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Customer Service Administrative Assistant

Wilmington, DE
September 16, 2018

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Carmen Medina

*** **** **.

New Castle, De *****



Maranatha Christian Academy

High Diploma Recipient

Professional Experience

BWT (Johnson Controls, Inc.)

Administrative Assistant Jan 2018 – Sept 2018

Managed workflow by assigning tasks to warehouse employees, ensuring

That deadlines are met and work is completed correctly

Generate memos, emails and reports on a daily basics

Maintain office supplies by checking inventory and order items Capital One Bank Jan. 2017 – Jan 2018

Customer Solutions

In bound calls

Assist customers with digital financial products to new and existing customers

Assist customers with balance, transaction inquires, funds transfers and account details Safe Guard Sept. 2015 – Aug. 2016

Shipping Specialist

Filled customer orders according to standard operating procedures

Used computer database to generate accurate shipping labels

Processed at least 300 orders per day

Verified that shipping and ordering information were accurate

Made outbound calls to customers regarding order/shipment inquiries or other issues that arose FedEx May 2015 – Jun. 2016

Package Handler (Part time)

Responsible for unloading and organizing incoming/outgoing packages

Ensured that all package components were correct and accurate

Scanned all incoming/outgoing packages into internal database Oct. 2013 – Jan. 2014

Customer Service Consultant (Seasonal)

Assisted customers with routine requests, questions and concerns regarding products, vendors and/or website

Took 80 or more calls per day

Accurately processed orders over the phone

Responsible for data entry, proof reading and providing accurate and complete information to the customer in a timely manner via phone and e-mail.

Clothing Bank Apr. 2009 – Jun. 2012

Program Manager

Managed coordination of work for 12 or more volunteers of special needs Candidate Summary

Bilingual, fluent in English and Spanish

High School Diploma

3+ years of Customer Service Experience

2+ years of Experience working within a call center environment

Proficient in Microsoft Office and Excel

Seeking $13 an hour

Available to interview upon request

Trained individuals from local Correctional Facility on different PC applications and warehouse duties

Maintained and supported inventory software programs

Responsible for stocking, labeling, and handled shipping/receiving tasks Iron Mountain Mar. 2006 – Oct. 2008

Customer Service Supervisor

Accurately assisting customers in a fast paced call center environment

Responsible for recruiting, hiring, and training new employees

Monitored performance of team members to ensure quality assurance and productivity

Took phone calls that needed escalated assistance

Responsible for putting in documentation requests from customers Activities/Certifications

University of Delaware

Certification in Windows, Excel and WordPerfect

University of New York

Certification in Secretarial Science

Computer Skills

Microsoft Word, Excel, and PowerPoint

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