SANTA BARBARA, CA
PHONE 201-***-**** • E-MAIL firstname.lastname@example.org
■ To obtain an Administrative Assistant, Coordinator, Personal Assistant, Executive Assistant position and utilize my experience and skills for the successful completion of each job task.
■ Well organized administrative assistant with 14 years of diverse experience in general office management, reception handling and appointment scheduling. Skilled in heavy calendar maintaining, event planning, VIP customer support. Effectively interacts with all levels of administrators, clients and stakeholders. Recently moved from New York to Santa Barbara. Eager to grow.
09/2016 – 09/2018 AllianceBernstein L.P.New York, NY Private Wealth Administrative Assistant
■ Coordinate meetings with partner teams (both internal and external), scheduling, maintaining multiple calendars;
■ Assist internal and external events of various sizes (issuing invitations, taking RSVPs, confirming attendees, greeting VIPs, booking AV services, catering);
■ Prepare, review, and process expense reports for financial advisers;
■ Handling personal information, investor related information, VIP/celebrity information. Meeting and greeting private clients upon arrival;
■ Interviewing and training new hires.
05/2017 – 09/2018 (part-time) LeFrak Organization Inc. Jersey City, NJ Administrative Assistant
■ Maintaining a very heavy calendar for leasing agents;
■ Answering, screening and forwarding phone calls;
■ Set up appointments for prospects for viewing apartments;
■ Welcome prospects and provide general information about the development, leasing procedures, documentation;
■ Assisting with leasing procedures, filing, payments etc;
■ Performing multifaceted general office support, ordering supplies, submitting invoices, keeping office in order etc.
04/2013 – 09/2016 Hilton Garden Inn Secaucus, NJ, USA Senior Front Desk Agent
■ Performing all front desk functions including check-ins, check-outs, payments, reservations, PBX operation (answering calls within 3 rings), etc. Providing guests with directions around the hotel and NYC area;
■ Audit and balance reports from the day shifts. Enforced all cash-handling, check-cashing, and credit policies;
■ Respond to guest inquiries, concerns and complaints as need and resolve them quickly, efficiently, and courteously;
■ Maintains working relationships and communicates with all departments.
■ Interviewing and training new employees.
04/2009-03/2012 Simena Hotel 5*Antalya, Turkey
Front Desk Agent/Night Auditor
■ Providing guests with assistance at the front desk during the check-in and check-out processes throughout their stay;
■ Creating guest satisfaction by providing excellent service. Working with complains;
■ Arranging services requested by the guest working with other departments;
■ Maximizing revenue by promoting and selling hotel services, SPA center, excursions. 10/2004 – 03/2009 Nicole Trade Company. Russia
■ Screening telephone calls, visitors, letters, emails and answer routine questions. Handling confidential information with discretion;
■ Maintaining heavy calendar, scheduling meetings, personal time etc.;
■ Traveling arrangements, planning flights, hotels etc.;
■ Personal errands.
Bachelor’s degree in Management and Economics, Sochi State University, Russia. SKILLS
Computer literacy and general office skills essential. Knowledge of data management software (MS Office, Outlook, CRM bases, Yardi, OnQ Insider). Tech savvy. Driving license.