To seek a challenging and rewarding career within a company setting that will allow me to utilize my fourteen years of customer service experience, management skills, & training experience.
An enthusiastic people person with great communication skills, task oriented and always ready to tackle a new challenge. I work well with others, have a positive attitude, and adapt quickly to new settings. Ability to work in a fast-paced environment and motivated to learn and develop my skills. Fourteen years of restaurant experience with a career commitment on mind.
Cypress Creek, 2001 General Education
Valencia Community College
Real Estate Certificate 2006
Transcription (55 wpm)
Speak fluent English
Results-driven achiever with strong organizational and communication skills and self-motivated.
Word, Word Perfect, Excel, Windows
Very professional work ethic
Great ability to ensure professional positive employee attitude and attentiveness.
Dealbeds LLC, Logistics Specialist
Analyze areas of corporate logistics to find out the most cost- effective means or method of transporting freight
Coordinating shipping methods and routes
Manage and monitor the status of stock and inventory
Resolve problems that are related to transportation and logistics
Negotiate transport and logistics rates and or accessorials with suppliers and or Freight brokers
Monitor the entire process of product movement
Evaluate and process claims
Dewey’s Indoor Golf & Sports Grill, Restaurant Manager
Coordinating daily restaurant management operations
Train new and current employees on proper customer service practices
Organize and supervise shifts
Handling customer inquiries and complaints
Assessing and improving profits
Making improvements to the running and developing of business
Keep employees motivated
Ensure compliance in sanitation and safety regulations
Boston Lobster Feast, Shift Leader/Trainer/Bartender/Hostess
06/2004 – 2014
Shift leader responsible for all front of the house employees during shift, ensuring that all employees are present and the work is completed on time, provide support, direction, and assistance.
Trainer/ Trains all new hires
Cash handling responsibility
Pre- bus station during guest dining and after
Responsible for opening and closing duties
Running side workout throughout shift
Ruby Tuesdays, Bartender /Waitress/ Trainer
08/2000 – 06/2004
Provide bartending services for the bar and restaurant area.
Full menu service at the bar and fine dining level of service for the guest.
Responsible for opening & closing bar and restaurant
Responsible for stocking and cash handling
Prepare drinks for bar guest and all drinks ordered by the wait staff for restaurant guest.
Responsible for running food and bussing bar and restaurant tables
Full menu and drink menu knowledge
Responsible for liquor inventory
Strong ability to recognize intoxicated or unruly patrons and to resolve the problem or seek assistance if needed.
Uncommon ability to quickly recognize impending shortages of supplies based on the volume of business.
Immense ability to provide top of the class customer and personal service.