Customer Service Data Entry

Sonia Ordonez

Albuquerque, NM *****.

Phone: 505-***-**** E-Mail: ************@*****.***

SO

Professional Profile

Extensive experience in clerical services by organizing and prioritizing assignments through computer based. In addition, able to manage sensitive information with a high degree of attention to details to maintain accurate information that goes into company’s software.

Excellent Customer Service and computers software skills such as; Word document, Excel, PowerPoint, and type speed is 35+wpm.

Being a bilingual has resolved challenge opportunities in different work environment and enhanced my communication effectively.

Experience

Presbyterian Kaseman Hospital July 2018- Present

Patient Registrar III

Secure financial payment at time of service including co-insurance, copayments, residual balances, and self-pay and deductible.

Updated transaction, complete patients registration for three different clinics.

Responds to all walk in inquiries, prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.

Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.

Kohl’s September 2012- June 2018

Sales Associates

Cross-trained on completing transactions, collect payments, and adhere company’s policies.

Able to work in a fast pace environment and effectively work in a teams.

Ability to remain flexible in performing a variety of tasks with changing priorities.

Develop skills in cashiering operation, update files, help with inventory, answer phone calls, and keep my work area clean.

Achievement

Ability to improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Enterprise Rent-A-Car April 2013- December 2017

Exit Booth Agent

A high degree of attention to details to maintain accurate information that goes into three different organizations’ software such as Odyssey, Microsoft product, and Outlook.

Capability to evaluate sensitive documents and summarizes them with accuracy.

Handle customers’ accounts, creating and updating customers’ records.

Able to monitor what cars are available to ensure customers satisfaction.

Achievement

Successfully managed three different organizations’ software and able to assist 50-100 customers per day.

We Do Windows May 2007- April 2013

Window-Cleaner

Build relationship with customers and develop a professional communication as well.

Ability to organize, coordinate and prioritize workload for self.

Charged of cleaning tracks, windows and ultimately the glass.

Education

University of New Mexico August 2015- May 2018

Human Resources Management/ Psychology

Skills

Foreign Language- Spanish

Computer Skills- Microsoft offices, excel, PowerPoint, Word Document, type 35+ wpm.

Team Orientation

Time Management

Ability to work under pressure

Conflict Resolution

Data entry

Document management

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