Customer Service Administrative Assistant
Resume:
Carmen Medina
New Castle, De *****
**************@*****.***
Education
Maranatha Christian Academy
High Diploma Recipient
Professional Experience
BWT (Johnson Controls, Inc.)
Administrative Assistant Jan 2018 – Sept 2018
Managed workflow by assigning tasks to warehouse employees, ensuring
That deadlines are met and work is completed correctly
Generate memos, emails and reports on a daily basics
Maintain office supplies by checking inventory and order items Capital One Bank Jan. 2017 – Jan 2018
Customer Solutions
In bound calls
Assist customers with digital financial products to new and existing customers
Assist customers with balance, transaction inquires, funds transfers and account details Safe Guard Sept. 2015 – Aug. 2016
Shipping Specialist
Filled customer orders according to standard operating procedures
Used computer database to generate accurate shipping labels
Processed at least 300 orders per day
Verified that shipping and ordering information were accurate
Made outbound calls to customers regarding order/shipment inquiries or other issues that arose FedEx May 2015 – Jun. 2016
Package Handler (Part time)
Responsible for unloading and organizing incoming/outgoing packages
Ensured that all package components were correct and accurate
Scanned all incoming/outgoing packages into internal database FineStationary.com Oct. 2013 – Jan. 2014
Customer Service Consultant (Seasonal)
Assisted customers with routine requests, questions and concerns regarding products, vendors and/or website
Took 80 or more calls per day
Accurately processed orders over the phone
Responsible for data entry, proof reading and providing accurate and complete information to the customer in a timely manner via phone and e-mail.
Clothing Bank Apr. 2009 – Jun. 2012
Program Manager
Managed coordination of work for 12 or more volunteers of special needs Candidate Summary
Bilingual, fluent in English and Spanish
High School Diploma
3+ years of Customer Service Experience
2+ years of Experience working within a call center environment
Proficient in Microsoft Office and Excel
Seeking $13 an hour
Available to interview upon request
Trained individuals from local Correctional Facility on different PC applications and warehouse duties
Maintained and supported inventory software programs
Responsible for stocking, labeling, and handled shipping/receiving tasks Iron Mountain Mar. 2006 – Oct. 2008
Customer Service Supervisor
Accurately assisting customers in a fast paced call center environment
Responsible for recruiting, hiring, and training new employees
Monitored performance of team members to ensure quality assurance and productivity
Took phone calls that needed escalated assistance
Responsible for putting in documentation requests from customers Activities/Certifications
University of Delaware
Certification in Windows, Excel and WordPerfect
University of New York
Certification in Secretarial Science
Computer Skills
Microsoft Word, Excel, and PowerPoint
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