Customer Service Representative

ROXELA RAMIREZ

**** ****** **** ******, ** ***** 619-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic Sales Associate with more than 8+ years' experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques. WORK HISTORY

Customer Service Representative, Amexus – Ontario, CA 01/2015 to 08/2018

Bilingual Customer Service Representative for a network of dental care providers throughout Mexico to evaluate their eligibility to obtain insurance.

Served as the Bilingual liaison between customers, management and sales team.

Educated customers about the brand to incite excitement about the company's mission and values.

Recruited new business customers while meeting deadlines and quotas. 04/2013 to 01/2015

Bilingual Customer Service Representative, H & R Block – Angels Camp, CA

Performed initial bilingual client assessment and analysis to begin research for customer tax filing.

Analyzed tax filing documents for appropriate distribution and filing.

Entered details such as payments, account information and call logs into the computer system.

Implemented marketing strategies that resulted in significant growth of Spanish-speaking customer base.

10/2010 to 04/2013

Sales Associate, Hertz Rental – San Diego, CA

Greeted customers and ascertained customers' needs.

Developed positive customer relationships through friendly greetings and excellent service.

Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.

Helped customers with questions, problems and complaints in person and via telephone. Sales Associate, Nordstrom Inc - San Diego, CA 01/2008 to 09/2010

Educated customers about the brand to incite excitement about the company's mission and values.

Recognized for outstanding work performance to cultivate a positive and collaborative customer service culture.

Built relationships with customers to increase likelihood of repeat business.

Alerted customers to upcoming sales events and promotions.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

EDUCATION

High School Diploma ~ Morse High School - San Diego, CA

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