Jillian Maloney

**** ******** ***** ***** ***. *E, Columbia, IL 62236 618-***-**** ac620x@r.postjobfree.com

Education

Southern Illinois University Edwardsville May 2017

●Bachelor of Applied Sciences in Psychology

●Minor in Criminal Justice Studies

●GPA 3.3

Lindenwood University Current

●Master of Arts in Professional Counseling

Work Experience

IMO’s Pizza April 2012-June 2016

Cook

●Answered and placed orders via phone and Grandbury computer system

●Properly certified to handle all food orders and prepare them in a safe, clean manner

Shift Leader June 2015-June 2016

●Trained new employees

●Properly managed customer concerns and complaints

●Handled the nightly deposits for the store bank account

●Supervised primarily morning shifts with two night shifts per week

●Periodically recorded store inventory and reported numbers to supervisor

Integrity Healthcare of Smithton June 2016-Nov 2016

Social Services Assistant

●Handled behaviors of residents, filed paperwork for PRSCs

●Performed SLUMS assessments on residents, took grievances from residents

●Recorded nursing home census

●Wrote and mailed care plan invitations to residents’ families

●Called discharged residents in regards to their living status (well-being) and recorded their status via discharge follow-up form

●Scheduled rides for appointments and outside programming

●Responsible for collecting monthly reports from outside programs such as Chestnut Health Systems and SAVE

●Transported residents via company van

●Held a Music Appreciation group for residents to expand their horizons on coping mechanisms

Easterseals Midwest Dec 2016-Aug 2017

Independent Living Advocate

●Visited designated clients and assist them in meeting their objectives on their Individualized Service Plans (ISPs)

●Attended scheduled ISP meetings along with the manager, guardians, and other authorized individuals to discuss client objectives and long term goals and promote wrap-around involvement

●Assisted in transportation of the client to locations for leisure, exercise, appointments,etc.

●Provided support as they transition and advocacy for consumers to become more independent individuals

●Recorded daily log notes and unit collection sheets for overall company data and research purposes

●Kept in contact with family members, guardians, or other individuals that the client has chosen to keep them up-to-date with the client's well-being and objective achievement status

●Practiced quarterly safety drills with the client to keep them up-to-date on how to respond in emergency situations

●Provided case management services to clients such as scheduling appointments, grocery shopping, etc.

Stange Law Firm, PC. Aug 2017-Dec 2017

Client Care Assistant

●Conducted 30 day, 6 month, and final client satisfaction surveys

●Assisted Client Care Director in managing client grievances and issues - recorded issues via preset inquiry and emailed inquiry to Client Care Director, Attorney, Supervising Attorney, and Director of Administration

●Emailed Director of Administration for any client contact information updates for revisions in their files

●Updated daily call log, inquiry log, and Google/BBB review log

●Operated phone lines and transfer calls to appropriate department

●Uploaded documents into client files

●Emailed Google/BBB review links to satisfied clients

●Assisted clients with accessing their client file via Case Tracker - Netsuite

Chestnut Health Systems Jan 2018-Present

Integrated Care Specialist

●Complete required data entry/paperwork in accordance with program and agency policies and procedures

●Provide services identified in treatment/recovery/safety plan that are consumer driven

●Provide referral, linkage, and advocacy to recommended community resources for consumers

●Attend Rule 132 Supervision meetings for program development

●Collaborate with housing sites in order to continue to provide services conveniently to consumers

●Create, update, and review client Individualized Treatment Plans (ITPs) every six months

●Conduct annual Mental Health Assessments (MHA/IA) with consumers to assess diagnoses, past and current medical/mental health concerns, family background, substance use involvement, and created services recommendation based on information provided

●Co-facilitate a healthy living/physical wellness group to educate consumers on healthier, long-lasting lifestyles

●Schedule appointments to meet with clients for case management/assessment purposes

●Attended advisory council meetings with consumers to discuss ways to improve the “Project Wellness” program

Accomplishments

●Analyzed and prepared data for Dr. J. Thadeus Meeks, SIUE 2015

●Communications Director position for SIUE Psychology Club 2015-2016

●National Society of Leadership and Success 2016

●President position for SIUE Psychology Club 2016-2017

●Delta Phi Epsilon, Gamma Alpha Chapter 2016-2017

Specialized Skills and Courses

●Knowledgeable and experienced with data entry via Electronic Medical Records, Databases such as PointClickCare, Netsuite, SPSS, Microsoft Excel, TIER

●Appropriately trained on HIPAA and client confidentiality

●CPR/First Aid/AED certified

●Crisis Prevention certified

●Trained on Naloxone (NARCAN) nasal spray in overdose related emergency situations

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