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Customer Service Technician

Washington, District of Columbia, United States
September 17, 2018

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Tim Eure



Audio-Visual Technician, May 2018 - present

Compass Group, McLean, VA

Currently working part-time at Capital One corporate headquarters in McLean, VA and

other various locations. Duties include conference room set-up and support including VTCs, microphones, monitors. Desktop support on both PC and MAC platforms

User support and testing of various components to ensure seamless meetings and presentations.

Media Specialist, March 2015 – May 2018

US Treasury Department/ZHM Works/Yorktel Media

Worked in a large federal agency in the Media Services department with responsibilities including production, set-up, breakdown and operation support for high level meetings including the Secretary, web streaming on the Mediasite and Brightcove platforms, video teleconferencing via Cisco/Tandberg, audio teleconferencing via Polycom, Webex, Skype for Business, live event production and coordination, routine maintenance and operation of equipment including audio board, wireless microphones, PTZ cameras, switcher and routers.

Audio Visual Technician, 1/2015 – 7/2015

Tritech Communications, Washington, DC

Worked as a freelance technician for prestigious clients including the Hoover Institute and Microsoft. Responsibilities include video recording, robotic cameras, wireless microphones, streaming and technical operations for live events.

Audio Visual II/Unified Communications Technician, 7/2014 – 11/2014

SRA International/The National Institutes of Health/National Cancer Institute-Rockville, Maryland

Worked in a large federal agency environment as a level II conference room support technician. Responsibilities included Cisco VTC operations, support, troubleshooting and maintenance. Provided user support and customer service on company supported computer applications and platforms and respond to help desk tickets providing resolution.

Audio Visual Technician, 01/2013 to 05/2013

The Simons Foundation -New York, NY

Responsibilities included auditorium operations, basic IT setups on Windows and MAC platforms, computer projection, live sound, robotic cameras and interpretation systems in a Crestron environment.

Audio Visual Technician, 02/2008 to 12/2012

US National Archives and Records Administration/LB&B -Washington, DC

Operated PTZ and hand-held cameras, basic lighting, technical director and audio for various live events including lighting, recording interviews, equipment inventory. Managed theater and lecture rooms including LCD projectors, AMX and Crestron remote equipment interface, 35 and 16mm Kinoton film projectors. Scheduling and event coordination. Wrote and produced training video for agency employees.

Audio Visual Specialist, 02/2003 to 09/2003

NASA Goddard/Maslow Media Group -Washington, DC

Supported management directorate meetings using Tandberg VTC

equipment. Operated live sound audio mixers, robotic cameras, LCD projectors, wireless microphones and computers in auditoriums for various special events and lectures. Conducted live Powerpoint presentations.

Audio Visual Manager, 02/2002 to 03/2003

Presentation Services -Arlington, VA -Washington, DC

Provided AV support on hotel properties to include operation, set-up and strike of equipment. Attended meetings with hotel management and sales team to ascertain and anticipate customer needs. Demonstrated excellent customer service skills in assisting management personnel with the needs of hotel guests.


Bachelor of Arts: Broadcast Production/Television

Howard University -Washington, DC, US

Certificate: Final Cut Pro 7, 2011

Future Media Concepts -Washington, DC, US

Certificate: Final Cut Pro 7, 2010

Washington Film Institute -Washington, DC, US

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