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Manager Customer Service

Location:
Alhambra, CA
Posted:
September 17, 2018

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Resume:

PROFILE

Results-driven, customer-centered manager with over ten years of experience in management and supervisory positions. Excels in fast-paced environments as well as in supervising and motivating staff to increase productivity and company profitability. Effective communicator, leader and problem solver who builds teamwork and possesses the incentive to exceed goals. Respected and trusted manager who upholds the highest ethical standards. HIGHLIGHTS

Strategic planning - Process Improvements - System implementation - Procedure development - Team building - Organization skills - Strong computer skills - High level of customer service EXPERIENCE

STORE/OPERATIONS MANAGER, SPLENDID; LOS ANGELES, CA - 2015- PRESENT Generate revenue by coaching staff on effective lead development strategies. Monitor employee productivity and optimize procedures to reduce costs. Ensured all policies, procedures and operational practices are effectively maintained. Created and communicated clear action plans to optimize results. Delegate/ assigned responsibilities and followed up to ensure all tasks were completed. STORE/PUBLIC RELATONS MANAGER, LACOSTE; LOS ANGELES, CA 2012-2015 Maximize profitability by setting/meeting sales targets, including motivating staff to do so. Ensuring compliance with health and safety legislation. Maintaining statistical and financial records.

Recruiting and building a cohesive, strong, top talent team. Established and maintained excellent customer relations with celebrity clients. DISTRICT TRAINING MANAGER, LUCKY BRAND; LOS ANGELES, CA 2001-2012 Able to adapt leadership and training style depending on the needs of the individual. Conducted orientation/training sessions and ensured retention with follow up. Strategic overview and reporting on all programs to senior management. Trained managers on how to deliver difficult and positive feedback in a respectful manner. Set customer satisfaction goals and worked with teams to meet them on a consistent basis. EDUCATION

FIDM, LOS ANGELES, CA ASSOCIATES DEGREE 2001

INTERNATIONAL COMPUTER, COMMERCE CA, 1997

REFERENCES UPON REQUEST

ac62u6@r.postjobfree.com

KELLY COTA



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