Customer Service Representative
Resume:
Rosetta Harris
Jacksonville, Florida 32225
***********@*****.***
OBJECTIVE I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
EXPERIENCE 2011-Current Bank of America Jacksonville, Florida Mortgage Underwriting-Underwriter
Responsible for the underwriting of residential loans ensuring compliance with appropriate company and secondary market investor standards.
Respond directly to individuals and investor audits. 2009-2011
Customer Service Representative
Utilize accurate independent judgment resolving escalated ATM issues on check and cash deposits to decrease risk.
Assisted Bank of America customer with their Auto, Boat, Aircraft and Recreational vehicle loans.
Assisted with questions regarding fees, interest accrued, maturity dates, title concerns and any other miscellaneous questions.
2004-2009 Convergys Jacksonville, Florida
Floor Support Leader
Assisted customer with questions or issues regarding their accounts received via phone.
Assist management with new hire orientations and helped with training materials. EDUCATION
University of North Florida Jacksonville, Florida Graduated Bachelor of Health Administration April 2014
SKILLS Microsoft Works, Microsoft PowerPoint, Excel, Microsoft Word COMMUNITY SERVIVCE
Clara White Mission (2015)
Volunteer, I.M. Sulzabacher Center for the Homeless (2012-2013) Volunteer, Beaches for Habitat for Humanity (2011-2012) Volunteer, International Coastal Cleanup (Spring 2011)
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