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Assistant Customer Service

Harrisburg, Pennsylvania, United States
September 16, 2018

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Virona G. Rowe

** * ***** *****

Enola, PA *****

*** -***-****


An organized administrative professional; with attention to detail, strong communication, prioritization, multitasking; able to create rapport with customers and co-workers; able to maintain records; a dedicated lifelong learner.


Associate Degree ; Medical Office Management Academy of Medical Arts/Business 2002 40+ Years Customer Service 7+ Years Administrative Support HIPPA Practices Document Editing

Medical Terminology Scheduling

BLS/CPR Instructor Medication Technician

Eye exam pre-screen


Vibralife Senior Care Mechanicsburg, PA

Medication Technician 11/2014-2/2018

● Administer medications

● Provide care to the residents in Personal Care

Fox Subacute Mechanicsburg, PA

Administrative Assistant 10/2008- 7/2014

● Staffing Scheduler including outside agencies.

● Scheduled patient appointments and transportation.

● Medical transcribing of doctors orders

● Administrative tasks (answer phones, filing, direct people to various areas)

● Pre authorize insurance for various patient procedures. Associated Cardiologist Harrisburg, Pa

Hospital Scheduling 9/2005 -10/2008

● Schedule hospital procedures, assemble charts

● Pre authorize insurance for procedures

Holy Spirit Hospital Camp Hill, PA

Operations Assistant to Director of Nursing 6/2003 to 5/2005

● Administrative tasks for Director of Nursing.

● Assist Nurse Managers as needed.

● Obtain and transcribe meeting minutes.

● Update policy and procedures and distribute to various departments. Unit Secretary and Monitor Technician for ICU 8/1983 to 6/2003

● Answer phones, assemble/tear down charts

● Medical transcription of physician orders

● Observe telemetry monitors and interpret rhythms

● Arrange tests/procedures for patients

Nursing Assistant 10/1976 to 08/1983

● Patient care

● Vital Signs

Dr. Debra Boshinski OD Mechanicsburg, PA

Physicians Assistant 1995 to 2000

● Receptionist (answer phone, process payments, schedule appointments)

● Eye exam prescreening

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