YAJIRA M. MALDONADO

**** *** ***** ****, *** *** Orlando, FL 32822

ac62kv@r.postjobfree.com

407-***-****

SKILLS

- Familiar with Microsoft Office and Windows XP, Internet, and PC usage

- Excellent communication skills and able to relate with people easily

- Trained in public relations, financial planning, and semi-annual FDCPA courses

- Google Analytics

PROFESSIONAL EXPERIENCE

CRM Associate – Signature Flight Support 05/2014 – Present Orlando, FL

• Manage database

• Assisted managing data during an acquisition

• Maintenance and edits of customer information

• Research/resolution of customer related issues

• Communication with internal/external customers

• Assisted in the integration of new CRM system

eCommerce Specialist - Everything But Water 09/2008 – 07/2013 Orlando, FL

• Processed orders and payments

• Contacted customer via phone or via email regarding declined payments

• Provided customer service to customers that placed orders via the website

• Requested transfers between stores and warehouse to complete shipping status on orders

• Assisted with putting new products on company website Administrative Coordinator - Southern Automotive Finance Company 06/2006 - 01/2008 Orlando, FL

• Performed office clerk activities which included filing documents, verifying information, data entry, taking payments and receiving confirmation

• Responsible for the underwriting on the accounts

• Interviewed potential customers as well as acquired credit reports for those potential customers

• Provided an initial point of contact for customers who were delinquent or facing delinquency and assisted them with their account

• Required to pull reports and other searches to perform skip tracing duties Customer Service Clerk - Albertsons Supermarket, Meat Department 07/2004 - 04/2005 Del City, OK

• Weighed and distributed portions of products to customers

• Informed supervisors when supplies were low and performed inventory checks

• Performed quality control that included examining and preparing products

• Always had a clean work area and sanitized equipment for inspections

• Performed closing duties and prepared the department for the following day Account Representative - United Consumers Financial Services 01/2002 - 10/2002 Westlake, OH

• Contacted customers who had past due accounts to collect debt and discuss payment options to help establish or re-establish credit

• Provided outstanding customer service with customers while mutually resolving account issues

• Monitored and received payments and posted the amount paid to the accounts

• Advised customers of necessary actions and strategies for debt repayment

• Performed office clerk activities which included filing documents, verifying information, and data entry EDUCATION

Bachelor in Business Management with Emphasis on Project Management

• Florida Technical College - Completed 3/2017 Orlando,FL

• Lorain Southview High School - Diploma Lorain, OH

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