Customer Service Sales

E. Jane Johnston

**** ** ******** *** 470-***-****

Beaverton, OR 97008 *************@*****.***

Summary of Qualifications:

Setup and maintained several computer systems – Good working knowledge of general software programming and applications : including software for Inventories, Accounting and Payroll, Mainframes: live lottery packs, telecom equipment and military nightly processing.

Logistics - including acquisitions, disbursements, consultation, office automation, tutoring and user manuals.

Troubleshooting - including lottery user interface, mainframe, telecom, office equipment and software tests.

Managed personnel hiring, firing, quality control, payroll, insurance and scheduling.

Hotline Support and Customer Service Oregon State Lottery, FEMA and Oregon State Fair.

Public Relations – Including marketing research, greeter and promotions.

Field Representative Major film distribution area rep duties included Marketing Research, Contractual agreement reconciliation and Low profile security.

Photography – set-up and shoots of Old-timey sepia-tone promo packages and sales in the South-west region.

Security clearance – High-level secured sites with State and Federal government. Also, Sovereign nation and nonprofit organization experience. Education:

University of Phoenix - 10/08-9 working on multimedia BA Linfield (McMinnville, OR) – working on BA in Systems Analysis. Chemeketa Community College (Salem, OR) – AS in Computer Programming. Operations, Accounting, Business and Literature minors.

Western Oregon State College (Monmouth, OR) Journalism major, Art minors. Employment History:

6/06-6/18 T ech Specialist II: Momentum trouble-shooting cable internet, tv and voip services. ERP software – CRM integration, RPM VOIP hosted, Salesforce, CSG, BBX, Avayla, logmein remote

3/01-6/06 S ales Associate/Overnight: Walmart, Electronics Dept. Cartersville, GA 9/00-2/01 F ield Service Rep/ Photographer: Sepia tone Photography, sales and promotion for H eirloom Photography in Southwestern States using portable studio. Cleveland, TN 7/00- 9/00 W aitress: C racker Barrel Cartersville, GA . 6/99-6/00 C aretaker: 125 Acres, groomed trails and lake during restoration of 150 year old Farmhouse for Bed and Breakfast

9/97-6/99 C aregiver: Respite and Hospice care for Senior Services, Comfort Home Health Care and Caregivers in Puget Sound area, WA

2/ 9 7-6/97 B ookkeeper: (F ull-charge) for Suquamish Seafood running office of tribal Geoduck harvest for a Sovereign nation. Duties included office management, creating and maintaining QuickBooks system using full audit procedure. Also made acquisitions, full-charge bookkeeping, equipment maintenance and inventory. 10/96-2/97 L icensed Insurance Agent: selling Life and Disability policies for Combined Ins in the Puget Sound area. WA

7/96-10/96 O perations Leader: Worked for civilian contractor at Bangor Base (High Naval Submarine Base)

2/96-6/96 F EMA DAE: reservist for recovery disaster 1099 in Salem, OR Federal Emergency Management Agency Duties included receptionist, security, logistics, operations and site closure.

4/94-11/95 R estaurant/Bar Manager: AMF Firebird Lanes and Food Management Corp. High Volume Sales, Menu planning, Quality Control, Scheduling and conversion. Salem, OR

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