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Customer Service Microsoft Office

Kansas City, MO
September 17, 2018

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LaTiya Bell

Independence, MO


I am seeking a customer service position where I can expand my experience in this field and utilize my experience to increase both customer satisfaction and the company's overall reputation. Authorized to work in the US for any employer

Work Experience

Office Assistant

Rose International - Kansas City, MO

Office assistants handle organizational and clerical support tasks, organizing files, scheduling appointments, writing copy, proofreading, receiving guests and more, depending on the company and its needs.


AMERISTAR - Kansas City, MO

March 2015 to September 2017

• sweep, scrub, mop and polish floors

• vacuum clean carpets, rugs and draperies

• shampoo carpets, rugs and upholstery

• dust and polish furniture and fittings

• clean metal fixtures and fittings

• empty and clean trash containers

• dispose of trash in a sanitary manner

• clean wash basins, mirrors, tubs and showers

• wipe down glass surfaces

• make up beds and change linens as required

• tidy up rooms

• wash windows as scheduled

• sort, wash, load and unload laundry

• iron and press clothing and linen

• sort, fold and put away clean laundry

• operate mechanized cleaning equipment

• maintain all cleaning equipment and materials in a safe and sanitary working condition

• monitor and report necessary domestic repairs and replacements Caregiver

Phoenix Home Care - Kansas City, MO

November 2015 to December 2016

Work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework.

• Assist clients with ambulation and mobility around the house or outside (doctor's appointments, walks etc.)

• Assist clients with personal care and hygiene

• Help clients with physical therapy exercises

• Plan and prepare meals with assistance from the clients (when they are able)

• Do the client's shopping or accompany them when they shop

• Perform light housekeeping duties that clients can't complete on their own

• Be a pleasant and supportive companion

• Report any unusual incidents

• Act quickly and responsibly in cases of emergency

• Assisting with toileting and incontinence issues

• Bathing

• Meal Preparation

• Documenting and observe their daily changes

• Make accurate schedule for each employee with given dates, hours and days they would be working Customer Service Rep/Cashier

Walmart - Raytown, MO

June 2014 to December 2016

Entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers

• Greet customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative

• Conduct financial transactions using cash registers by taking cash in exchange of items sold

• Scan merchandise to determine prices and provide customers with information on what needs to be paid

• Process credit and debit cards and ensure that receipts are signed and cards are returned

• Deactivate tagged merchandise and bag purchases in item-appropriate bags

• Process discount coupons and redeem offer points in exchange of purchases

• Ascertain that the right amount of change is present in the cash drawer at the beginning of each shift

• Verify customers' ages in circumstances where restricted merchandise such as alcohol is being bought

• Balance cash drawer at the end of each shift and handle any evident discrepancies

• Handle returns and exchanges by coordinating efforts with the customer service department

• Listen to and attempt to resolve customers' complaints and ensure that any escalated ones are informed to the right department

• Ascertain the cleanliness of the cash counter and surrounding areas

• Assist sales associates in restocking returned merchandise in shelves and setting up marketing displays

Frontier Lead

Heart of American Council

June 2011 to February 2013

• Is dedicated to providing enriching programs for youth from disadvantaged circumstances to develop the qualities needed to become responsible citizens.

• Knowledge of youth development with a minimum of two years experience in youth programs

• Ability to motivate children and youth, and manage behavior problems in a positive manner

• Ability to deal with school officials, teachers and the general public in a professional, courteous manner

• Ability to plan and implement quality age-appropriate programs for children and youth

• Ability to organize and supervise members in a safe environment

• Good communication skills, both written and oral Education

High school Diploma

May 2012


RECEPTIONIST (2 years), CUSTOMER SERVICE (2 years), RETAIL SALES (2 years), EXCEL (Less than 1 year), MICROSOFT OFFICE (Less than 1 year)

Additional Information

Skills: Strong verbal and written communication skills; professional personal presentation; customer service organizing and planning; attention detail; stress tolerance; reliable; take initiative Professional Skills

Microsoft Office- Microsoft Word (intermediate)

PowerPoint (intermediate)

Excel (beginner)

Additional skills

• Push, kneel, and stoop

• Team Orientated

• Ability to Self-Manage and Self-Motivated

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