Customer Service Support
Resume:
Amy M. Wilson
Merrimack, NH 03054
E-Mail: ************@*****.***
EXPERIENCE:
Travel Consultant, Kingdom Konsultant Travel April 2014 - current
•Researching and selling transportations, accommodations, insurance and other travel services
•Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs, accommodations.
•Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers.
•Process payments on behalf of clients in a timely manner; develop personal itineraries for each client prior to departure.
•Being available around the clock to assist clients with travel needs, itinerary changes while maintaining exceptional customer service.
•Able to efficiently multi task and maintain organized CRM records to ensure clients benefit from time sensitive bookings and reservations.
Substitute Teacher, Merrimack School District September 2016 - current
•Replace full time classroom teachers as needed.
•Implementing existing lesson plans, overseeing classroom activities, assigning homework, following the full time teacher's instructions.
Bridges, Domestic and Sexual Assault Support, Nashua, NH per diem 2011-2012
Hospital Accompaniment Advocate
•Responded to calls requiring hospital accompaniment during non-office hours.
•Provide support, information and referrals to primary and secondary survivors of domestic and sexual assault.
Crisis Intervention Advocate October 2007- June 2009
•Perform crisis intervention advocate duties (providing support, resources and advocate for victims of domestic and sexual violence in the office, court, police station and hospital environments
•Cover 24-hour support line on a regular basis
Department of Heath and Human Services October 2003- June 2004
Child Protective Worker; Nashua, NH
•Established and developed relationships with children and their families to assess and secure immediate safety of the child and prevent further abuse/neglect.
•Worked collaboratively with community agencies including law enforcement, school and medical personnel as it relates to the investigation, provision of services and in accordance with the current AG protocols.
Child and Family Services; Manchester, NH February 2003 - September 2006
Parent Aide
•Provide family centered support services to biological and foster families in their home.
Metropolitan Boston Housing Partnership, Inc.; Boston, MA August 2001- June 2002
Program Representative
•Complete annual certification caseload on monthly basis: meet with each participant to verify family composition and income, calculate rent shares, document third party verification, explain and complete required forms with participant, process interim changes and enter data into HR data base to ensure subsidy payment.
EDUCATION:
SKIDMORE COLLEGE; Saratoga Springs, New York Bachelor of Science, Social Work 2001
BUCKINGHAM, BROWN AND NICHOLS; Cambridge, Massachusetts High School Diploma 1997
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