Customer Service Manager

PERSONAL DETAILS

Full name: Ma lea Reyes Barlaan

Nationality: Filipino

DOB: 24:November:77

Marital status: Married\

Philippine Address: San Ignacio street, Sta lucia Victoria Tarlac Philippines

Local mobile number : +639*********

Passport No. : EC5562717

E-Mail: **************@*****.***

Objective:

Seeking a position of increasing responsibility wherein my skill and responsibilities can be utilized

Value. Competent and hardworking person who likes challenges and is adaptable to any working

Environment.

Strengths:

Fast-learner and dedicated in delivering team success and customers/client satisfaction

Good in Communication skills.

Hardworking

Patience

Honest

Skills Base:-

a.Administration,

b.Budget and monitoring

c.Time efficient, systematic working methodology

d.Reporting, Coordinating

Proficient in the following:

MS Office Applications (Word, Excel, Power Point)

Basic Photoshop

Email Writing

Professional Career:-

Houseking Supervisor (Abudhabi Natinaol Hotels Compass me)

December 05, 2014 to December 31, 2017

Duties and Responsibilities:

Oversee the duties performed by staff in all facilities that require regular cleaning and maintenance and keen observation skills orientation to detail and competence in verbal and written communication.

Training: giving training for the staff especially new staff for the procedures of cleaning and maintenance, also for the supplies that been using in cleaning. Need to familiar the facilities. An employee ability to do jobs often is a reflection the quality of training he or her receives.

Inventory: inventory and ordering supplies .making sure staff have what they will used to perform for their work fast and efficient. Also for maintaining cleaning equipment’s. Following are vacuum cleaner, floor scrubbing machine or polisher as the basic using cleaning machine. When it noticed or found defect small or major need to report or inform for the housekeeping manager,

Customer service: providing high standard of customer service is important as a housekeeping supervisor must be polite professional and open minded at all times, must listen to customer issues or concern and replied a constructive answer to is staff.

Lending hand: supervisor often alongside for his staff for performing cleaning and maintenance works, basically for making beds, removing trash, checking electronic inside the rooms or facilities and perform other task to ensure the work is done in a timely manner.

Housekeeping Supervisor (Doha Qatar)

21st September 2011 to 18th october2014

responsible for:

Oversee the duties performed by staff in all facilities that require regular cleaning and maintenance and keen observation skills orientation to detail and competence in verbal and written communication.

Training: giving training for the staff especially new staff for the procedures of cleaning and maintenance, also for the supplies that been using in cleaning. Need to familiar the facilities. An employee ability to do jobs often is a reflection the quality of training he or her receives.

Inventory: inventory and ordering supplies .making sure staff have what they will used to perform for their work fast and efficient. Also for maintaining cleaning equipment’s. Following are vacuum cleaner, floor scrubbing machine or polisher as the basic using cleaning machine. When it noticed or found defect small or major need to report or inform for the housekeeping manager,

Customer service: providing high standard of customer service is important as a housekeeping supervisor must be polite professional and open minded at all times, must listen to customer issues or concern and replied a constructive answer to is staff.

Lending hand: supervisor often alongside for his staff for performing cleaning and maintenance works, basically for making beds, removing trash, checking electronic inside the rooms or facilities and perform other task to ensure the work is done in a timely manner.

Domestic Helper: (Morocco 2008 to 2010)

Responsibilities:

Floor scrubbing, vacuuming carpet, garage cleaning. Cleaning chemical familiarization.

Universal Skills and Allied Services Inc.: June 6, 2005 – November 10, 2005

Position: Quality control checking the cleanliness and hygiene

Monitoring for the goods

Inventory spoiled and passes goods.

March 2002 – December 2002

Sierra Monte Hotel

Pampanga, Philippines

Position: Room attendant

Duties and Responsibility:

Checked the pantry and trolley if you have a complete things using in cleaning and making bed.

Knock 3 times interval for 5 seconds

Make up room

a.Remove the trash

b.Toilet pouring cleaning chemical

c.Making bed

d.Dusting

e.Light checking

f.Electronic inside the room

Checked – Out

g.Checked the room counter clockwise and clockwise if is found some valuables call the h-k supervisor or h-k coordinator

h.Checked all linens

i.Toilet deep cleaning

j.High dusting normal dusting

k.Making Bed

l.Electronic inside the room

m.Lights

n.Last look.

EDUCATIONAL BACKGROUND:

Interworld Colleges Graduate (1998-2016)

Tarlac Philippines.

TRAINING / SEMINARS:

Johnson Diversey Housekeeping Training – June 19, 2004 at America hotel Angeles City, Pampanga

Tiempo Manpower Services - May 19, 2008 to October 26, 2008

CHARACTER REFERENCE:

Ricky Layug– Housekeeping Officer (United Group limited Doha Qatar)

Zafeer Ajaseer– Manager (Astad project management)

Ali Mohammed Alkubaisi –COO (Aspire Department

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