Customer Service Administrative Assistant

ASHLEY PLANTZ

** ***** **. **** ******, CT ***** 203-***-****

***********@*****.***

OBJECTIVE

Customer service minded, highly driven, and motivated team player seeking to apply my positive attitude and strong work ethic in a Retail environment. The knowledge I have from previous employment taught me how to succeed in customer satisfaction and together with a new employer I would love to apply these skills so we can provide a world class customer experience.

EXPERIENCE

11/01/2017 – 01/01/2018 *SEASONAL POSITION ONLY

CUSTOMER SERVICE REP, ftd

Responsibilities:

Answering in-bound calls.

Taking and placing orders for flowers and specialty gift items.

Assisting customers with questions regarding orders placed and questions about products.

Data entry

Customer resolution

04/11/2011 – 01/01/2016

lead business office associate, carmax auto superstores

Responsibilities:

Lead a team of 12 associates in the Business Office Department of the dealership. Duties included delegating tasks, directing and supervising the team, mentoring and assisting in the training program, and helping “promotable candidates” complete their pre-requisites and reach their goals for leadership.

Assisted upper-management with Accounting tasks such as Accounts Payable and Receivables by working with the CarMax Corporate offices.

Worked very closely with the Sales Department to help promote as many vehicle sales as possible and getting customers into their dream car. Such tasks that were a part of this process included but weren’t limited to, working with Finance companies for vehicle loans to provide them with required paperwork to finalize a vehicle/customer transaction, and developing a repour with the lender for future transactions.

Handled vehicle sales paperwork as well as vehicle appraisal paperwork when customers sold their vehicle. This process was explaining the vehicle purchase process to a customer, their financing costs, and other legal documents which were part of the vehicle sale process and then worked 1/1 with the financing company who picked up the loan, by sending all signed documents and followed up until the loan was finalized.

Handled any customer service complaints and concerns in order to resolve and settle conflicts as part of my “Manager on Duty” shifts.

09/01/2003 – 12/01/2009

ADMINISTRATIVE ASSISTANT, KEARNEY INSURANCE AGENCY

Responsibilities:

Secretarial tasks such as greeting customers, answering and transferring calls, taking and delivering all messages, making appointments for potential clients, current clients, vendors, and insurance companies, managing calendar for agents and owner, daily correspondence, handling incoming/outgoing mail including FedEx and UPS, filing, copying/faxing.

Formatted, edited, and proof-read insurance related documents for accuracy.

Reporting tasks such as inputting client information and keeping their records up to date.

Responsible for managing company accounts, some accounting and financial duties including: keeping record of commissions earned by agents and for the company, reviewing and keeping up-to-date the commissions earned for each insurance company the agency worked with.

Reviewing client accounts to keep track of when their insurance rates increase or decrease, inputting those records into databases, and working with agents to ensure clients were aware of these changes

EDUCATION

05/2015

BUSINESS ADMINISTRATION MANAGEMENT, gATEWAY COMMUNITY COLLEGE

SKIlLS

CUSTOMER SERVICE

COMMUNICATION

ANAYLASIS AND DECISION MAKING

PRIORITIZING AND MULTI-TASKING

PROJECT MANAGEMENT

LEADERSHIP, TRAINING AND DEVELOPMENT

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