Sr. Project Manager

Kristine Skillings

Stillwater, MN ***** 651-***-****

******.*********@********.*** www.linkedin.com/in/skillingskristi/http://www.linkedin.com/in/firstlastname

Senior Account & Project Manager

Go Above & Beyond while Cultivating & Maintaining Client Relationships

Establish relationships and earn trust and respect of clients, coworkers, and delegates through strong communication and negotiations. Work through issues until resolutions are formed and implemented utilizing cross-functional teams. Ensure customer satisfaction through strong analytical and organizational skills, expressing technical concepts clearly and thoroughly to technical and non-technical audiences. Excel at working under pressure on key client accounts while streamlining and revising processes from quoting to contracting and implimentation.

Project Management Account Management Customer Service Relationship Building

Communications Public Speaking Client Retention Problem Solving

Professional Experience

CDK GLOBAL, Plymouth, MN 2013 - 2018

Manager, PMO

Created specialized PMO team for largest enterprise clients, resulting in resource stability that improved customer satisfaction, leading to additional projects and revenue.

Served as first point-of-contact for highest profile clients, triaging all issues and concerns, contributing to faster problem-resolution turnaround.

Achieved seamless installations for clients by coordinating all communication between client, engineer, project managers, support, field team, and sales.

Developed PMO initiatives:

oDepartment Automation: Streamlined and automated repetitive tasks, ensuring scalability for larger projects and helping project managers be more productive.

oNew Product Development / Training: Improved process, helping launch new products utilizing implementation early on in product development, resulting in fewer setbacks from pilot to general release.

Built team of project managers to focus on top 30 accounts, allowing for improved install timeframes, increasing monthly revenue from $600K to $1.5M.

Improved quarterly forecasting by continually reviewing install and backlog revenue for top 6 accounts, thereby improving resource allocation and financial forecasting.

Continually motivated team while helping set individual goals, conducting meaningful performance reviews, training, and backlog balancing.

Integrated global engineers into install processes, allowing for better utilization of resources and faster turnaround time on installs.

Kristine Skillings ******.*********@********.*** Page Two

ADP / CDK GLOBAL, Plymouth, MN 2001 - 2013

Project Manager I / II / III

Worked up to 60 simultaneous projects, adjusting and adapting shifting priorities to meet deadlines and ensure successful installs.

Oversaw enterprise accounts for core networking and IPT installations, building new process from quote to install for enterprise clients.

Transformed unrealistic deadlines into seamless product installs through constant communication with all parties, identifying and assessing risks early in project.

Worked with engineers, developing quotes, contracts, and statements of work for sales team.

Managed enterprise client installs and install teams on projects whose lifecycles were upwards of 18 to 24 months.

MSO PRODUCTIONS, White Bear Lake, MN 1995 - Present

Founder / President

Grew non-profit, competitive water ski show team from 13 members to over 165 members of all ages, backgrounds, and abilities.

Oversee charitable gaming operations generating major source of revenue for organization.

Promote and market organization via press releases, social media, fundraising events

Hold overall financial responsibility for organization’s $65K annual budget, including fundraising, spending, and overall P&L.

Manage all aspect of weekly show production, including stage production, skier assignments, boat patterns, and sound / music.

Education

Bachelor of Arts (BA), Communications, Minor: Business, University of Minnesota, Duluth, MN

Professional Development / Affiliations

Board of Directors, Mahtomedi Area Education Foundation, 2009 - Present

Project Management Professional (PMP), 2013 - Present

Additional Skills

Public Speaking, Group Presentations, Announcing / Emcee

Cisco Networking, IP telephony, Wide Area Networks (WAN)

SalesForce, Visio, SharePoint

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