Responsible, proficient, passionate, and motivated worker, with a drive for excellence. Goal oriented. Dedicated to high levels of customer satisfaction and meeting aggressive business goals.
-Customer and personal service - Active listening
-Reading comprehension - Coordination
-Writing - Time management
-Critical thinking - Computers and Electronics
-Judgment and decision making - Negotiation
-Persuasion - Active learning
-Education and training - Telecommunications
United States Post office- Lexington, NC 03/2018-09/2018
-Responded to all inquiries from the general public in a prompt and professional manner.
-Responded to citizens’ complaints and requests for information and services.
-Collected mail from letter boxes on a specific route both on foot and by vehicle.
-Planned and cased mail in sequence of delivery for a designated route.
-Engaged customers with a pleasant demeanor and offered to help them with any issues relating to their mail.
-Used portable scanning devices to tag items that had been delivered to homes and businesses.
The Agency, INC- Burlington, NC 10/2017-12/2017
- Answered employee questions during the entrance and exit interview processes.
-Selected and interviewed candidates for all available positions.
-Managed personnel files according to policy and federal and state law and regulations.
-Managed communication regarding employee orientation and open enrollment for benefits.
-Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Wells Fargo - Archdale, NC 04/2015-04/2017
-cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
-Compose, type, and mail customers statements and other correspondence elated to issues such as discrepancies and outstanding unpaid items.
-Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
-Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
-Create, maintain, and enter information into databases.
-Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctioned.
-Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
-Complete forms in accordance to company procedures.
-Schedule and confirm appointments for clients, customers, or supervisors.
-Review work done by others..
High school diploma
Trinity High School, Trinity, NC June 2012