Customer Service Office

SHANNON GRAY

** ********** *****, ***********, ** 27360 H- 336-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Responsible, proficient, passionate, and motivated worker, with a drive for excellence. Goal oriented. Dedicated to high levels of customer satisfaction and meeting aggressive business goals.

SKILLS

-Customer and personal service - Active listening

-Reading comprehension - Coordination

-Writing - Time management

-Critical thinking - Computers and Electronics

-Judgment and decision making - Negotiation

-Persuasion - Active learning

-Education and training - Telecommunications

EXPERIENCE

Mail Carrier

United States Post office- Lexington, NC 03/2018-09/2018

-Responded to all inquiries from the general public in a prompt and professional manner.

-Responded to citizens’ complaints and requests for information and services.

-Collected mail from letter boxes on a specific route both on foot and by vehicle.

-Planned and cased mail in sequence of delivery for a designated route.

-Engaged customers with a pleasant demeanor and offered to help them with any issues relating to their mail.

-Used portable scanning devices to tag items that had been delivered to homes and businesses.

HR Coordinator

The Agency, INC- Burlington, NC 10/2017-12/2017

- Answered employee questions during the entrance and exit interview processes.

-Selected and interviewed candidates for all available positions.

-Managed personnel files according to policy and federal and state law and regulations.

-Managed communication regarding employee orientation and open enrollment for benefits.

-Assisted customer service with inbound and outbound calls regarding all HR inquiries.

Bank teller

Wells Fargo - Archdale, NC 04/2015-04/2017

-cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

-Compose, type, and mail customers statements and other correspondence elated to issues such as discrepancies and outstanding unpaid items.

-Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

-Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

-Create, maintain, and enter information into databases.

-Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctioned.

-Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

-Complete forms in accordance to company procedures.

-Schedule and confirm appointments for clients, customers, or supervisors.

-Review work done by others..

Education

High school diploma

Trinity High School, Trinity, NC June 2012

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