Customer Service Data Entry
Resume:
YAJIRA M. MALDONADO
**** *** ***** ****, *** *** Orlando, FL 32822
**********@*****.***
SKILLS
- Familiar with Microsoft Office and Windows XP, Internet, and PC usage
- Excellent communication skills and able to relate with people easily
- Trained in public relations, financial planning, and semi-annual FDCPA courses
- Google Analytics
PROFESSIONAL EXPERIENCE
CRM Associate – Signature Flight Support 05/2014 – Present Orlando, FL
• Manage database
• Assisted managing data during an acquisition
• Maintenance and edits of customer information
• Research/resolution of customer related issues
• Communication with internal/external customers
• Assisted in the integration of new CRM system
eCommerce Specialist - Everything But Water 09/2008 – 07/2013 Orlando, FL
• Processed orders and payments
• Contacted customer via phone or via email regarding declined payments
• Provided customer service to customers that placed orders via the website
• Requested transfers between stores and warehouse to complete shipping status on orders
• Assisted with putting new products on company website Administrative Coordinator - Southern Automotive Finance Company 06/2006 - 01/2008 Orlando, FL
• Performed office clerk activities which included filing documents, verifying information, data entry, taking payments and receiving confirmation
• Responsible for the underwriting on the accounts
• Interviewed potential customers as well as acquired credit reports for those potential customers
• Provided an initial point of contact for customers who were delinquent or facing delinquency and assisted them with their account
• Required to pull reports and other searches to perform skip tracing duties Customer Service Clerk - Albertsons Supermarket, Meat Department 07/2004 - 04/2005 Del City, OK
• Weighed and distributed portions of products to customers
• Informed supervisors when supplies were low and performed inventory checks
• Performed quality control that included examining and preparing products
• Always had a clean work area and sanitized equipment for inspections
• Performed closing duties and prepared the department for the following day Account Representative - United Consumers Financial Services 01/2002 - 10/2002 Westlake, OH
• Contacted customers who had past due accounts to collect debt and discuss payment options to help establish or re-establish credit
• Provided outstanding customer service with customers while mutually resolving account issues
• Monitored and received payments and posted the amount paid to the accounts
• Advised customers of necessary actions and strategies for debt repayment
• Performed office clerk activities which included filing documents, verifying information, and data entry EDUCATION
Bachelor in Business Management with Emphasis on Project Management
• Florida Technical College - Completed 3/2017 Orlando,FL
• Lorain Southview High School - Diploma Lorain, OH
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