Manager Maintenance

Thomas A. Greene II

Fort Washington, Maryland ***44

LinkedIn • 202-***-**** • ********@***.***

Telecommunications Engineer

20+ years of telecommunications engineering and team leadership experience.

Technically sophisticated telecommunications engineering professional with solid history of equipment installation, maintenance, and configuration across a wide array of constantly evolving technologies and tools. Adept at leading technical teams and serving as a project manager, customer liaison, and staff trainer and mentor.

Telecommunications Installation & Maintenance / Project Management / Nortel Networks / Avaya/

/ Troubleshooting & Issue Resolution

TECHNICAL PROFICIENCIES

Platforms:

Windows, Mac OS, Linux, Avaya CM,Avaya CMS, Avaya Contact Center Elite, Avaya Enablement Services, Avaya CMM, Nortel CallPilot, Nortel 11C-81C,Nortel MICB, VeraSmart Accounting

Tools:

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Subject Matter Expert (2015 – Present) ISOFT Solutions, VA. Beach

Technical Scope: Nortel 81c and Avaya CM.

Oversee operations and teams in maintenance of Nortel and Avaya systems, including equipment monitoring and installation, supervising and training support staff, leading technical projects, performing preventative maintenance, and quickly identifying and resolving any issues/technical troubleshooting.

Key Achievements:

Successfully support over 18k users through diligent system maintenance and oversight.

Lead all aspects of team training and professional development as a senior mentor and advisor.

Ensure patching and updating of all Nortel and Avaya systems with the latest software revision.

Lead mitigation of vulnerabilities to telecom network system in order to meet the Defense Health Agency (DHA) and Defense Information Systems Agency (DISA) requirements for security compliance.

Currently Posses an Active Office of Personnel Management (OPM) Department of Defense (DOD) Secret Clearance.

Communications System Technician (2002– 2015) ArrowS3, Beltsville, Maryland

Technical Scope: Meridian 1 PABX Option 11C-81C, Succession to 7.6, VoIP, Call Pilot/Desktop Messaging, Meridian Mail, Meridian Conference Bridges, Meridian Personal Call Director, and Video Conference (MISP), Meridian Recorded Announcement products Remote Office products.

Provided exemplary and comprehensive technical services for equipment installation and maintenance, circuit requirement design and recommendations, user acceptance testing, technical troubleshooting, configuration of Ethernet network interfaces, and more.

Key Achievements:

Managed upgrades for over 100 systems throughout 13+ years of dedicated service.

Provided exceptional service to over 200 customers on a recurring basis.

Communications System Technician (2000 to 2002) WORLDCOM ICS Field Operations, Ashburn, VA

Led and supervised Meridian 1 PABX Option 11C-81C installations and upgrades. Oversaw pre-install, cutover and post-install of systems. Recommended and reviewed analog & digital circuit’s requirements. Performed circuit turn up, test, troubleshooting and acceptance. Installed and supervised Call Pilot, Call Pilot Desktop Messaging, Meridian Mail, Meridian Conference Bridge, Meridian Personal Call Director, Video Conference (MISP), Meridian Recorded Announcement Applications. Configured Nortel applications Ethernet network Interface. Provided leadership and supervision to Communications System Technicians servicing and maintaining Nortel Meridian 1 Products and business applications.

Technician (1998 to 2000) Marriott Corp Headquarters, Bethesda, Maryland

Maintained Nortel's Meridian 1/, Option 11C, 61C, Managed Corporate Projects. Recommended and reviewed Vendor work. Managed various telephone moves, add-ons, and changes to over 5000 Marriott users, Install and troubleshoot LAN connections.

EDUCATION AND TRAINING

Bachelor of Science in Business Administration and Management

Stillman College, Tuscaloosa, Alabama

Technical Certifications

Avaya CM Admin 3100 Certification – Certificate in IP Office Avaya, ACIS (Avaya Certified Implementation Specialist)

Certificate, Nortel Networks, Optivity Telephony Manager / Nars and Bars / Meridian Automatic Call Distribution / Meridian 1x11 Database for Technicians / Option 21E to 81C Installation and Maintenance / MCS5100 Installation and Maintenance

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