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Customer Service Assistant

North Little Rock, Arkansas, United States
September 17, 2018

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Jessica Kinchen

*** **** *** ******

North Little Rock, AR 72114


Working knowledge of CRM, SharePoint, internet, Windows 7/8, Skype, M icrosoft Word, Excel, PowerPoint, O utlook, fax, copier, printer Typing 55 to 60 wpm. WORK EXPERIENCE

Facial Salon Assistant

BBarnett - Little Rock, AR

October 2017 to Present

Personal Assistant to Facial Salon Manager:

Book/Verify appointments for facialist services I. E, facials, waxing, chemical peels, microdermabrasions, scrubs, makeovers.

● Order supplies for salon, track sales and document inventory received.

● Meet and Greet clients providing amenities prior to services.

● Set up, launder, stock, and maintain esthetician private rooms.

● Display and arrange salon and beauty products for store. less Beauty Consultant

Merle Norman Cosmetics Studio - Little Rock, AR

October 2017 to Present

Provide makeup services, demo beauty products and make sales. Centene 01/2017

to 9/2017 Data Entry Specialist

Little Rock, Arkansas

● Manage and train 6 admins temporarily as in the day-to-day work function of the enrollment processing area for assigned product/service.

● Monitor performance in relation to service level agreements and implement work process improvements.

● Review and oversee the workflows and processes for entering and maintaining enrollment information in the appropriate systems.

● Develop, implement and maintain production and quality standards for the enrollment team.

● Monitor relevant enrollment dashboards to demonstrate current activity.

● Serve as SME (Subject Matter Expert) and resource to Enrollment.

● Coordinate and resolve any reporting or systems issues with Corporate IT.

● Investigate and resolve complex enrollment and data issues and determine downstream impacts.

● Respond to state complaints regarding member eligibility and enrollment records or provide information to respond to those issues.

● Monitor escalated and complex enrollment issues due to processes and recommend improvements for automation to reduce errors.

● Generate internal ad-hoc reports and analysis as needed.

● Partner with department leads on operational enhancement opportunities. Truck Centers of Arkansas, Inc (TCS Inc)

02/2015 to 10/2016- Admin Assistant/Receptionist

North Little Rock, AR

● Interact with and provide assistance to visitors, customers, drivers, employees, managers, and owners of Transportation Company.

● Answer phones for State of Arkansas Freightliner dealership in Administration department and direct all incoming calls throughout business.

● Perform full secretarial and clerical duties of HR and Administration Department.

● Input and manage data on company software.

● Check, send, receive emails, scan documents, and make copies.

● Perform background checks on all new hires, input new hire packets including insurance, and employee terminations.

● Provided exceptional customer service to everyone including all new and faithful customers in person and over the telephone, company personnel, and visitors.

● Assisted Administration department with various projects, IE., HR, Sales, Finance, Parts and Service.

State Universities Retirement Systems 11/2012

to 07/2013 Member Services Representative

Champaign, IL

● Provided professional customer service to over 217,000 SURS members’ worldwide, employer contacts, member contacts and outside entities: providing accurate and complete information by utilizing all available resources.

● Maintained appropriate member demographics by way of on-line computer (Windows 7/8) entities and corresponded with other MSRS when making requests and inquires, via email, inbound and/or outbound phone calls.

● Assisted members during Benefit Choice membership enrollment and insurance inquires, with questions requiring documents for enrolling or opting-out.

● Initiated first reports of member request for documents and refunds: researched and provided follow-up via phone or written requests.

● Maintained quality control and satisfaction records; quickly and effectively solved customer challenges.

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