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EDUCATION

High School Diploma:

Poinciana High School - Kissimmee, FL May 1998

ACCOMPLISHMENTS.

DAVID MARK HILTUNEN

*** ********** ***** *********, ** 33897 407-***-**** ac62t3@r.postjobfree.com

● PROFESSIONAL SUMMARY

● Highly effective restaurant manager with 18 years of experience. During the past seven years, I was the general manger for both IHOP and Perkins. While working at IHOP, I managed the second busiest restaurant which brought in $5 million dollars in sales per year. Background includes sales, management, and front and back-of-the-house operations. Flexible, results-oriented General Manager offering focused leadership and restaurant operations knowledge to drive profitability.

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● SKILLS

● Service-oriented with string food service background

● Inventory control and record keeping

● Strong work ethic

● Staff scheduling Point of Sale (POS) system operations

● Passion for customer satisfaction

WORK HISTORY

● General Manager March 2016

to present

● IHOP (Sunshine Restaurant Partners, SRP)

● Managed all operations at the second busiest IHOP.

● Responsible for achieving planned sales and profits by maintaining the restaurant’s revenue, profitability, and forecasting revenues.

● Responsible for budget preparation, revenue management, monthly P& L reports, and daily bank deposits.

● Worked closely with cooks and management to establish inventory levels, resulting in a 20% decrease in food costs.

● Responsible for maintaining high production, productivity, quality, and customer-service standard.

● Directly supervised all managers and employees during hours of operation.

● Effectively managed payroll and properly completed paperwork for new hires and terminations as well as interviewing and selecting staff.

● Promoted a positive atmosphere and guaranteed each customer received exceptional service and food.

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● General Manager

Perkins and Marie Calendars April 1996 to March 2016

● Managed the operations of assigned restaurant.

● Responsible for achieving planned sales and profit levels for the restaurant through the implementation, management, and reinforcement of company policies, procedures, programs, and performance standards.

● Responsible for budget preparation, revenue management, monthly P&L reports, and daily bank deposits.

● Directly supervised all managers and employees during the entire hours of operation of assigned restaurant.

● Accountable for all administration and operations, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.

● Carefully interviewed, selected, trained and supervised staff.

● Correctly calculated inventory and ordered appropriate supplies.

● Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

● Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.Perkins General Manager of the Year for 2015 and 2011

● President’s List for Perkins and Marie Calendars

● While working for Perkins, my store was in the top 10 KPI’s (Key Points of Interest) out of the entire company

● Increased sales by 40% while reducing food costs by 50%, leading to a 30% increase in cash flow in the last five years.

REFERENCES

● Richard Pech, Owner Operator for IHOP 407-***-****

● John Figeoro, Owner Operator for IHOP 813-***-****

● Jamie Garcia, Manger Cheesecake Factory 407-***-****

● Shawn Crowfred, General Manger Perkins 863-***-****

● George Vargo, Executive Director Weirton Housing Authority 304-***-****

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