.

MOUNES ALORIQAT, BSN

Chicago, Illinois 630-***-**** ac630p@r.postjobfree.com

COOPERATION MEDICAL COMPANY SAUDI ARABIA

Medical Device Sales Representative 01/2012-01/2014

Developed business plans and sales initiatives that included research, investigation, and preparation for sales meetings and strategic marketing to key decision makers.

Acquired and developed 64 new accounts and achieved 110% of my sales target in 2012,2013

Established and maintained professional and productive relationships with healthcare professionals along with a list of potential clients in my territory to use as sales leads

Exceeded territory's quota in 2013, and increased total sales revenue to $1.4 M, approximately 150% from prior territory manager

Organized and attended events such as conferences, seminars, receptions and exhibitions and contributed to the launch and introduction of innovative products in the cardiac medical device industry

COOPERATION MEDICAL COMPANY SAUDI ARABIA

Clinical Application Specialist –Patients Monitoring System 04/2010-01/2012

Conducted seminars and presentations to provide clinical education to customers about Patient Monitoring System

Educated and trained physicians, surgeons, and hospital personnel on technical specifications for the product and medical devices

Worked closely with the sales and marketing team by gathering and providing information on current market opportunities, also identified future product and market opportunities

Assisted with pre-sale education and clinical support to potential customers.

Assisted in the installation of the equipment as required according to manufacturer policy.

Developed and maintained long-term relationships with key internal partners and customers that lead to increased use of products and created new opportunities.

DOCTORS WITHOUT BORDERS / ARAB MEDICAL CARDIAC CENTER JORDAN AMMAN

Registered Nurse Medical Surgical, ICU,OR 07/2007-03/2010

Recognized as a nursing leader in dealing with difficult staff and/or family issues, solving patient problems, and representing nursing staff in interdepartmental communications and special projects.

Provided wound care and followed post-operative protocol on a Post-Surgical unit on a daily basis as directed by physician

Served as a Primary Nurse and engaged in patient/family education pertaining to diagnoses and treatments;

Collaborated with other health care team members in implementing care plans and ensuring positive health

Coordinated and provided direct patient care, including chemotherapy administration and blood products, to pediatric, adult oncology patients in both the inpatient and outpatient/clinic settings.

EDUCATION

Bachelor of Science in Nursing 2003 - 2007

Jordan University of Science and Technology Irbid, Jordan

NIOSH Approved spirometry training and surveillance training program 05/2018 Phoenix,AZ

Plamer Association,Inc NIOSH approved spirometry training

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