Customer Service Office

OBJECTIVE

To attain a position with a client and team oriented business that promotes my customer service skills.

SKILLS

•Systems Knowledge – experience in preparing and analyzing report data for management accurately and to time scale.

•Communication – deals with internal and external customers at all levels, to ensure successful communication via actively listening and probing questions.

•Problem Solving – resolves in-depth queries in a methodical manner independently to find appropriate resolutions, efficiencies and high level of quality.

•Presentable, professional, ethical.

•Flexible, willing to negotiate.

EDUCATION

D.A.T.A College, Bachelor of Science in Office Administration, 2008, City of San Fernando, Pampanga, Philippines

PERSONAL INFO

Status Single

Date of Birth March 2, 1989

Nationality Filipino

Religion Muslim

EXPERIENCE

UNITED FACILITIES MANAGEMENT, KIPCO TOWER, SHARQ, KUWAIT, SEPTEMBER 2014 - PRESENT

Receptionist

Full customer liaison services for visitors to elite office tower. Provide direction and support to guests with appointments within the towers complex. Encoding details of civil identification cards, for time in and out. Receiving data and assisting VIP guests (including members of the Royal Family, dignitaries, and Government officials). Providing detailed information for vacant residencies and office spaces.

DEPARTMENT OF TRADE AND INDUSTRIES, STO.ROSARIO SAN.FERNANDO PAMPANGA, PHILIPPINES MAY 2012 - JULY 2013

Price Monitor

Price monitored on basic and prime commodities. Ensured that shops were not in violation of any over-pricing act laws. Provided weekly and monthly reports.

DEPARTMENT OF TRANSPORTATION AND COMMUNICATION

LAND TRANSPORTATION OFFICE(LTO), CAPITOL BLVD., SAN FERNANDO, PAMPANGA, PHILIPPINES, MAY 2008 – APRIL 2012

Received applications, reviewed/checked the authentication of documents. Evaluated and encoded details including QA of applicants for wishing to obtain driver’s license. Law Enforcer (Patrol Officer) RA 4136, promoted to driving examinee. Issued ID License Cards. Performed other duties as requested from management.

LALAINE (Lynn) CENTENO

Tunis Street, Hawally Kuwait

Phone: +965-****-****

Email: ****************@*****.***

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