Customer Service Care

PENINAH NJERI WAKONYO

P.O.BOX ***** – *****; EMAIL: **********@*****.***; CELL: 071*******

Airline Ticketing. Customer Care. Communication skills

CAREER OBJECTIVE

To obtain a position in your Organization as Airline Ticketing/Reservations Agent

PROFILE

Enthusiastic

Team player

Diligent

Flexible and quick learner

Creative

Accurate

SUMMARY OF QUALIFICATIONS

Profound knowledge of IATA regulations

Sound knowledge of Galileo and Amadeus

Solid ability to handle reservations by assigning flights and ticketing

Proven ability to work to deadlines

Ability to work under stressful situations and tight time constrain

Typing speed of 30 Words Per Minute

CORE COMPETENCIES

Excellent communication skills

Good administrative skills

Information management

Detail oriented

Exemplary Leadership skills

People relational skills

Selling skills

PROFESSIONAL QUALIFICATION

KENYA UTALII COLLEGE March 2014 – September 2014

TAT Foundation

Units covered:

Ticketing

Customer service

Map work

Air Fares

General Knowledge

Travel Agency Foundation

An IATA Diploma in Travel and Tourism

EDUCATION

KIHARA HAO SECONDARY SCHOOL 2007 – 2010

Kenya Certificate of Secondary Education

INTERESTS AND ACTIVITIES

Travelling

Adventure

Socialising

Reading

LANGUAGES SPOKEN WRITEN

English

Excellent

Excellent

Kiswahili

Excellent

Excellent

PERSONAL DETAILS

Gender : Female

Marital Status : Single

Date of Birth : 1990

Nationality : Kenyan

REFEREES

Edward Odhiambo

Lecturer

Kenya Utalii College

P.O.BOX 31052 – 000

Nairobi

Cell: +254*********

Email:*************@*****.***

Kevin Odongo

Ass. Lecturer

Kenya Utalii College,

P.O.BOX 31052-0600

Nairobi

Cell: 071*******

Email:***********@*****.***

Evans Nduati

Lecturer

Kenya Utalii College

P.O.BOX 31052 – 0600

Nairobi

Cell: 072*******

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