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Manager Quality

Los Angeles, CA
September 15, 2018

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Stephen McGovern

***** * **** ***., ******* Arizona Cell: 951-***-**** Email:


Senior-level manager with proven track record in driving business-process improvements for Commercial industries and Government Contractors


To secure a position with a well established organization where I can maximize my management skills, quality assurance knowledge, program development, and training experience that will lead to a lasting relationship.


Accomplished QA professional with 20+ years of progressive experience and proven record of significant, successful contribution in quality management, project management, process improvement, business analysis/evaluation, product-development life cycle methodologies, supplier management, and quality management systems, processes, standards, and systems in a wide range of organizations that previously had no standards or programs in place.


Continuous Improvement

Organizational Change Management

Corrective/Preventive Action

Organizational Training

ISO-9001:2008 Certification Management

13485, IPC 610, 21 CFR Part 820, AS9100

Black Belt-Trained

Six Sigma and LEAN

Document Control Management


Supplier and Contract Management

Supplier Continuous Improvement

Customer Service

Team Building and Reward Recognition

Internal/External Auditing

Safety/Regulatory Compliance


Artificial Grass Masters QA/QA Inspector/Lead Auditor

Provide QC inspections of landscape installations. Oversee the management, development and implementation of the QMS and perform duties as Senior/Lead Auditor.

Spearheaded “ground up” implementation of ISO 9001-2015 standards and QMS development to prepair for future ISO Certification

The Hartford Insurance Group Field Service Representative – Phoenix AZ Mar 2016-Jun 2017

Provide customer service by performing inspections and writing repair estimates on insured vehicle, liaison with repair facilities. Perform audits of repair shop estimate to ensure conformance with The Hartford guidelines.

Motorcycle Mechanics Institute MMI Student- Phoenix AZ 2014- Present

Certified Harley-Davidson, Yamaha and Honda Technician

3.98 GPA, Dean’s List, Member National Honor Society

Perfect attendance and Yamaha Top Tech Award.

AC FIRST, Afghanistan North East Project Quality Management Supervisor–Bagram Afghanistan May 2013-Dec 2013

Oversaw the operations of the Quality Management Department; Audit Division including 14 Forward Operating Bases (FOBs) for the repair, maintenance and modification of US ARMY Combat Tactical Vehicles.

Performed Lead Auditor role.

Restructured the Internal Audit Program to better identify Root Cause deficiencies and assist other AC FIRST Departments in maintaining ISO 9001:2008 and Performance Work Statement contractual standards directly resulting in achieving a 100% audit completion rate and a 98% reduction in External CARs being issued.

Developed and instituted a “true” intranet searchable Master Document List for the OneSource Management System directly resulting in a 98% reduction in document search time and a 100% accountability of all AC FIRST documents.

Polara Engineering, Inc., Executive Quality Manager-Corona CA 2010-2011.

Developed and institutionalized numerous ISO organizational processes to maintain the quality plan to bring the Company’s Quality Management System and Policies into ISO 9000 compliance. Design and development process team member. Provided additional business management contributions as Lead Auditor through supplier external auditing and consulting.

Primary driver ensuring company’s ISO 9000 compliance and adherence to the QMS policies and procedures earning the company’s first "No Findings" ISO 9001 audit certification since adopting ISO standards in 2005.

Realized decencies in and revamped the auditing program dramatically improving internal and external auditing procedures, documentation, corrective action and accountability directly contributing to earning the "No Findings" ISO 9001 audit certification.

Lead the restructuring of the Document Control Division’s operational processes and implementation of procedural changes that codified document format, improved documentation initiation, reduced redundancy and errors by 90%, and improved traceability and accountability by 95%.

VQ OrthoCare Quality Control Inspector II/QAE–Vista CA 2009-2010

Performed receiving inspections of raw materials and finished goods, first article and testing of newly developed orthopedic and electronic pain control medical devices using various test equipment and test stations. Supply liaison; ensuring foreign and domestic contractors adhered to design specifications and material quality requirements. Worked closely with R&D to develop test methods and fixtures and make recommendations on materials and functional design changes from testing results.

Implemented improvements to the companies high profile Quality Assurance Receiving Inspection Program resulting in the company earning a grade of "no findings noted" during annual FDA Inspection

Initiated program that standardized the inspection results database and dashboard for in-processes inspection resulting in score of "no findings noted" during ISO 9000-2000 audit

Assisted Engineering Department in designing and developing dimensional, geometric, electrical test fixtures and methodologies, in-process and finished goods inspection criteria.

Abbott Vascular, Quality Control Inspector (Temp Hire)–Temecula, CA 2007- 2008

Performed production line operator line clearance equipment set up inspections. Draw production line samples of implantable medical devices for inspection according to company sample plan. Performed documentation screening and Red Lines ensuring instructions were correct and in compliance with organizational and Federal regulations

Healthcare Security Services, Hospital Security Manager-Scripps La Jolla Hospital-La Jolla, CA 2005-2006

Oversaw and directed facility security operations, supervised a staff of 12 security officers, managed training program certifications and qualification, develop, organized and conducted security education for new employees and organization staff, cleared employees and security representatives regarding individual security responsibility, coordinated emergency management exercises with local, federal and state law enforcement and EMS agencies.

Tenkobushi Budokan Martial Arts, CEO/Owner-Wildomar, CA 2003-2013

Oversaw the daily business, marketing and instructional operations. Developed age appropriate curriculum and spearheaded the first tailored program for Autistic children and young adults.

US Navy-Aircraft Intermediate Maintenance, Senior Technician/QA Manager–San Diego, CA 1982-2005

Avionics Branch Manager: Oversaw the production, repair modifies and maintenance operations of 12 electronic work centers comprised of separate technical occupations. Established and managed production priorities, authoring and validating reports. Quality Manager: Oversaw the Quality Assurance Division overseeing accordance with the Navy Aviation Maintenance Program and aerospace standards. Formulate LEAN/Six Sigma introduction and setting QA compliance objectives and ensured that targets and combat readiness were achieved.

Facilitated LEAN/Six Sigma methodologies transition for executive, middle and front line managers as a member of the TQM Instruction Team resulting in three consecutive and unprecedented Fleet Quality Assurance Inspection Grades of 98% in overall readiness.

Handpicked to develop, train and implement the first combined O/I Level FLIR POD Maintenance Team performing emergency system and component failure, repair on combat aircraft “ready for launch” on high profile F/A-18 FLIR weapon targeting system resulting in a 90% reduction of off aircraft repair actions, increased combat readiness by 70%.

Key player as Naval Aviation Maintenance SME assigned to F-35 JSF implementation program developing the US Navy and Marine Corps Maintenance Training curriculum to support 21st Century fighter aircraft into the Navy inventory.


Southern Illinois University at Carbondale

Aviation (Business) Management, BS Degree, Dean's List- 3.68 GPA

Motor Cycle Mechanics Institute

Phoenix AZ USA

Muli-Manufacturer Certified Technician, Deans List- 3.98 GPA


Certificate in Leadership, Harvard Business School

Certificate in Management, Harvard Business School

Quality Assurance Manager Course (U.S. Navy)

NAVOSH (OSHA) LAZER Safety Officer

Document Control Manager (U.S. Navy)

Technical Writer (U.S. Navy)

LEAM/Six Sigma BB Trained/Kaizan/5S/5Y

CALISO 9001:2008 Lead Auditor

Working toward Masters Degree in Quality and Black Belt Certification through Villanova University


American Society for Quality, Membership #63799200 Temecula Valley Chapter.

American Society for Industrial Security Orange County Chapter 41, Membership #292557

Member of the National Honor Society

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