Customer Service Manager

Objective

In search of long term job opportunity of audio visual technician in a progressive customer service oriented environment, with a view to use and develop my professional skills and abilities in order to achieve management objectives. I bring a good knowledge of the audio visual field with an even greater thirst to learn, that will be helpful to my job performance.

Experience

Bubbalous BBQ Challenger pkwy, Orlando Fl, 32826 May 2004 - Present

General Manager – 2015 –Present

In Charge of overseeing all daily operations

Responsible for operating a 2.05 Million dollar store, controlling inventory levels and costs, evaluating and training employees and managers, scheduling for 40+ employees.

Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations

Enhanced operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service

Reduced food costs 5%, Liquor costs 2%, labor costs 4%

Responsible for budget preparation, revenue management, monthly P&L reports, and daily bank deposits.

Finish Line August 2006 –September 2007

Stock Room Associate

Greeted customers entering the store and directed them per what each customer wanted or needed.

Maintained cleanliness and presentation of stock room and production floor.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions

McDonald’s Restaurant June 2001 –January 2005

Crew Leader

Mastery of all stations including Drive Thru, Front Counter, Expeditor, Line, Grill, Fryer and Prep.

Trainer for new employees

Assurance of friendly and efficient customer service for both our dine in and carry out guest

Education

Valencia College 2005 - 2008

Associates Degree of Science

Auburndale High School 1999 - 2003

High School Diploma

Skills

Highly organized and diligent professional drawing upon ten years of experience in restaurant operations and management to contribute to smooth and productive operations. Collaborated cross-functionally across organizational levels to build consensus, track benchmark achievement, and troubleshoot emerging issues. Used management skills to coordinate employee output with third-party vendors, suppliers, and other external companies to reach targeted objectives. Delegating different responsibilities to employees giving workers a sense of worth, teamwork, drive, and the opportunity to learn new skills as each goal is met.

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