Ph: 240-***-****; Email: firstname.lastname@example.org
●Over 10 years of insightful experience in Information Technology in Application Support Analyst, Software Development, Telecommunication, Manufacturing, Government initiatives and Financial Services (Payments, Insurance, Lending, FinTechs, Transfers & Capital Markets).
●Outstanding ability to establish priorities, Multi-Task, provide solutions, and meet deadlines.
●Scrum Master Certified (SMC), Agile Master Certified (AMC), and Certified Salesforce Administrator
●Extensive utilization of various SDLC methodologies including Agile (SCRUM, Kanban) and Waterfall
●Experience in conducting Joint Application Development (JAD) sessions with SMEs, stakeholders, development, and other project team members for requirements gathering, analysis, and design.
●Expertise in gathering, documenting and translating business needs into business and functional requirements.
●Experience in defining solutions, outlining story maps, features, user stories, acceptance criteria
●Mitigated client expectations and project scopes to provide a streamlined approach, always achieving the utmost client satisfaction
●Initiates and maintains strong relationships across all levels of a functional team including management, clientele, SMEs, and developers.
●Accomplishments: Salesforce API integration SME and end to end testing, defining processes and training different Sales teams around the globe on Salesforce.
Application Support Analyst Jun ‘15 to Jun ‘18
OpenLegacy, Reston, VA
OpenLegacy specializes in APIs for legacy systems (IBM Mainframes/SAPR3/Oracle database/AS400/DB400/HP3000 etc.). OpenLegacy automates much of the API creation process, enabling APIs to create digital service in minutes, and projects deployed in days or weeks.
Salesforce API Integration: Acted as Product owner and SME for Salesforce Implementation. Project involved integration between HubSpot and Salesforce to increase lead generation and marketing efforts for the global sales team. This project was heavy on Agile methodology. At the end of the project, we were able to fully integrate the HubSpot and train the global sales team on the value of the integration.
IBM Mainframe/AS400/DB400: The project involved exposing Backlogs applications from different legacy backend system written in COBOL, RPG, 3250 screens, 5250 screens to Digital Services using Open Standard JAVA RestAPIs framework (Web/Mobile/Cloud/Hybrid/Third-Party APIs marketplaces), for a large financial bank in North America. At the end of the project, deliverables were 50 APIs to be published in the Marketplace for the bank and third-party FinTech applications.
●As a SCRUM master/Business Analyst, identified product owner, key stakeholders, development team and the business goals.
●Prioritized the backlogs of features to get maximum value, dependencies and lower risk in the shortest amount of time.
●Created story maps (Epics/Goals and features), features, user stories, wireframes, mockups and acceptance criteria.
●Troubleshooted and resolved application issues escalated from end users.
●Conducted sprint sessions to deliver on business value and goals.
●Conducted Interviews with stakeholders and liaison between Technical team/Business team and End client which included (CEO/CTO/COO/Sr. Solution architects/Developers etc.)
●Gathered requirements from the key stakeholders, document them and add them to the SharePoint directory.
●Use of GAP Analysis to gather Business Requirements.
●Use of Sandler terminology to figure out the business and technical.
●Salesforce: Configure Users, Profiles Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, Page Layouts and List Views, Assignment/Auto Response/Escalation, Workflows & Approvals and Process Builder.
●Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.
●Supports PM with projects updates, scheduling, invoicing, etc.
●Drafted and maintained business needs and align them with Functional and Technical requirements.
●Translated requirements into functional use cases, user stories, PowerPoint, data model, etc.
●Salesforce SME: Gather requirements to configured Salesforce for different business teams. Stakeholders included CEO, COO, CFO, Sales VPs, Directors and Managers. Provide requirements deliverables and training to stakeholders on Opportunity creation, Lead Entry, Reporting, Account conversion, Contact creation, Forecasting. Gather Functional requirements to configure API Integration between third-party applications such as MRM scoring, MQL, HubSpot, Rainking Discovery.org, YesWhere, LeadLeadper, etc. and Salesforce.
