Customer Service Cash Handling

Monica Sayegh

Cell: 407-***-****

Email: ************@*****.***

Objective:

To seek a challenging and rewarding career within a company setting that will allow me to utilize my fourteen years of customer service experience, management skills, & training experience.

Profile:

An enthusiastic people person with great communication skills, task oriented and always ready to tackle a new challenge. I work well with others, have a positive attitude, and adapt quickly to new settings. Ability to work in a fast-paced environment and motivated to learn and develop my skills. Fourteen years of restaurant experience with a career commitment on mind.

Education

Cypress Creek, 2001 General Education

Valencia Community College

Real Estate Certificate 2006

Skills

Transcription (55 wpm)

Speak fluent English

Results-driven achiever with strong organizational and communication skills and self-motivated.

Word, Word Perfect, Excel, Windows

Microsoft Office

Very professional work ethic

Management experience

Great ability to ensure professional positive employee attitude and attentiveness.

Experience

Dealbeds LLC, Logistics Specialist

2015- Present

Analyze areas of corporate logistics to find out the most cost- effective means or method of transporting freight

Coordinating shipping methods and routes

Manage and monitor the status of stock and inventory

Resolve problems that are related to transportation and logistics

Negotiate transport and logistics rates and or accessorials with suppliers and or Freight brokers

Monitor the entire process of product movement

Track shipments

Evaluate and process claims

Detail focused

Problem solving

Dewey’s Indoor Golf & Sports Grill, Restaurant Manager

2014-2015

Coordinating daily restaurant management operations

Train new and current employees on proper customer service practices

Organize and supervise shifts

Handling customer inquiries and complaints

Assessing and improving profits

Making improvements to the running and developing of business

Keep employees motivated

Schedule making

Menu planning

Ensure compliance in sanitation and safety regulations

Cash handling

Boston Lobster Feast, Shift Leader/Trainer/Bartender/Hostess

06/2004 – 2014

Shift leader responsible for all front of the house employees during shift, ensuring that all employees are present and the work is completed on time, provide support, direction, and assistance.

Quality control

Trainer/ Trains all new hires

Cash handling responsibility

Wine knowledge

Pre- bus station during guest dining and after

Responsible for opening and closing duties

Running side workout throughout shift

Ruby Tuesdays, Bartender /Waitress/ Trainer

08/2000 – 06/2004

Provide bartending services for the bar and restaurant area.

Full menu service at the bar and fine dining level of service for the guest.

Responsible for opening & closing bar and restaurant

Responsible for stocking and cash handling

Prepare drinks for bar guest and all drinks ordered by the wait staff for restaurant guest.

Responsible for running food and bussing bar and restaurant tables

Full menu and drink menu knowledge

Responsible for liquor inventory

Strong ability to recognize intoxicated or unruly patrons and to resolve the problem or seek assistance if needed.

Uncommon ability to quickly recognize impending shortages of supplies based on the volume of business.

Immense ability to provide top of the class customer and personal service.

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