Customer Service Information Technology

Location:

Pueblo, CO

Posted:

September 20, 2018

Contact this candidate

Resume:

Sally Torrence

*** ****** ****** ***. *. Pueblo, CO 81004

719-***-**** *****.********@*****.***

OBJECTIVE To obtain gainful and stable employment in a field where I can utilize my background and experience, develop new skills, and provide a valuable and lasting resource to my employer.

EDUCATION Associate of Applied Science: CIS Networking Security

July 2018

Pueblo Community College

GPA: 3.65

Job Internship with Pueblo County School District 70

July 2018

Certificate Networking: Computer Info Systems: Networking Cyber Security AAS

May 2018

Pueblo Community College

GPA: 3.65

Associates of Arts

Class of 2010

Pueblo Community College

GPA: 4.0

WORK HISTORY

Convergys 1228 E Orman Ave, Pueblo, CO 81004 719-***-****

July 2016 to present

Customer Service

YMCA 3200 E Spaulding Ave, Pueblo, CO 81008 719-***-****

December2015 to July 2016

Café employee; Janitor

SKILLS

Organizational

•Hundreds of volunteer hours with Books Again and local libraries.

•Proclivity for categorization, organizational problem-solving, and implementing systems for efficiency.

•Skilled in Windows operating systems, various software (including MS Word), and effective internet research.

•Courteous, professional demeanor and ability to coordinate efforts within a

cooperative team setting.

•Strong writing proficiencies; ability to draft, proof, and edit documents.

Customer Service

•Extensive experience interfacing with the public as part of volunteer background.

•Warm, positive demeanor; ability to help others even in cases of conflict. Addresses

questions and concerns with conscientiousness and genuine effort.

•Coordinates with others to address customer inquiries when information is not available on hand; ensures that customer requests are filled regardless of circumstance.

•Respect for customer prerogatives and understanding of the essential role customer service plays in successful business operations.

EXPERIENCE

Convergys

Working for Anthem Customer service since September 2017; explains to callers their claims, change their primary care physicians, look up specialists, look up facilities, address benefits, take monthly premium payments, etc. Before that was a DirectDisk Customer service since July 2016;

YMCA

Worked as janitor from December 2015 to July 2016; before worked as a café employee from January 2015 to December 2015;

Volunteer

Pueblo City Library, Pueblo Community Soup Kitchen Summer 2014

•Volunteered as a part of a vocational training and skills assessment program.

Performed duties common to those of a material handler.

Books Again 2011 –2015

•Sorted, categorized, and shelved books and other items according to various filters and criteria.

•Assisted customers with inquiries of varying complexity; used inventory systems to locate resources for visitors. Served in various other customer service capacities.

Pueblo Animal Services 2009 –2011

•Walked, bathed, and provided companionship to rescue animals in a facility setting.

References

Julie Budz

Information Technology Specialist

Administrative Services Center

Pueblo School District 70

301 28th Lane

Pueblo, CO 81001

719-***-**** Telephone

719-***-**** Cell Phone

*****@**********.***