ANTOINE L. HICKS

202-***-****

LinkedIn: Antoine Hicks

E-mail: ac62xn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

●Over 10 years of experience in client relations, instructional technology, teaching and training, and admin. support

●Well-versed in instructional design including content/course development, eLearning, performance support, and adult learning theory for working professionals, young adults and transitioning individuals

●Experienced in managing data and tracking information for the purpose of analyzing and/or reporting

●Proven leader in business, technology, and education to help organizations reach goals

●Advanced practitioner in all MS Office applications, Adobe Acrobat, CRM applications, LMS, and other software

●Engaging communicator adept at working different kinds of people evidenced by reaching teaching benchmarks

●Highly adaptable leader known to be productive in fast-paced environments that require fast response times, relationship management, critical thinking and problem solving

RELEVANT EXPERIENCE

CommonLook, Washington, DC

Accessibility Software Trainer (2017 - Present)

●Delivered in-person and virtual training classes on various document accessibility software to ensure clients were Section 508 Compliant. (CommonLook PDF GlobalAccess and CommonLook Office GlobalAccess)

●Partnered with Sales team to create and present tailored demos for clients via E-learning and webinars

●Traveled and delivered training to customers on-site (approx. 25-35% travel)

●Created new training initiatives based on market trends using various instructional design methods (ADDIE)

Blackbaud, Washington, DC

Educational Consultant (2016 - 2016)

●Delivered professional, technology training to staff members of not-for-profit organizations who use Blackbaud solutions. My specific focus is on fundraising (The Raiser's Edge)

●Provided fundraising best practices with emphasis on database management policies and donor relations/stewardship.

●Conducted instructor-led training via web-based seminars to multiple not-for-profit organizations and private agencies

OfficePro, Inc., Gaithersburg, MD

Microsoft Office Trainer (2015 - Present)

●Provided classroom instruction and conducted instructor-led training to multiple government and private agencies on the entire Microsoft Office 2007, 2010 and 2013 Office Suite

●Designed and customized training materials to meet constituent needs on beginner, intermediate and advanced level Microsoft Office 2007, 2010 and 2013 Office Suite

●Created full color quick reference guides, handouts and other cheat sheets to coincide with the classes

A & A Solutions, LLC, Washington, DC

Education Consultant/Instructional Design/Microsoft Trainer (2012 - Present)

●Provided Microsoft Office 20007, 2010 and 2013 instruction and conducted needs assessments for customization

●Developed instructional design; instructional strategies and content in alignment with constituent need using a variety of learning development tools and technologies

●Designed and developed learning materials using various designer tools and templates

Youth Build Public Charter School, Washington, DC

Adult Education Computer and Microsoft Instructor (2015)

●Provided certified Microsoft instruction in 2010 Office Suites for Microsoft Office Specialist certification

●Provided basic, intermediate and advanced computer instruction to adults (ages 16-25)

●Developed lesson plans and curriculum that are responsive to the students' needs and improve digital literacy as well as prepare for and complete IC3 certifications

●Provide ongoing assessment and adaptation of curriculum according to the needs of the students

Community College Preparatory Academy, Washington, DC

Learning Lab Manager/Instructional Technology Liaison/ Microsoft Instructor (2013 - 2014)

●Developed instructional strategies to help ensure success for adult learners in GED preparation and computer-based learning

●Provided certified Microsoft instruction in 2010 and 2013 Office Suites for Microsoft Office Specialist certification

●Tracked student progress utilizing cloud based software and implemented interventions to prevent poor performance

●Served as a liaison between the Executive Director IT Contractor instructional technology

New Horizons Computer Learning Center, McLean, VA

Microsoft Office Trainer (2012)

●Provided classroom instruction and conducted instructor-led training to multiple government and private agencies on the entire Microsoft Office 2007 and 2010 Software Suite

●Designed and customized training materials to meet constituent needs on beginner, intermediate and advanced level Microsoft Office 2007 and 2010 Office Suite.

●Created full color quick reference guides, handouts and other cheat sheets to coincide with the classes

●Coordinated with Training Managers and Account Executives to ensure quality instruction was delivered.

University District of Columbia Community College, Washington, DC

Prince George’s Community College, Largo, MD

Adjunct Faculty/Adult Education/ Microsoft Instructor (2010 - 2012)

●Conducted customized computer training on Microsoft foundation using New Perspective learning materials

●Created materials and customized training for beginner and intermediate skill levels for Microsoft Office 2010 Software

●Provided classroom instruction in Math, Language Arts and GED prep

OTHER EXPERIENCE

Hospitality High School of Washington DC, Washington, DC

Hospitality/Business Education Teacher (2009-2010)

●Effectively managed relationships with students, parents, administrators, colleagues, community, and other school system staff to assist in successful student matriculation

●Provided instruction on the Hospitality industry to help students be successful

Prince George’s County Public Schools, Upper Marlboro, MD

Math/Business Education Teacher (2006 - 2009)

●Provided instruction on multiple industries and aspects of business and accounting

●Assisted students with goal setting and transition for post-graduate education and employment

EDUCATION

Master of Science in Leadership, Grand Canyon University, Phoenix, AZ (2016)

MBA, Strategic Human Resource Management, Grand Canyon University, Phoenix, AZ (2014)

M.Ed., Instructional Technology, Grand Canyon University, Phoenix, AZ (2012)

B.S.B.A., Management Information Systems, Norfolk State University, Norfolk, VA (2005)

LICENSES & CERTIFICATIONS

Maryland State Department of Education Middle and Secondary Business Education and Computer Instruction License

Raiser’s Edge Database Software Certification

Microsoft Office User Specialist (MOUS) Certified in 2010 & 2013: Excel, Outlook, PowerPoint, and Word

SOFTWARE CAPABILITIES

2007, 2010, 2013 and 2016 Microsoft Office Suite, Office 365, Windows XP, Windows 7, Windows 8-8.1 and Windows 10 Macintosh Operating Systems, 2009 and 2011 Microsoft Office Suite for Mac and Adobe Programs, Salesforce, PeopleSoft, Raiser’s Edge, CommonLook (PDF GlobalAccess and Office GlobalAccess)

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