Industry Preference: Retail
An Assistant Management Trainee position involving customer centered leadership, assisting employees in learning how to be better workers for a retail organization focused on providing exceptional customer relationships.
Detail-oriented, highly motivated, and customer-focused professional with proven adeptness in business development, strategic planning, and operations management.
Adept at educating and motivating team members to exceed organizational goals and targets
Effective at establishing rapport with key clients and all levels of professionals
Known for strong work ethic and professional demeanor; capable of multitasking within fast-paced and deadline driven environment
Outstanding communication, interpersonal, organizational, time management, problem-solving, and leadership skills
Technically proficient with Microsoft Office Applications
-Education and Credentials-
Associate of Applied Science in Business Management with Emphasis in General Management, 2015
Fox Valley Technical College, Appleton, WI
GPA: 3.8 Dean’s List
Leadership Training Certificate January 2009
Walmart, Berlin and Oshkosh, WI
Customer Service Manager / Assistant Store Manager June 2016–Present
Key member of a winning team that reached 214% store level for the number of credit card applications.
Coordinate with staff to increase customer service experience by promoting friendly environment.
Take charge of addressing schedule conflicts and maintaining staff requirements for customer demand.
Render assistance to upper management with cashiers for guarantee outstanding customer service and accuracy in operating cash registers.
Ensure compliance with Walmart policies and procedures.
Fix mechanical basic electrical and fundamental software problems with the system.
Guide and train other customer service managers on how to perform register audits.
Assisting in accountability in managing and providing solutions to customer complaints.
Create and file technical reports to upper management for personnel concern.
Customer Service Supervisor Certified effective July 12 2017
Christianos Pizza, Wautoma and Green Lake, WI
Lead Delivery Driver Night Manager September 2009–July 2016
Applied exceptional management skills in meeting and exceeding deadlines set by the organization.
Produced weekly delivery driver checklist for the maintenance of cars and tasks around the restaurant
Handled two locations and oversaw delivery staff and night shift in-house staff.
Completed supply ordering ahead of time.
Fulfilled tasks, such as organizing scheduled maintenance on company vehicles and executing quality check before start of work.