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Manager Customer Service

New York, New York, United States
September 15, 2018

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Analytical and commercially astute Stock Control Manager who boasts organizational and presentation skills. I am great problem solver who is open to innovation and change and not afraid to challenge existing structures. On top of this, I possess a strong intellectual curiosity and a desire to dive into problems and data to find actionable solutions. Right now I am looking for a suitable position with a company that is seeking to appoint a talented and experienced individual who gets results.

Skills & Abilities

Methodical approach to figures and reporting.

Solid understanding of inventory related best practice.

Coordinating inventory related projects.

Knowledge of demand and supply planning.

Excellent numerical and logical analytics skills.

Ability to manage multiple tasks through effective prioritization.

Understanding and following work rules and procedures.

Strong organizational, analytical, self-management and goal setting skills.

Professional Experience

Stock and Inventory Director

Inditex Group August 2014 - Present

Reports directly to CFO

Direct managing team of 3, and indirect 6 warehouse leads

Oversee the stock analysis on daily basis of 98 stores and 11 regional warehouses, including Ecommerce and Canada

Planning and execution of projects with different stakeholders (Logistics, Store Operations, Transport, Commercial team)

Control and create invoices of sales to third party vendors for all port warehouses; issuing credit notes

Create KPIs reporting for warehouses and stores in order to track the performance and reduce administrative shrink

Coordinate and oversees weekly and monthly inventories in warehouses

Planning and coordinating leftover sales to the dealers and donations to the charities with Country Manager and involving departments

Reporting for monthly and yearly financial closings

System Administrator in Banking (Finance)

Registration of new Vendors/Customers on Company’s Platform and database

Review and negotiate services with new or existing vendors

Work closely with Commercial and Operation Department to improve the quality of administrative stock and controls placed in the store level

Monitor merchandise in transit across the country, transfers between stores and/or warehouses or across different stock platforms

Stock and Inventory Controller

Inditex Group September 2011 - August 2014

Resolved inventory inaccuracies for chain stores by close monitoring using database (57 stores)

Created weekly, monthly, quarterly, and yearly financial reports for review.

Partnered with Commercial Directors and Inventory Managers to ensure accurate store inventories

Updated information in systems and managed records to reflect receptions from Spain (twice a week),store transfers, discrepancies, and damages to retain accuracy of store inventories

Created new inventory schedules to address individual store issues

Register new Vendors in Master of Suppliers

System Administrator in Banking (Finance)

Trained all store managers on stock control procedures and policies

Checking negative stock levels of stores and taking necessary precautions to decrease stock discrepancies

Worked closely with the Commercial Directors to plan and execute store replenishment from external warehouses

Conducted monthly, quarterly and yearly inventories of warehouse stock

Prepared ad hoc reports and participation in special projects


Inditex Group (Zara) 2009-2011

Recruited, hired, trained, evaluated and counseled store employees. Schedule, organize and direct assignments.

Developed and implemented employee performance evaluations and improvement plans.

Achieved financial objectives by preparing a monthly/weekly budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Resolved customer problems or complaints by determining optimal solutions.

Ensured interior and exterior of store is maintained to company standards.

Utilized labor management tools, including effective scheduling to maximize productivity, profitability and margins.

Provided exceptional customer service and ensure the employees also provided the same level of service.

Communicated, executed, and managed merchandising programs.

Conducted regular store meetings.

Maintained adequate store supplies.

Executed and monitored loss prevention and shrink programs.

Managed of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, and price changes.


Berkeley College New York 2005 - 2009

Bachelor of Business Administration (BBA), General Management Information Systems

HS Stojan Ljubic Serbia

Natural Science Degree in Mathematics

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