Technical Writer And Transcriptionist

Anisha Dhar

**** ******** *****, *** ****,

Bowling Green, Kentucky - 42104

Email: ************@*****.***

Call: 857-***-****

Technical Writer and Transcription Specialist

Talented and versatile writer, proficient in technical communication. More than six years of experience writing and editing technical documents for end users, application developers, and quality teams. Successfully worked with subject matter experts and product teams to gather information, identify relevant data and audiences, and create concise customer-focused documentation. Skillfully transcribed, proofed, and created medical documentation. Enthusiastic and creative writer, adept at details, and excel at using authoring, editing, and rapid development tools for writing, transcription, and eLearning.

HIGHLIGHT

Technical documentation

Quality control

Process improvement

Content management

Transcription

Vendor management

Project coordination

Storyboarding

Training and development

Design documents (low and high level)

SKILLS

Ability to work in a fast-paced environment.

Ability to handle multiple assignments and responsibilities concurrently.

Excellent oral and written communication skills.

Excellent assigning and delegating skills.

Extremely motivated and creative.

PROFESSIONAL EXPERIENCE

VisionPRO, Bowling Green, Kentucky Jan’18-March’18

Roles and Responsibilities:

As a Training Consultant for the client NTT Data Services:

Succesfully transcribed an hour audio within 90 minutes, with an accuracy rating of 98%.

Applied knowledge of medical terminology and English language rules.

Successfully met quality and productivity standards.

Generated style sheet after review and edit of the transcript.

Spearheaded team in use of application tool (Transcriber, Audacity).

Other core responsibilities: Performed short-turnaround rescue edits for documents, and analyzed and updated project documentation based on customer's specifications.

Proficiency:

HTML, CSS, SnagIT, Transcriber1.5, Audacity

Tata Consultancy Services, Bengaluru, India Feb’13-Dec’2015

Roles and Responsibilities:

As a Technical Writer and Trainer for the client SAP SE:

Successfully devised, revised, and proofread technical documents to educate the client’s workforce and drive organizational performance.

Facilitated meetings with programmers, developers, subject matter experts, and product managers to review accuracy of content for documentation, wiki pages, training material, and websites.

Improved team performance by instructing various project groups on how to perform quality checks on the support services.

Designed, managed, and maintained SharePoint site created for the client.

Researched and developed client case studies; updated, and proofread technical proposals, white papers, and audit processes; and modernized existing proposal management process.

Acted independently to provide leadership and support on various documentation and training projects.

Significant Contribution: identified, quantified, and implemented process improvements in the project; assisted in writing and editing quality manual that meets ISO standards and improved documented ISO processes; edited and developed instructor PowerPoint presentations; and conducted various communication enhancement training sessions for internal associates.

Certifications:

ITIL V3 Foundation

German – E0

Proficiency:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

ARIS, HTML, CSS, Adobe FrameMaker, RoboHelp, Camtasia

NIIT Limited, Gurugram, India June’10-October’12

Roles and Responsibilities:

As a Content Developer:

Successfully identified, analyzed, designed, implemented, and evaluated Computer-based training(CBT), Web-based training(WBT), and Instructor-led training(ILT) courses and other learning collateral for multiple projects and clients such as SAP SE, RedHat, and Invensys.

Effectively developed and revised storyboards, course development standards, instructor guides, student guides, and other online school learning materials in collaboration with subject matter experts.

Templatized eLearning best practices to create a library of targeted interactivities that helped reduce design time by 80%.

Collaborated with content SME, technical writers, and trainers to support training product, generating a significant increase in overall training materials.

Assessed and executed process improvements for Design Team use such as effective internal checklist and Excel Design Issues Log, so other teams can use it in similar situations.

Significant Contribution: conducted special sessions for course revisions and descriptions; and conducted QA checks for instructional media to ensure training content was instructionally sound.

Proficiency:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

Adobe Frame Maker, Adobe Captivate, Madcap, Lectora, HTML, Math Type, Snag IT

Nebero Systems Pvt Limited, Punjab, India Apr’09-May’10

Roles and Responsibilities:

As a Software Developer:

Successfully developed, designed, and created customer portal and company's website.

Designed and developed content on the company’s software and servers.

Leveraged and heavily used technologies such as PHP, Joomla, Javascript, and Ajax.

Tech Mahindra, Pune, India Oct’08-Jan’09

Roles and Responsibilities:

As a Technical Associate:

Successfully acquired knowledge on different modules related to different technologies such as Java, SQL/PLSQl.

Efficiently contributed technical support to customers through web based solutions.

EDUCATION

Degree

Year of Passing

Name of the Institute

Grades

Bachelor of Engineering (BE IT)

2004-2008

Shri Ramdeobaba Kamla Nehru College of Engineering, Nagpur, India

74%

Senior High School (Class XII)

2004

S.F.S Junior College, Nagpur, India

78%

High School (Class X)

2002

Centre Point School, Nagpur, India

83%

PROFESSIONAL ACHIEVEMENTS AND AWARDS

On the Spot Award:

Excellent training skills in October 2015.

Successfully completed and delivered solution documents to the client in August 2014.

Successfully developed and designed Client portal in November 2013.

ACADEMIC ACHIEVEMENTS AND AWARDS

Secured 2nd spot in the National Level Paper Presentation Competition held In Priyadarshani

College of Engineering, Nagpur, India on the Topic “Simulation of Sensor Networks using TOSSIM”,

2008.

Participated in the National Level Paper Presentation Competition held in G.H.Raisoni College of

Engineering, Nagpur, India on the Topic “Network Security”, 2008.

Adjudged Best Paper in the National Level Paper Presentation Competition held in Visvscherya

National Institute of Technology, Nagpur, India on the topic “Generic Algorithm”, 2006.

Adjudged Best Paper in National Level Paper Presentation Competition held In K.D.K. College

of Engineering, Nagpur, India 2006 on the Topic “Generic Algorithm”.

Ranked Third in the Debate Competition held in Laxminarayan Institute of Technology,

Nagpur, India 2006.

Runners-up in Persona Contest held in S.R.K.N.E.C, Nagpur, India 2005.

Played District Level Badminton tournament in Junior College, 2003.

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