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Customer Service Sales

القبله, Kuwait City, Kuwait
September 16, 2018

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Mahmoud Bahloul

Dynamic, free thinking individual with leadership qualities, Accounting

/ Banking, customer service and managing experience. With sales, purchasing and selling ability. A supportive and innovative character who demonstrates a responsible attitude and who at all times is looking to learn new skills to maximize his own performance either within a working team or independently with an opportunity for professional growth based on performance

Phone: +965-**-***-***

Personal Profile

Professional Experience

Senior accountant

Kenoz El Waha .

Handle full spectrum of financial accounting role. AR, AP, GL, etc.

Responsible for day to day finance and accounts operations.

Perform full set of accounts and ensure timely closing of accounts.

Responsible for timely monthly consolidated financial statements, payments, cash-flow management reporting.

Review & approve payment vouchers & journal entries.

Develop and maintain internal control and effective accounting system Accounts Payable Accountant

Orange .

sort, code and match invoices

set invoices up for payment

enter and upload invoices into system

track expenses and process expense reports

prepare and process electronic transfers and payments

prepare and perform check runs

post transactions to journals, ledgers and other records

reconcile accounts payable transactions

prepare analysis of accounts

monitor accounts to ensure payments are up to date

provide supporting documentation for audit

Mahmoud Bahloul

Mahmoud Bahloul

research and resolve invoice discrepancies and issues

maintain vendor files

correspond with vendors and respond to inquiries

produce monthly reports

assist with month end closing

Retail Sales-Customer Centers

Handle customer complaints & inquiries and sell mobinil products and services.

Welcome customers to the customer center and solve their inquiries.

Handle customer complaints and provide solutions to their problems.

Sell Mobinil products and services and ensure proper collection of required documents.

Sell value added services to customers.

Coordinate with other departments to solve customers' Complaints.

Support Customer Center team to achieve their KPIs.

Enhance customers experience through developing and smoothing the workflow inside the Customer Center.

Propose tools to maintain company and customer center image.

Handle customer center requests, stock and administrative work. Back Office

Providing help and advice to customers using my organization products or and services.

Communicating courteously with customers by phone, email and letters

Investigating and solving customers problems which maybe complex or long –standing problems that have been passed on by customers service assistance.

Issuing refunds or compensation to customers.

Analyzing statistics or other data to determine the level of customer service my organization is providing.

Analyze the key issues for churn and addresses them to upper management.

Coordinate with all concerned departments to ensure effective handling for customer's complaints, termination and porting-out requests.

Mahmoud Bahloul

Call Center

Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternative.

Activate new lines

Builds meaningful connections and encourages community members to take action.

Set up and optimize company pages within each platform to increase the visibility of company‘s social content.

Create editorial calendars and syndication schedule.

Collaborate with other departments (customer relations, sales etc..) to manage reputation, identify key players and coordinate actions.


University: Advanced Academy

Department: Bachelor of commerce.

Year: 2009



Windows OS 8.1,7 & XP

Microsoft Office

Oracle Point of Sale System (ORPOS)

Global Delivery Management System (GDMS)

Oracle Store Inventory Management (OSIM)

SIEBEL, IN & C cat


Arabic : Native Language

English : Fluent

Skills &


High negotiation and communication skills.

Culturally sound, Targets & results-driven, Pro-active with a win-win attitude.

Helpful, creative, Ambitious, sociable, friendly, Hard worker

Organizer, time keeper, leader, Decision Maker

Natural salesmanship, Organized with a high ability to multitask and manage Work-loads.



Nationality : Egyptian

Date of birth : 24_Oct_1989

Military status : Exempted

Marital status : single

Reference All Reference available upon request

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