Environment: MS word 2010, Outlook 2010, Excel 2010, Salesforce for outlook v2.4.2, GoToMeeting v6.3.1, Zoom Meetings, Microsoft Lync 2010, Visio, JIRA, Google Docs, Eclipse IDE,Windows, Linux, WebServices/ Native Java/ POJO/ RESTAPI/ Caching/ DevOps/ OmniChannel/ Procedures/GUI/Microservices/APIs Gateways/APIs management/APIs Marketplace.
Business Analyst Jun ‘09 to ‘15
Digi International, Herndon, VA
MobiApps converges wireless communications technologies such as 802.11, GPRS, CDMA, and satellite to provide global communications capabilities.
M200 Product GUI: M200 is a satellite communication device designed for Clients that require real-time GPS locations, SMS, Geo Radius, SOS, etc. For this project, I help gather and test requirements for a GUI interface with customer Login.
M100 Product GUI: M100 is an embedded device build with multi-functional capabilities. Connection with multiple serial interfaces that includes RS232, RS422, RS485 and different types of I/O. For this application, I helped gather requirements to build a GUI to help customer configure the units and activate them on their own.
MTrack: This product is first telemetry product that our company built for tracking cars and other vehicles. It comes with a built-in OBDII port inter-phase and built-in GPS for tracking. For this Project, I helped gather requirements, field testing, to create GUIs for the clients, dealers, and call center.
●Interviewed the business users to understand their business and functional requirements, gathering their future needs to functional specifications.
●Lead the system testing efforts for the application GUI and see if the data was consistent with the requirements.
●Interacted with Development and Production Teams to test products and software
●Coordinated with System Analyst and Project Manager to set up the pre-validation and Validation environment to execute the scripts.
●Provided periodic reports to upper management on the status of testing.
●Maintained system enhancement and changelog
Environment: MS Office Tools, Bugzilla, Windows XP
Education and Certifications
Bachelor of Science in Business Administration, University of Maryland, December 2008.
Scrum Master Certified (SMC)
Agile Master Certified (AMC)
Certified Salesforce Administrator
BA (In Progress)
PMP (In Progress)
●Requirements Management: MS Word, Google Docs, Knowledge center SharePoint
●Business Modeling: Microsoft Visio 2010
●Software Development Methodology Knowledge: Agile (Scrum, Kanban), Waterfall
●Test Management Tools: Jira, Bugzilla
●Project Management Tools: MS Office,
●Operating Systems: Windows 2000/XP/Vista, UNIX (Solaris), IBM Mainframes/IBM AS400/Adabas/Linux
●Business Intelligence: SAP Business Objects XI 12.1,
●Customer Relationship Management: ERPLN, Salesforce, HubSpot, YesWhere, Discover.org, Rainking
●Knowledge: DevOps, OmniChannel, Microservices, API
Title: Mother's Day Brunch! Food Drive and Cooking
Dates: Starting date: Saturday, May 7, 2016 Time: 9:00 am - 1:00 pm Expiration Date: Saturday, May 7, 2016
Note: Helped Prepared Breakfast for the Single mother in low-income housing
Organization: OLGC/Saint John Neumann Catholic Community/Camden N.J Trip 2018
Driver, Cooking, Meal Server, Cleaning, Painting
Dates: Feb 2018
Note: The trip was scheduled to help the people of Camden N.J who are suffering from drug addiction. Our group helped cleaned the apartments, serve meals, attend Narcotics Anonymous meeting. Share the spirit of an open heart with people in need.
Prepared meals for homeless in Reston, VA area
Date: March 2017
Note: This was a great experience to share with my wife and fellow members of the church.
Help organize Bingo at the senior center in Reston Virginia
Date: November 2017
Note: Great experience at the senior center and help them play bingo and share kind words with them.