Address: La Asunción, Belén, Heredia Phone: 8815-5662
Costumer Service Representative, and Administrative Assistant with over 13 years of experience providing thorough and skillful support to Commercial and Administrative Department.
Customer Service Representative
Termoencogibles de Costa Rica, S.A
La Asunción, Belén
April-2015 - October-2017
Productos Sanitarios S.A
Calle La Rusia, Belén
January-2012 - March-2015
Bachelor of Business Administration
Universidad Latina de Costa Rica
Heredia, Costa Rica
-Attention to the external and internal customer.
-Management of credit information, billing, file, petty cash, reports according to the database of accounts receivable.
-report of quality cases to database.
-Solution of problems and follow-up to customer disagreements. -Development of teamwork for compliance with commercial metrics and LEAN System.
-Management of tendering offers process for Government
Institutions according to Policy
- Follow-up to the investee tenders to generate report in excel of assigned percentage status of the commercial houses assigned to the Administrative Manager.
-Negotiation with Suppliers.
- Study of product prices while managing a competitive profit margin.
-Planning strategies to reach economic objectives for the administrative contracting department-Attention to the external and internal customer.
Emphasis in International Trade, incomplete postdegree
Negotiation skills, Intermediate English, Conflict Resolution, Time Management, Leadership, Client Database Management, team work, fast learning, numerical skills, MS Office package, intermediate MS Excel.