Service Representative Customer

Johanna Abarca

Email: *********@*******.***

Address: La Asunción, Belén, Heredia Phone: 8815-5662

OBJECTIVE

Costumer Service Representative, and Administrative Assistant with over 13 years of experience providing thorough and skillful support to Commercial and Administrative Department.

EXPERIENCE

Customer Service Representative

Termoencogibles de Costa Rica, S.A

La Asunción, Belén

April-2015 - October-2017

Tendering Offers

Productos Sanitarios S.A

Calle La Rusia, Belén

January-2012 - March-2015

EDUCATION

Bachelor of Business Administration

Universidad Latina de Costa Rica

Heredia, Costa Rica

2013

-Attention to the external and internal customer.

-Management of credit information, billing, file, petty cash, reports according to the database of accounts receivable.

-report of quality cases to database.

-Solution of problems and follow-up to customer disagreements. -Development of teamwork for compliance with commercial metrics and LEAN System.

-Management of tendering offers process for Government

Institutions according to Policy

- Follow-up to the investee tenders to generate report in excel of assigned percentage status of the commercial houses assigned to the Administrative Manager.

-Negotiation with Suppliers.

- Study of product prices while managing a competitive profit margin.

-Planning strategies to reach economic objectives for the administrative contracting department-Attention to the external and internal customer.

-Problem solving.

Emphasis in International Trade, incomplete postdegree

SKILLS

Negotiation skills, Intermediate English, Conflict Resolution, Time Management, Leadership, Client Database Management, team work, fast learning, numerical skills, MS Office package, intermediate MS Excel.

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