Eric Griffin

Milwaukee, Wisconsin 414-***-**** ac62im@r.postjobfree.com

ACCOUNT MANAGEMENT SUMMARY, SKILLS, AND QUALIFICATIONS

• Over 10 years of experience in lead generation, inside sales and account management.

• Eagerly helping team members and other staff with solving complex problems to provide the best customer service.

Management, supervision and coaching of inside sales reps in fast paced call center environments.

Contacting regular and prospective customers to demonstrate products, explain product features, and solicit orders.

Recommending products to customers, based on customers' needs and interests.

Answering customers' questions about products, prices, availability, product uses, and credit terms.

Estimating or quoting prices, credit or contract terms, warranties, and delivery dates.

Consulting with clients after sales or contract signings to resolve problems and to provide ongoing support.

Providing customers with product samples and catalogs.

Identifying prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

Preparing drawings, estimates, and bids that meet specific customer needs.

Monitoring market conditions, product innovations, and competitors' products, prices, and sales.

Performing administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.

Contacting customers to make payment arrangements on past due accounts.

Coaching, teaching and motivating call center agents in correct telephone etiquette and procedures.

RELEVANT PROFESSIONAL EXPERIENCE

Roofed Right of America 2015 - 2017

Lead Generator/Inside Sales/Short Loans Milwaukee, WI

Kelly Services / Avada Hearing Care 2013 – 2014

Lead Generator / Inside Sales Milwaukee, WI

Kelly Services / Competitive Edge Software 2012 – 2013

Account Manager Milwaukee, WI

Kelly Services / J&J Contractors 2013 – 2013

Account Manager Milwaukee, WI

Kelly Services / Johnson Controls 2012 – 2012

Call Center Representative Milwaukee, WI

Milwaukee Industrial Tools 2011 – 2012

Account Manager Milwaukee, WI

Courtesy Health Watch 2009 – 2010

Fundraiser Milwaukee, WI

Disaster Relief 2008 – 2009

Public Service Milwaukee, WI

State of Wisconsin Department of Workforce Development 2006 – 2008

Customer Service Representative Milwaukee, WI

Pacesetter Corporation 1989 – 2006

Inside Sales Milwaukee, WI

EDUCATION

Jackson State University Jackson, MS

General Studies

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